Old property at High price. 3 star rating. Rooms needed serious upgrade

Super sejour’

Overall great stay, however hotel premises & facilities partially outdated. Dinner restaurants (especially La Plage) offer very good food and friendly staff, breakfast buffet is ok (besides the birds at the indoor area). Dinner dress code could be followed more strictly (some guests in shorts & slippers).

Perfect

This is not our first stay, we keep on coming back for the position and the quality of service. The breakfast and meals in the bar area are great, cleanliness perfect, rooms and beds are really comfortable. A lot of the hotel is ageing a little and will need a makeover fairly soon, but I really take my hat off to places like this, where despite all the constraints due to COVID, they still manage to deliver a great customer experience. I have no doubt that they will freshen the place up when revenue picks up.

The breakfast was amazing, many great options, everything delicious and fresh. It's right on the beach, there's plenty of space on the sun beds, the pool is really good as well.The beach is superb, warm water, and can you go snorkelling right from the beggining of the beach.

Buffet was excellent, rooms clean and lots of parking, good amenities.

Great hotel, friendly staff. Excellent location swam with a turtle in front of the hotel. We really enjoyed our stay.

The staff was very helpful and friendly. The grounds are beautiful and well kept. I was not fond of all the feral cats. Feral cats although cute are a big problem for endemic species especially on a small island.

Had an enjoyable trip. was disappointed there were not many taxi / transport options that was cost effective. however, overall enjoyed Reunion

Had an enjoyable trip. was disappointed there were not many taxi / transport options that was cost effective. however, overall enjoyed Reunion

The hotel is one of the best in Reunion, I would definitely refer more people to stay there. Location is perfect, the entire atmosphere is fantastic.

Unfortunately foods and beverages are too expansive and it is really pity.

Superb location but some staff are borderline agressive while the hotel and certain rooms are in desperate need of repairs.

Great hotel. One regret. The room was quite standard. Water leak between the bath and the door bath. Paint blistered.

SUPER MOMENT DE DETENTE TRES BEL HOTEL ET BEL ENDROIT LE PERSONNEL AU PETIT SOIN ET ACCUEILLANT CHAMBRE SPACIEUSE ET PROPRE . RIEN A REDIRE N HESITEZ PAS

All the team was nice and feel Yourself like a king, amazing lagon with beautifull fishes. Perfect location to explore all the isle by car. We are very happy or this journey.

Good Beach, Hotel quite big and expensive for meals and drinks.

Probably the best hotel on the island, would return again.

hotel isnt true 5 star, lobby is nice but rooms are very minimal. Not much more than a bed, tv and chair. bathroom is tiny; its impossible not to flood the bathroom because of open shower/tub.

The location of the property and general resort amenities are good, but the resort is not a 5 star standard. Probably a 4 star at best. Rooms are small and in-room amenities are limited. Room servicing and maintenance also not up to 5 star standards and needs management attention.

Nice location on the beach with a great concierge service. However it is sorely let down by terrible service in the rest of the resort and small rooms that are in desperate need of refurbishment. Neither the service or rooms approach 5* level and some serious improvement is needed.

Nice location on the beach with a great concierge service. However it is sorely let down by terrible service in the rest of the resort and small rooms that are in desperate need of refurbishment. Neither the service or rooms approach 5* level and some serious improvement is needed.

we loved the food, the swimming pool and the cinema on the beach! We thought some of the staff lacked briefing before the day.

The hotel itself is beautiful and situated on the beach which was great. The room is nice enough with a tiny bathroom. The sink consumed the counter. The bathroom amenities are lovely. The food is great. The wifi is horrible in the rooms.The service is just off but the night manager is outstanding and I wish I remembered his name. When my driver didnt show up at 4 am to take me to the airport, he was completely on top of it. The hotel hosted a company event while I was there. It consumed the bar area and then took over the beach restaurant. I felt like an outsider despite paying top dollar. That is ridiculous and unacceptable. That said, the hotel is a great value for the accommodation and I recommend it.

Hotel is a little in need of refurbishment. Room was decent, though the first room we were allocated was right at a far end of the resort which didnt make sense when there were empty rooms closer to the main building. Wifi was not working in our room and when we called to address this issue at 3pm, we were told we had to wait till the next day for someone to attend to it as there was no one working on a sunday. This was not acceptable services for a five-star hotel, and we raised our displeasure and asleep for a room change. Only then were we given a new room much closer to the main building with fully functional wifi.Apart from the above, this is a pretty normal hotel and I didnt feel we received any exceptional service being in a 5-star hotel. In fact, I felt I got better service in my stays elsewhere on Reunion Island where the hotel rating is below 5-stars.

This hotel is in a great location by the beach, and offers amenities including renting bikes for rides along the sea. But the staff was pretty lame, and the room was in disrepair - in our room the showerhead was falling apart, shelves were barely connected to the walls, and a big dangerous hole in the patio deck could have caused injury. Consdering hi price, not acceptable!

The beach is fantastic, the hotel superb...it was everything that we expected :)

Nice hotel, service in all areas a little slow. Food in all dining outlets is good. Excellent swimming pool and ample supply of poolside facilities.

Nice hotel, service in all areas a little slow. Food in all dining outlets is good.Excellent swimming pool and ample supply of poolside facilities.

This is the second Lux Resort I have been at. The chain prides itself on a unique philosophy and it has upheld it well here also.

This is the second Lux Resort I have been at. The chain prides itself on a unique philosophy and it has upheld it well here also.