Before listing those areas where the hotel fell short, its worth mentioning that the staff were very friendly and always tried and help wherever possible. Aside from the pleasant staff, I'm afraid we certainly didn't have an enjoyable stay. This may well be a good resort for families as there is a big pool with activities and loud music but not for those looking to relax. Outrigger is listed as a five star resort. This is definitely not the case - more like three star...especially when compared to other truly five star hotels we visited on the island. There are a number of areas which definitely need highlighting (in no particular order): 1) The food in the main buffet restaurant is of a very poor quality, often defrosted and certainly not fresh. 2) The service at the restaurant is chaotic. Lots of staff running around with no clear system. 3) Main dining hall feels more like a school canteen. 4) There is a restaurant where you can pay extra and the food is better, but service still lacking and often small portion sizes. 5) The beach hut (by the main pool) serves substandard food for a 5* hotel (expect only burgers and pizzas). 6) We ordered two strawberry daquiris and were served iced strawberry from the slush puppy machine. The barman said he could just 'add rum' if we wanted a daquiri! Unacceptable. 7) Rooms were ok, good size but v small tv and nothing in the mini fridge 8) You'll need a car, remote part of the island! 9) Hotel still under renovation

This is a nice resort for those who want a nice experience, whilst having the flexibility of meal plans, facilities and location. The staff were really helpful and always had a smile!! They teied their utmost best to make sure you had a great stay, and if it did go wrong, they were quick to reaolve things in the best way possible. Food quality was really good, however at times it did get repetitive. This was reailved again by a fdw simple request, which the staff were more than happy to help with. This extends to the dinner aswell. The buffet has theme nights for cuisines, thus avoiding repetition on mains and salads. However desserts were generic and much tye same theoughout. It would've been even better if the desserts followed the theme also. But, this could be due to wastage and other more relevant reasons, hence wasn't a big deal for my wife & I. Some staff were incredible - Dinson (manager), diksha (receptionist), Lukhoo (chef), Sheetal (buffet assistant, John & the other waiters/waitresses were really amazing in helping us with our dietary needs, and Lukhoo especially is an incredibly gifted chef! Room cleaning was decent, with the odd time we had to request something. The rooms themselves could've been better if the doors were properly sealed. We used to find ants and the odd gecko which decided to make its home inside ours. Overall, my wife & I had a great stay at the Outrigger and we would certainly consider returning.

The property is amazing, unfortunately there’s not much around.

Very good

Overall a very good experience - most of all due to the fantastic staff of Outrigger. So so service minded and everyone took really good care of us! This was absolutely the best service we have experienced in Mauritius. Buffet food could definitely have been better, the changed the menu every evening, but it really look the same, tasted the same and overall reminded me of Indian food (nothing wrong with that) - 14 days with same food is a long time. The hotel has a restaurant down by the sea, it was good and the chef Ashok really came through and made us special dishes and it was amazing. In the day, there could be more children menu from the bar, but on.

This place could have been 5* but long time ago. I stayed at 4 different hotels during the last 20 days, and this was on the edge of a 3-4* star. Rooms need renovation. Some pictures attached. Service mediocre, one poor guy for all pool area all days, no beeping solution to order etc. Not fresh bread at breakfast at all days, wifi at room sometimes not working. Espresso at breakfast came from a machine (undrinkable) I can go on with more details, but as a summary, do not book if you really want a 5* experience. Some area of the resort seemed to be quite empty, or desserted, never reached the pavilion area. Spa was under renovation and in general this resort was not a good experience for us. Please put some more lights in the rooms ! ceiling lights or something !

A beautiful beach and great options for pools, especially loved Plantation Club where afternoon tea is a must. The Edgewater Restaurant is excellent and Bar Bleu good for casual meals though options limited. The spa treatments were great.

Lovely quiet hotel. Lots of greens. Staff was friendly and chatty.

4 restaurants, four pools, kid friendly but also great for couples. The staff are great and very courteous. Nothing is too much trouble and the spa was amazing….. beautiful place to stay. Top notch!

All was ok.

