This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.

Concierge was wonderful, set us up with several tours and our ride back to the airport. Pool in our room was refreshing, grounds were beautifully kept. Very romantic

The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.

What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling. The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!

Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹 They have a steam room so awesome for the early morning steam bath and before swimming in the pool. I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see. He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie. He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.

The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.

Amazing experience

Excellent service

I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!

The room is very spacious and of good style. The food is great and staff members are very friendly!

Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).

We got best service Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.

very friendly and kind staff Room was gorgeous Grounds terrific in a natural setting Very relaxing and calm

The hotel is a bit off the beaten path but still close, a 20 minute walk or quick Tuk Tuk ride to areas of interest in Siem Reap. The Spa services were top notch. The Suites are spacious and full of amenities, including a private pool and steam room in ours. The mattress was a little stiff for our liking. The property overall is beautiful, very green and well kept. And the staff were very attentive. I would highly recommend this hotel. It was worth every penny.

Hang on to your hat's boys and girls! I have to tell you about a wonderful hotel in the heart of Siem Reap! It is the Heritage Suite Hotel and it's a beautiful hotel quietly located in the city next to a primary school. Once you pull into the entryway, you are greeted with a very nice garden that has two old school Mecedes-Benz parked in the front. The place gives you a slight colonial feel which works well with this hotel. You are immediately greeted by the staff (Mr. Long and the gang) and quickly tend to your needs (we received a cool towel and a tasty Cambodian Tea). The front of the hotel also serves as the restaurant area which is very clean and spacious. The mood is very calming as you listen to the jazz of a small quartet in the background. Once you are checked in, the wonderful staff takes you to your room. We have a family of three (adult son) so we rented two bungalow rooms with a patio. The rooms are very spacious and more modern than I expected. The decorum fits with the island theme with beautiful wood trim and bright colors. The steam room was a big hit with my wife. But the best part about this hotel is the SERVICE!!!! Oh yes, you will feel well cared for at this place here my friends. We had Finan and Sinat as our maître d and they were fantastic! We stayed there for 8 days and every day they took the time to find out what we wanted and yet gave us space to enjoy our meal experience. No detail was missed, and they were so pleasant to meet eve

Great intimate services. We were treated very well and received personalized services. It felt like we were the only ones there because they were so attentive. Excellent!

Amazing service by chearful and friendly staff.

This hotel deserves 10/10 rating. Loved our stay. The staff was unbelievably pleasant and wonderful. Tola and Phanith were outstanding. The property is clean. It is walking distance to pub street but quiet and relaxing. Breakfast was also superb! Highly recommend!

Excellent hotel, great staff and service, great location, ideal to explore Siam Reap and the temples. The room and the breakfast were perfect. The activities team very helpful in organising everything for us. Highly recommended.

We stayed at HSH for 4 days, using it as a base for exploring Angkor / Siem Reap and the surrounding area. We loved staying there - in fact my kids did not want to go back. I can only recommend the staff for creating such a relaxed and friendly atmosphere. This is a smaller "boutique" style hotel, quiet and a bit away from the main areas, restaurants etc. However not further away than a short ride in a remork.

Wonderful staff, with excellent spa services.

Really appreciate the amazing efforts to get things in a very good shape after COVID-19. Minor things to improve but totally understandable after almost three years of restrictions. Lovely crew, great breakfast and lunch, beautiful swimming pool.

Loved the private pool, and the staff were super accommodating and helpful.

My partner and I had a wonderful stay here during our visit to Siem Reap. The property was beautiful, staff was lovely, and the tour we arranged through the hotel was perfect. The only negative for us was the bed was rather hard, which we have found a lot in Southeast Asia- so that may just be something to get used to here.

A property where the whole staff makes feel like home. Very quiet safe and nice area, where you could walk 10-15mn to get to the main places. Food is also good.

Heritage Suites was recommended to me so gave them a try. Overall a nice property and not too far from the main hustle and bustle of Siem Reap. Services was good, although the ‘free airport transfer’ is little misleading. They’ll pick you up but have to pay to return. Strange approach ($15 also excessive when a tuktuk is $3 max). During our stay we had to “fight” for the AC remote. They removed it from the room because the central AC was activated on our second night, but it wasn’t powerful to cool the room. Their argument was we didn’t need to use the two standalone chillers so stopped us by removing the remote. We had to argue to get it back (kinda rude given price if the stay). Next day same happened, remote removed while we were out. For the 4th night we hid the remote! Silly games. Also on the 4th night the main gate was locked. It 2:30am and nobody could be contacted to open it. We had to risk injury and climb over. Not great for a 5 star. Overall though an OK stay. Their email communication prior the stay are efficient and give confidence of a good stay. The stay itself was a little ammeter in delivery. I’ll cut them slack give the struggles they must have had during the lockdowns. Hopefully they’ll improve for future visits.

The staff great.quite hotel.relaxing.food very good.

Customer service was paramount with every member of staff. Thida, Our “assistant” ensured that any minor problems were sorted immediately. Would have preferred a buffet style breakfast.

Customer service was paramount with every member of staff.Thida, Our “assistant” ensured that any minor problems were sorted immediately.Would have preferred a buffet style breakfast.

I love the pre-arrival contacts from staff. They are warm, hospitable and have genuine interests to help you plan in advance to ensure you have the best time in Siem Reap. The room is slightly older than I thought with dim lighting, bed making squeaky noise and water pressure not quite stable. These are minor issues if you are here only for a short stay. I would still highly recommend the hotel for anyone considering.

It was fantastic with one proviso, the toilet in our room smelled quite a bit. I did point it out and was assured that it had been fixed. It hadn't.

It was fantastic with one proviso, the toilet in our room smelled quite a bit. I did point it out and was assured that it had been fixed. It hadnt.