another great stay in this hotel wonderful staff and good fresh food well cooked very clean

A really lovely hotel right on the beach front. Restaurant food was really well prepared and presented. Would certainly stay here again

another nice stay at this hotel staff were great as always and the food was ist class even with all the covid rules in place thank you

Last lawaai

Location and room was great. Bed wasn’t very comfortable. Walls are very thin and can hear all of the neighbors. The staff was also quite unaccommodating.

I particularly liked the sea view. There was nothing that I disliked.

The hotel is worn down and our suite was decorated with ikea furniture; we paid 214€ for this family suite a night without breakfast. The only good thing is the seaview from the room. You have to pay for parking 12,50€ a day, breakfast 20€ a person which is really expensive and bad and almost no choice in variety; I don’t know why people say this is a superior hotel. Never again for me at this worn down palace.

After reading mixed reviews, we were hesitant before we arrived. That said, once we arrived and checked in any concerns quickly disappeared. The building is not a purpose built hotel property and once that is understood the rest falls into place. It is Art Deco, high ceilings, large foyer stately home which has lots of history. The staff were welcoming, rooms were large and well equipped with very comfortable beds. Bathroom was substantial and shower did as you wished with good pressure. Breakfast was continental style, good quality and plentiful albeit there was also some hot options inc scrambled/hard boiled eggs and bacon. There was even bubbly ... go help yourself, it didn’t get offered! Location for Ostend is great, short walk or download the app and use one of the many motorised scooters available on the beach front. Only negative is for the cost of the room would have thought that parking would have been free for guests.

We’ve visited our favourite spot in the Belgian cost, Ostend, several times before, though this was our very first stay at the Thermae Palace and how memorable it was! A big and ancient building by the sea, where the elegance of yesteryears suddenly comes alive, a comfortable and spacious room with an awesome view to the beach, and the lovely Albert Brasserie underneath, with its most delicious food and drink welcoming us during our stay. Friendly and helpful staff for whom nothing was too much to ask and a direct exit to the promenade, where everything happens in this lovely seaside town full of history, also played their part in this sudden wish of no longer staying elsewhere when visiting the Queen of Seaside Resorts.

The rooms were large however there is no air conditioning. The windows open and this allows in mosquitos. This spoilt the trip as I was bitten all over. Reception staff could also be better organised. The breakfast was included in my package and was tasty. However buying it seperate at 20 Euro is very expensive. The hotel needs to be refurbed in general but because of its grand nature it’s nice to be on the beach. It is 2 tram stops away from the station.

What a tired old hotel! The staff would rather be somewhere else.

Big name, but old hotel. Rooms just got layer of paint but for the rest all remains old not worth 4Stars. In bathroom, plastic cups instead of glass. Carpet looked old and dirty.

Good points-polite staff at check-in.excellent steak in restaurant. Bad points-overpriced 3*hotel, booked superior room which was just a standard room with a view.. The service in the restaurant left a lot to be desired, got ignored most of night to the point where I had to block the head waiters path to pay my bill, we weren't offered refills on our drinks and made to feel unwelcome even though we were paying guests.

Great location on the beach. Easy walk into town. General appearance of the hotel is a little run down. But the rooms are very comfortable.Chaotic check in. Be prepared for a circus.

Great location on the beach. Easy walk into town. General appearance of the hotel is a little run down. But the rooms are very comfortable. Chaotic check in. Be prepared for a circus.

The TP is old glory in all its splendor. Some chair upholstery is fading and may need repair, carpets are being replaced, old paint is cracking.. And what a charming beauty it is! You will not eat in better surroundings than the Brasserie Albert, you will not sleep in greater comfort than the comfort you will find in its beds, listening to the approaching sea. Spacy, super relaxing, a decent gym, great breakfast.. the Best value for money! Passing by 3, 4 times a year and wish it could be more often. And, to make you enjoy it even more, the staff is super efficient and super nice.

we booked the room one day before arrival.the first room Classic Double or Twin Room on the 2 floor was so small and the location so terrible near the air exhaust shaft that fan noise was unaccaptable.we changed the room and we were given a room on the 3rd floor which was larger but not cleaner,carpet with stains and faded,armchairs were bland,furniture was scraped off,wallpaper detached from the wall.last day we got the information that our room booked via expedia did not belong to those already rennovated but the price was the same as for rennovated once.no chance to get the information about rennovated and unrennovated rooms before booking.we felt treated unfairly.the price for the braekfast per person is too high!

stay for 1 night,verry good bed with seavieuw,dated room what needs makeover,dirty karped on floor in stead of .....

