Outdated hotel… staff were amazing and welcoming!

Great.

The W hotel was absolutely stunning. The rooms were extremely spacious and clean. I was greeted with respect instantly by the amazing staff. Upon my arrival, they even upgraded my basic room and gave me a balcony view. I have stayed at multiple hotels in Miami and none of them compare to the W hotel. I will be a regular and will recommend this hotel to anybody! Pricy - but worth every penny.

Not having a restaurant open for dinner was not convenient. Coffee area had very limited stuff for a hotel of this size.

Very nice facility! Great people!

Just a little bit

Terrible customer service

I arrived at your hotel after an exhausting flight at 5 AM, only to find that my reservation had been canceled because I did not arrive the previous day. Despite having checked in through the Marriott Bonvoy page, which I have used countless times without any issues, this time the outcome was disastrous. Never before have I experienced something like this at any other W Hotel. The cancellation of my reservation without prior notice or contact is an absolute lack of consideration towards your guests, especially after a long journey. Moreover, the way I was treated by your staff only worsened the situation. When trying to resolve the problem, I was attended by Nasha (or Nashua). When I showed her the Marriott Bonvoy page through which I had checked in, she claimed I was showing her a random page, suggesting she did not know what page it was. When I insisted and demonstrated that it was indeed the correct page, she changed her story, saying it was not the same page I initially showed her. Did she think I was lying to her? To top it off, when we arrived at the reception, she was not even at her post. To make matters worse, I was not notified about the cancellation of my reservation. The reservation was already paid for two nights, yet it was canceled for no apparent reason. Since the reservation was made through a third party, I was not refunded the full amount, which is unacceptable. Additionally, I was forced to pay again on the same day to stay at the hotel.

This W Hotel is so rundown, the room is dirty, the carpet is ripped and in a very poor condition. The decor looks dizzy. Parking is not available as advertised on their website. No amenities provided as a 5 star hotel should be. As an elite Marriott Bonvoy member. This is not what I expected.

The W Hotel has changed over the years. Parking has been outsourced, and you are charged every time you take out your car, plus an overnight fee of 50$. The water pressure in the rooms are really low, and makes it hard to take a comfortable shower. The W also no longer offers room service. The staff is nice and does a great job, but this hotel no longer operates like a 5 star hotel should charging a premium price.

Besides the weird looks n stares from the staff as if I didn’t help there it’s a nice place

Good facilities and great spa

Restaurant was terrible. From service to food to drinks. Went in at 9AM on a Saturday morning and the bar wasn't open. Are you kidding me? Saturday in Miami.

Nice stay there was leaks

Never again

Awesome!

The staff was very friendly when we checked in .. the hotels location has plenty of food/shopping options

Nice location and property, but the rooms are a little bit too noisy. Outside noise was heard clearly through the night. Also, the doors from the nearby guest rooms would make a loud noise heard inside our room every time they were closed.

Hotel was clean, brunch ended at 3:30 when we were told it was open till 4:30 I was not happy about that no room service for food or service at the pool

staff was great

We had an amazing stay. First time at W hotel and right from the welcome we knew it would be MARVELOUS. Edmond gave great advice for the top restaurants and truly made us feel appreciated! He upgraded us to the best ever suite with our status, the views were stunning and we were so happy with the service, the room and the rooftop pool was so much bigger than expected. We will definitely stay again!! Also, location is great in Brickell. Cipriani and Socialista right downstairs, we don’t have to go far !

The Tub never had water pressure and I don’t mean low pressure I mean completely wouldn’t come on. Myself and 3 other guests all commented there was zero hot water so yea the shower was fun today.

Edmond at the Front Desk was magnificent

Nice location

Great service

Bathroom was very beat up. Scuff marks everywhere. Lamps shades were broken. Paint around bathroom window incomplete. Felt like the room had been abused and partied in.

The bar and restaurant were under renovation, unfortunately we didn’t know until we arrived there.

This was THE WORST Hotel I have ever stayed in my whole life. No breakfast, no functioning restaurant. And when you order from outside, it took them 22 minutes to brin it to my room. It was of course cold and unedible. The room was so noisy, I couldn't sleep without my earplugs. Even then I heard noises. Manager was rude and not helpful at all. I would never stay here again.

Overall a good stay. The staff was very courteous and attentive. The rooms could use a little upkeep as the wall paper in some areas was beginning to peel. The noise was pretty bad as well as our room was facing Brickell which is always busy and plenty of honking going on. There is nothing the hotel can do about that and after dark it gets a lot better.

The only complain I have is that the gym was closed, I think it should have been disclosed in description of the property. Everything else was perfect.

Poorly trained staff and at times understaffed. Did not met my group needs and it was always hard to communicate with someone who was in charge. Overall I think they tried their best, still, their customer service and front desk team have a lot of room to improve.

Nice and clean