Great location, service and food.

I loved this hotel great service and the staff are really friendly and helpful, location.

Central location right near many shops and restaurants. Excellent recommendations from the concierge about restaurants and things to do.

Great

Great property

Like 5 star hotels

Great location, safe, walkable area.

amazing room with great comfort and all the amenities needed

Excellent hotel, service was amazing and it is in the very heat of Bordeaux. In walking distance to nearly all attractions. Spa and sauna/ steam room are therapeutic and beautiful, rounding the day off with a visit to the roof top bar with is gorgeous views over the roof tops of Bordeaux.

They managed to charge the car - a plus. TV remote not working due to flat batteries. Breakfast disappointing - eggs undercooked, slow coffee service, bananas overripe; poor value for €38 pp.

Amazing!

Great service and the amenities are nice.

Very nice hotel

Check-In was amazing, desk was kind and service was top notch. We had a late arrival and the concierge arranged last minute reservations nearby quickly at a nice place. Rooms are agin, but clean and beds were comfortable and all was very clean. Well done.

From the moment we checked in with Maya at reception on Christmas eve, to the minute we checked out four days later, every member of staff made our stay feel like a family Christmas holiday (but in a good way!!). The food, the wine, the atmosphere were a joy to behold and experience. I can't wait to return to Bordeaux and stay in this majestic hotel again.

Second stay in September 2023. We love bordeaux and Le Grand Bordeaux. The service and food are excellent, even better than 2019 trip.

Excellent hotel. Classic, elegant and in good conditions.

I cannot say enough good things. Everyone has exceptional customer service from when we got there until we left. We arrived by car. They unloaded our bags and parked. We went to dinner and when we got back our bags were already up. They even had a personalized welcome message on the tv. The room was exceptional. So clean and beautifully done. I don’t know what Josephine’s salary is but you need to triple it. She suggested restaurants and even brought canalles to our room. So amazing. I hope she sees this! We appreciate you!

What stands out for this property is the LOCATION. It’s really the center of the city. Beyond that, there were issues — 1) when we checked in, they offered us a room that needed to use the service elevators to get there. Really? We said NO. 2) The hotel, especially the public hallways, are in bad need of updating. There were often unpleasant smells wafting through the corridors (like food prep). The rooms appear to have been recently renovated. 3) Servicing the room was an issue. We had to remind the hotel daily to clean the room, otherwise it wouldn’t be done. Really? 4) The fake silk flowers all throughout the property have to go. 5) The in-house restaurant options and breakfast were fair and service was efficient and good. Overall, location was great, service was uneven and the property needs updating. And don’t agree to the rooms where you have to take the service elevators, unless you’d enjoy riding with the cleaning and maintenance staff.

Room bit small and dark … old Interio and doesn’t have the 5 star feel

It was a wonderful stay.

I rented a room with living room. Very nicely decorated, but the doors separating the bedroom from the living room could not be closed because of the thick carpet.

Nice hotel only complaint would be housekeeping

KLM did lose one of our bags and the hotel staff did a great job to help me locate it.

Staff was good service, i didn't like breakfast menu everyday same we were staying 4 night 5days ,room was so cold, first day we had meal for dinner at hotel oysters wasn't fresh them we were both of them problem stomach.

Excellent service! Beautiful hotel! Friendly and helpful staff! Wonderful stay!

Our stay at the Intercontinental Bordeaux was amazing. From the moment we arrived to the minute we left we were looked after so well. The room was fantastic and the bed was so comfortable. The food both at breakfast and in the evening at the restaurant was superb. The staff were extremely helpful and kind and so attentive. The whole experience was a joy and we are looking forward to our next visit to Bordeaux already.

Excellent property but bathroom facilities can use an upgrade

It is a very beautiful hotel right in the middle of Bordeaux!

Thank you for a magnificent stay!

What a wonderful experience. Cant say enough good things about this gem. Gorgeous decor, heavenly beds, delicious breakfast, excellent staff. One of the most beautiful (read fancy) hotel I have had the pleasure to stay at. This is not just a stay, it is an experience.

Liked: Front desk staff excellent; concierge staff uneven, but the best of them were outstanding; beautiful facility with delightful roof-top bar; buffet when available was excellent; located at the top of the blocks-long shopping area. Disliked: Difficult to access due to stanchions always blocking drive entrance; terrible view from room; cramped room with nowhere to put luggage; housekeeping staff took multiple trips or multiple personnel to accommodate simple requests. Bordeaux city is hell to drive in.