A short break in stunning weather. The hotel is in a fantastic position where you step from the hotel onto the beach and a further 10 minute walk puts you into the main restaurant area. The public areas were much better than expected given earlier reviews and the room itself was huge and in a good condition. Generous supply of towels (family room) and prompt efficient housekeeping. Yes there were a few marks on the carpet but generally the condition and cleanliness were good.

A short break in stunning weather. The hotel is in a fantastic position where you step from the hotel onto the beach and a further 10 minute walk puts you into the main restaurant area. The public areas were much better than expected given earlier reviews and the room itself was huge and in a good condition. Generous supply of towels (family room) and prompt efficient housekeeping. Yes there were a few marks on the carpet but generally the condition and cleanliness were good.

Lovely historic building in great location, right on the beachfront. Nice big room. No hotel info in room, so no idea on facilities offered, although not so important for our one night stay.

Lovely historic building in great location, right on the beachfront. Nice big room. No hotel info in room, so no idea on facilities offered, although not so important for our one night stay.

This is an hotel that has se en past gloríes but need a re amo. The Bath tub dates back AND Looks un atractive to its purpose. Heating and conditioning is inadequate.

This is an hotel that has se en past gloríes but need a re amo.The Bath tub dates back AND Looks un atractive to its purpose. Heating and conditioning is inadequate.

Simple room, maybe a bit overpriced but a clean and great building with lots of character and great location by the beach and a 10 minute walk in to the centre of Ostend. Would recommend.

Great hotel but, breakfast is cold every day - needs to be sorted (cold bacon, sausage and eggs) Yuk!!Our hotel room had a faulty thermostat which had a high pitched noise early morning and night (kept us awake) did report this but nothing was done.Apart from this, lovely hotel, great location.

Great hotel but, breakfast is cold every day - needs to be sorted (cold bacon, sausage and eggs) Yuk!! Our hotel room had a faulty thermostat which had a high pitched noise early morning and night (kept us awake) did report this but nothing was done. Apart from this, lovely hotel, great location.

Quite expensive for what you get. Room was very very old & outdated and not in a great condition. The bathroom door even had a hole in. Staff's knowledge about the local area was very poor and also did not know the conditions of my booking, as to what's included/excluded. Overall very disappointed as this hotel is actually in a great location and can offer so much more.

Outside of building needs some TLC but seafront location probably makes this an expensive thing to keep doing. One of the checking in staff was very pleasant one was very abrupt also wish we were told about guest parking rates when checking in as we used machine in lobby to pay which cost 38 euros instead of 10 Euros if paid at desk for one nights parking. Breakfast was nice but 20% of dining room chairs looked in need of recovering. Bar was very pleasant with a nice feel to it . Our room was clean spacious with a nice outlook and the beds were comfortable. Free bottles of water in fridge was a nice little gesture.

The hotel is in disrepair once you get past the ground floor which looks great. The carpets are stained and numbers have fallen off the doors . Having said that the breakfast was excellent and the bed was comfortable. There were stains on one of the towels and the bed cover was also stained - The rooms need a bit of TLC and we were expecting more from this hotel.

A grand old hotel. Excellent service from all staff encountered. Great location and spacious clean, if dated, room with good bathroom. Restaurant food choice and quality excellent.

Lovely grand hotel. Spacious rooms with unfussy decor. Good sized bathroom and separate toilet. Get a room with a view over the sea - stormy or sunny it's great to wake up to. Leaving windows and curtains open at night is great even when the outdoor floodlights suddenly come on! Breakfast good and varied with fruit and cooked things. Staff are efficently Belgian. Only niggles are really expensive wifi area in hotel foyer and lack of kettle in room for those (English!) late night hot drinks but staff in bar will provide hot water.