People very unpleasant

First off, the website says there is parking. Before I booked, I called to confirm that there is parking, which they confirmed. I show up last night, low and behold there’s no parking. Come into the hotel, security guard is completely spaced out, need to summon someone to check me in. The lobby looks shabby. Then it goes from bad to worse. Come to the room, the bathroom is has patched holes, the grout is gross, and the bathtub is tiny. The lamp shades have good caked on, there is a pacifier on the floor, indicating they didn’t clean the room. But then things go from bad to worse, I take the blanket off the bed to lay down and the sheets are stained!?!?! This was beyond awful. The price was good, if the hotel was clean. Wouldn’t even mind the shabbiness, but the dirt!!!

I visit several times per year but this time I had to park on the street which cost me 3 tickets and over $150. Staff always great. no ramp up entrance for luggage & no more "happy" hour. Great location.

they should have made it much more clear that the property was very loud due to construction. Also, the check in process was a big problem since the hotel did not have the guest listed in their system

Nice customer service

the property is a short walk to the light rail and one stop to the train station that can take you anywhere you want to go in Israel. The property has undergone some renovation but the rooms are dated, though they are comfortable and met our needs. Cost of the room was affordable. We had Friday night meals, which were $45/person. Shabbat lunch is the same price.

Very friendly staff

Room was clean and well supplied with toiletries. Received coupon for free coffee and pastry, but the dining room opened at 9 and we were out before 9 am. The pool and spa were being repaired, so we didnt get to use them

Overall the staff were good, however there is building works just outside the hotel and works start from 7am, and this was heavy drilling on a rock, I couldn’t sleep in anymore. nevertheless it’s located quite close to centre and it was reasonable price.

Needs renovation desperately

Found the hotel quite difficult to access and find.also booked this specific hotel for the pool which wasnt in service. There is a wedding hall downstairs which made it quite noisy too

Great value for money. Fab location, amazing breakfast and comfy beds. Bathrooms need modernising and carpet could do with a hoover. Biggest problem is that, despite the booking email from the hotel itself saying that everything is open, both pools are closed and will probably remain that way.

no pool

It had porches and nice outdoor

Hotel was generally good and nice. Only disappointment was that pool was closed and will be for some time. Had assumed from the pictures of the pool that it would be open albeit it didn’t mention a pool in the description

Good and convinient

Cleanliness

Nice hotel except for the construction which created lots of dust and noise.

Nice hotel except for the construction which created lots of dust and noise.

כאשר בקשנו להחליף מגבת לריצבה כי הייתה רטובה , המנקה היינו בעצבנות אמר שאין לו ולא יחליף.לאחר סידור החדר יומי השאירו מגבת מלוכלכת על מזוודה שלנוכספת לא עבדה, טלוויזיה באיכות גרועהבמחיר של כ180$ ללילה אמריקן לקבל הרבה יותר.שהיינו שני לילות

כאשר בקשנו להחליף מגבת לריצבה כי הייתה רטובה , המנקה היינו בעצבנות אמר שאין לו ולא יחליף. לאחר סידור החדר יומי השאירו מגבת מלוכלכת על מזוודה שלנו כספת לא עבדה, טלוויזיה באיכות גרועה במחיר של כ180$ ללילה אמריקן לקבל הרבה יותר.שהיינו שני לילות

Breakfast is a joke. No longer is there a full buffet breakfast. Now it is served in the coffee shop and only beginbs at 8am and only very limited menu. Nothing like what i was used to when i came to the Jerusalem Gardens.

המלון היה מעולה ביחס למחיר. ארוחת בוקר אחלה. הבעיה היחידה היתה עם המים במקלחת שהיו או רותחים את קפואים והזרם היה ממש חלש. חוץ מזה היה חוויה

המלון היה מעולה ביחס למחיר. ארוחת בוקר אחלה. הבעיה היחידה היתה עם המים במקלחת שהיו או רותחים את קפואים והזרם היה ממש חלש. חוץ מזה היה חוויה

נהנינו מהשקט למרות שהמלון היה מלא.מהשרות והיחס.נחזור אליכם

This hotel is not ready for guests. The rooms desperately need updating. Old, dirty, torn carpeting, cramped room, no room service. Housekeeping could use a refresher course. Two days they took our towels but didn’t give us clean ones. The towels that they did replace were tissue thin. Tiny bars of soap. A call to front desk produces no results. Front entrance is up several steps making check in and out difficult with luggage. On the plus side, the lobby floor cafe had excellent food although the menu is very limited. Lobby is redone and very nice. Would never stay there again.

This hotel is not ready for guests. The rooms desperately need updating. Old, dirty, torn carpeting, cramped room, no room service. Housekeeping could use a refresher course. Two days they took our towels but didn’t give us clean ones. The towels that they did replace were tissue thin. Tiny bars of soap. A call to front desk produces no results. Front entrance is up several steps making check in and out difficult with luggage. On the plus side, the lobby floor cafe had excellent food although the menu is very limited. Lobby is redone and very nice. Would never stay there again.

בית מלון מאוד נחמד ולא יקר, ביקרנו במלון כבר כמה פעמים גם בגלל הכשרות מהדרין, רק בפעם האחרונה שהיינו, בחדר אוכל לא היה כל כך נחמד שהרימו לנו את האוכל מהשולחן לפני שסיימנו את הארוחה

Recommends staying at the Jerusalem Gardens Hotel, we stayed in the suite and everything was perfect

Upon booking, we were assured breakfast buffet, but unfortunately there was none. Although the breakfast overall was reasonable, we had to choose between orange juice and a hot drink. The lady who served us was friendly, but greatly understaffed, overworked and as a result a bit disoriented. A shame that they didn't follow up on what was promised upon our booking. The property overall is not well managed, from the top floors one can observed the rubbish in the yard, hidden in the green area. The property seems neglected, handles don't work properly, hinges are noisy at night. We asked for extra towels and were told...come and get them, when we were already in bed...good location close to Navon train station.

Air conditioning not working

כשהגענו קבלנו חדר עם מיטה זוגית למרות שהיינו שלושה אבל מיד הוסיפו לנו מיטה שלישית. היה ממש כיף ורגוע