My partner and I stayed at the Outrigger Beach Resort from mid-late January. Overall we enjoyed our time both in Mauritius and at the hotel, but there are a few things I think it is important to note about the hotel if you’re planning on staying there. 1. It didn’t feel 5* to us. Possibly when it was newly constructed it might’ve passed as one but many areas are in need of renovation and updates - from the tired rooms and bathrooms to the lobby and guest toilets. Lower your expectations before arriving. 2. It is expensive! I believe this might just be a Mauritius thing in general and not just this hotel but something to be mindful of. Food and drink aren’t cheap and more expensive than the UK. For example a soft drink (e.g. Coca Cola) is around £3.50 - £4 for a small glass. Plan extra spending money, even if you’re on an all inclusive package (there are extra charges for quite a few meals/drinks). 3. The food and drinks aren’t 5* quality. The buffet is okay, lots of choice and some good dishes but can be hit and miss and repetitive. Not worth the money in our opinion but choices outside the hotel are limited from what we could tell, although we didn’t explore the local area much due to rainy weather conditions. 4. Pack a LOT of suncream, and when you think you’ve got enough pack some more. You can buy it from the hotel shop but it will set you back £35 . 5. The beach and pool area are genuinely the best part of this hotel. If you like snorkelling you’ll be just fine with

Overall it was a good stay. Breakfast was good, dinner had some really good tasting options and some not so good. If I had to change one thing it would ne for the walkways to be concrete instead of sand. The walkways would get muddy and also it means you always got sand in your shoes even when dressing up for dinner.

Great value for the money! Outrigger was a pleasant stay for us. We had half board and the dinners were excellent, great food! Drinks albeit a bit pricy but it’s an island.. The staff was very friendly, professional and helpful. The beach was lovely and the veiws stunning. Plenty of activities like petanque and kayaks. I read the negative reviews before choosing this hotel - which I’m glad I didn’t take any further notice on. Yes the facilities are not super updated but they are fresh and rooms are well cleaned and you don’t even think about that while you’re there because everything else is great and peaceful.

Poor service all round and insects and lizards everywhere

Very clean environment

What a beautiful resort with top notch, friendly service, unbeatable food, excellent activities and facilities, and an incredible beach. We were taken the best care of by the staff, and especially Kunal from the Plantation Club who went out of his way to make our stay memorable, including making custom and delicious cocktails for us, and Vashil from Mercado. Thanks for the unforgettable time! We appreciated and loved being here.

Very nice and suitable for family

The hotel is running down

The hotel is running down

Stay was excellent and it has lot of picturesque locations with lot of resort area around.

Lovely Christmas Eve with great live music and breathtaking sunsets! But a bit a weird architechture, kind of castle style, with flying bats... when cloudy, feels a bit like in a vampire movie ;)

Lovely Christmas Eve with great live music and breathtaking sunsets!But a bit a weird architechture, kind of castle style, with flying bats... when cloudy, feels a bit like in a vampire movie ;)

We love staying at Outrigger - the place needs a bit of an update in general - new aircons in the rooms and gym - but the staff is worth everything else! Thanks to Roby, Jarvin, Hans, Xavier, Grenadine, Angelique, Shambam and the Kids Club - as long as the staff stays we will come back :0)

All was very good

Good room and excelent facility, but staff service was bit slow.

SERENITY,NEATNESS,AND COURTESY OF STAFF.#THANKSSS

A lovely hotel. Can walk along the beach or stay at one of the pools. The food is excellent and caters for many tastes. Water is clear and good for snorkelling. Some free water sports including paddle boarding. Glass bottom boat runs twice daily - be sure to book by 9am though. The staff throughout the hotel are so very friendly and helpful. Robbie at concierge offers great advice for tours to take, Megha and Arvesh at reception very helpful, Yan and lots of staff at Mercado and Bar Bleu are great! Close to Heritage golf club if you like a game of golf! Short ride to Heritage Nature Reserve for some quad biking or buggy through the reserve to see the country and red deer, wild boar and swim in the waterfall pool.

Very nice facility, we have enjoyed a lot, however Outrigger management to fix the curtain condition in the room

Very nice facility, we have enjoyed a lot, however Outrigger management to fix the curtain condition in the room

Staff doesn't understand instructions. We had booked using two websites for three nights, and same was conveyed at reception. Staff still came to our room asking us to check out after first night. Usually any 5 star hotel reception will call and ask if we are ready to check out instead of directly sending people to force us, and this is when we had already extended our stay. You will have to beg them for free water and until you don't finish the existing stock , you won't get new water bottle. There is zero flexibility in check out time, you have to pay MUR 2000 if you check out after 12. Very hard to get food , as everything has to be preordered the previous day or you have to go for Buffet

Staff doesnt understand instructions. We had booked using two websites for three nights, and same was conveyed at reception. Staff still came to our room asking us to check out after first night. Usually any 5 star hotel reception will call and ask if we are ready to check out instead of directly sending people to force us, and this is when we had already extended our stay. You will have to beg them for free water and until you dont finish the existing stock , you wont get new water bottle. There is zero flexibility in check out time, you have to pay MUR 2000 if you check out after 12. Very hard to get food , as everything has to be preordered the previous day or you have to go for Buffet

Terrible service, very rude reception staff and feel like paying to stay in prison