Good hotel, but dark and small rooms and a little bit messy.

We visited in September during monsoon season. We had several days of sunshine to enjoy during our stay. The resort offers several activities on rainy days also. The staff was extremely friendly and accommodating. Pattie greeted us on our arrival and went out of her way to ensure we were welcome. Paollo at the concierge desk was very helpful and had great recommendations for our excursions in Phuket. We purchased the all inclusive package. The restaurants have a seperate all inclusive menu for drinks. The pool bar, the lounge, and the rum shack bar menus are also included in the all inclusive package. We booked a half day trip to the Elephant Jungle Sanctuary and a boat tour of the James Bond Island. I highly recommend both.

The friendliest hotel personality I’ve ever met.

Amazing property , well maintained

This is the second time we are staying here. From check-in (Mai at the reception), daily room make-up ( May & Aon) , breakfast ( Ammy & team)…. daily happy hour at the pool…. service has been exceptional!! This team has gone above & beyond which has made our holiday memorable! Thank you to all the staff at Marriott Merlin Beach!! We are going to miss your hospitality & will be back again!

Staff were excellent, amenities very good . Would definitely stay here again

Very comfortable hotel. A little out of town, but not a problem. My family was happy. However, we had to prompt them at check-in. The staff was not up to the hotel's rank.

Hotel staff are very friendly and helpful!!! Hotel rooms are clean and new! The only thing is that hotel is quite far from tourists points of interests

Excellent stay!

Many things are overpriced, though.

Stayed for 3 nights as part of an all-inclusive package in one of their ocean view rooms. Excellent view from the room, quiet too. Great choices of restaurants for dining and drinks. Service at every restaurant was excellent, lovely to have a longer chat to some of the staff like Nina at the Beach Grill. Beach Grill serves a wonderful creme brûlée with fresh mango. Got a deep tissue massage at the Spa as well and slept very well that night. Loved the little touches, such as cleaning staff (Jub) leaving water bottles and glasses on our bedside tables in addition to the kitchen area. Nicely situated on a private reef beach to do snorkeling on site. The resort offers a shuttle if you want to go to Patong Beach but we had everything we needed at the resort so we didn’t use the shuttle in the end.

This is the perfect place for the family trip!

Everything was very comfortable. Only a bit disappointing at swimming pool was that some of the kids are jumping and making a lot of noise and their parents does not care about them. It is not necessary to be vey quiet and some of parents are asking better behavior for their kids.

Great place to relax and enjoy the beach or pool. Snorkling from the beach is challenging. Diner options in the hotel are superb. I would highly recommend this hotel.

I booked a room with a beach view. The cobalt blue ocean is right in front of me. I can go to the beach or the pool any time. The staff are very helpful.

All the restaurants have great staff and pretty much everyone we ran into. There isn’t too much around the property but a couple of convenient stores. You have to walk down to the Patong beach for a couple miles up and down hill if you want livelier area. However, the resort had a lot of things to do. The beach was ok during high tide but when low tide hits, you can see a lot of the corrals and what you would have been walking into if it was high tide. The sand felt rough and the waves were strong in July. But it’s probably because of the season. Overall, we enjoyed the resort and the pools were amazing!

The resort was awesome…the pools were clean n the staff were excellent and always friendly. High remarks for Nang who cleaned daily wonderfully and for Polla who was marvelous concierge who arranged most of our excursions n transportation. Thank you

The best hotel stay experience so far in Thailand.

Pros - Excellent check in service with yummy tea and ice cold towels that smelt of Jasmine. Taxi station right out the front of the hotel. Great pools with lots of pool noodles/balls/flotation devices. Clean and modern rooms. AMAZING staff, especially at the Merchant Kitchen which was our favourite. The buffets and food was good with different themes each night. All inclusive options. Cheap washing and massages on the beach. Lots of things to do on their daily activities list. The place felt like home which is rare for a hotel. Fun things for the kids to do with ping pong tables and pool tables etc. My son had an upset tummy for 24 hours and the staff were so thoughtful in helping him. The manager (Ninlanee) personally walked me to the pharmacy a short walk away and ensured I didn't get ripped off (they tried). Patty and Jeab were also amazing with my son and I was very grateful. My son recovered quickly and we were able to continue having a great time. Cons - The hallways leading to the rooms are old and outdated, doesn't have the 5 star feel and lets the rest of the hotel down. The floors of the hallways are not smooth which means the room service trolleys and baggage makes a loud noise going across it, woke us up many times. Otherwise there were no problems with sound. The facilities such as teen room, pool tables etc are not in good shape & in need of refurbishment or replacement. In summary - We absolutely loved the place, made a few friends, and cannot wait to return!

The staff make this hotel, they are all so friendly and helpful. Marriot do focus a little too much on money though and we feel this does them out of business which, is theirs to have. We and many other giests were walking back in with bags full of groceries. And this was after we had taken a taxi every night to get food and thats because the cost per person at the hotel for upgraded board was nowhere near sensible.

Perfect hotel for families, lots of kids and teen activities as well as plenty of quality options for food. Staff were all amazing and rooms with 2x double good size for a family of 4

Perfect for families and children. Good location near patong area. Breakfast is limited and the same every day. No lots of option for dining.

All of the staff were very kind, courteous, and helpful. Excellent customer service. Very well maintained pools and grounds. The breakfast buffet at merchant and Thai restaurant had great food. The beach was well maintained. Ceviche that my husband ordered from beach grill was partially frozen and a buffet at the same place the next night had a great selection of food…that had clearly been sitting out for a few hours by the time we sat down to eat around 8:30pm. I think they filled the buffet right at opening and never replenished it. That was extremely disappointing. If you advertise a buffet until 10:30, the food should be freshly prepared more than just at opening. I don’t want to blame the property because it could have been a few factors, but I spent a week in northern Thailand before going to the marriot and I didn’t have any stomach issues until eating nothing but the food and drinks at marriot for 24 hours. I spent half a day running to the toilet. My husband’s stomach hurt after eating the partially frozen food at beach grill. It is possible that the drink I had at the pool got some water in it or that I didn’t wash my hands well enough at the pool bathroom because there was no hot water. But, I ate street food in another province without issues, so do with that information what you will.

The rooms are not 5 star and sort of small size

Kids love the activities that arranged by kids club. We enjoyed the all inclusive F&B very much.

A great place to stay

We had the best stay at Marriott Merlin Beach . We stay 9 nights , and have nothing to complain at all. The resort is big , but never feel crowded. Staff is amazing, the pools are huge . The food options are great . Lots of activities for kids , and great attention to details all the way. It’s only a short drive to Patong , which is nice to be away from the crowd … We will defo be back . Thank you !

the room we booked was not available even if the check-in time started. But your staff gave us complimentary drink tickets at hotel lounge instead. Services are very good.

Everything about the resort has been nothing short of amazing. The views are breathtaking, the beach is beautiful, and the staff are extremely kind. There are three pool areas, which are all unique and fun in their own ways. The property is well maintained and clean. This is a place that I will be coming back to in my next trip to Thailand!

Good property for family travellers

The property is nice, however, I didn’t like how far it seemed from everything. They had a dedicated taxi stand across the street that charged 250B to take you to Patong Beach and a shuttle that charged 100B/person. If you don’t plan to leave the property - it’s perfect. Away from everything, quiet and not a lot of foot/vehicle traffic.

The staff was very friendly an accommodating.