This hotel is BEAUTIFUL! The staff is super friendly and willing to help, the rooms (Japanese style) are amazing and really large. You have a view of the ocean and the Tori in Miyajima. The breakfast buffet is delicious and the private onsen was a great experience after our hike to Mount Misen. There is a very convenient shuttle to the Ferry Station. I can't recommend this hotel enough, we really liked it!

The hotel was nice, however it was a little disappointing that I feel like the photos didn’t exactly tell the entire story of the building. And the actual website of the hotel was much more detailed in realistic than the hotels.com breakdown. It would have been nice to know in advance that the pool wasn’t actually open, none of the restaurants inside the hotel were open, and the onsen wasn’t tattoo friendly. Because the hotels.com details we booked the hotel based on the amenities we saw and the information provided. Which didn’t actually end up being true to when we got there. But the staff was great, the hotel is a beautiful Japanese style with modern comforts, and it’s in a great location to train station and local/city sites. Would recommend anyone to stay here however to check the hotels own website for further details not just the hotels.com listings.

Pool was promised and we were told on arrival that it wasn’t available at 30+ degrees Not good enough

Staffing were very kind and provided great service. The transportation alwasy were on time and helpful. For sure we will be coming back. Suarez Family

Perfect location to enjoy the Itsukushima shrine over the sea water. Expensive but excellent food at their Japanese restaurant. Try the oyster oyster rice bowl so that you would know famous Hiroshima oyster. Their free shuttle bus to Miyajima-guchi station is very handy. I appreciated customer service at the reception and restaurant people. Also I enjoyed relaxing nostalgic tatami room.

Staff was polite and helpful. Highly recommend the private onsen. My family spent a wonderful time in the hotel.

Expensive

Great hotel to stay at. A bit dated but the overall experience was great.The public bath and views are really nice. Would visit again.

Repeat customer for Tatami style room. Most recent visit was exceptional because of the service and kindness from representatives Alan, Chin and Ueda.

Repeat customer for Tatami style room.Most recent visit was exceptional because of the service and kindness from representatives Alan, Chin and Ueda.

Property is old but well maintained with beautiful views.

Private hot springs and jazz piano was amazing for a relaxing weekend.

Private hot springs and jazz piano was amazing for a relaxing weekend.

I loved the view from my the room. I also enjoyed the close proximity to Iwakuni.

It was good fun and relaxing staying in Aki grand hotel and spa

Everything is great about this hotel. It looks even better than on the photos. The shuttle bus was also very convenient. However, I wish there were more different bathes in the onsen. Also, it was not clear to me how to book a night with a western breakfast, not a Japanese one. Please note, that the souvenirs in this hotel are very nice and reasonably priced.

Everything is great about this hotel. It looks even better than on the photos. The shuttle bus was also very convenient. However, I wish there were more different bathes in the onsen. Also, it was not clear to me how to book a night with a western breakfast, not a Japanese one. Please note, that the souvenirs in this hotel are very nice and reasonably priced.

I really enjoyed staying at the Aki grand Hotel. The hotel staff was very friendly and helpful. Food was excellent. Shuttle bus service to and from the hotel was very convenient.

I really enjoyed staying at the Aki grand Hotel. The hotel staff was very friendly and helpful. Food was excellent. Shuttle bus service to and from the hotel was very convenient.

I was sent to this area of Japan for work and my coworkers had booked us at Hotel AZ in Iwakuni, I will not be returning there, and after two nights they changed hotels. I went to my airline website and Aki Grand was suggested. As it fell within my travel allowance myself and two others moved to Aki Grand. The two that had changed earlier to another hotel were quite upset they did no go with us. Choi and his team (special shout out to Batman) are very accommodating and helpful. I have stayed at some very expensive hotels and resorts around the world and will say that Choi makes the Aki stand up to much more expensive accommodations. My final day I needed a taxi to the airport and they made sure it was there at 5AM and Choi was there to make sure I made it to the airport. The food on property is good and shuttle service is available if needed. Mirajima Island is a ferry ride away if you want a break and some good street vendor food. Stop by the Bacardi store for a cocktail. All in all when I return I can assure you the Aki Grand will be where I stay

It sucked. We did not know you had to make reservations to eat in the restaurants in the hotel so they were always booked up and we had to walk about a mile down the road at night to find a place to eat at. No coffee in the room and no AC in the room like they advertised. There was no garden either. I hated it. It was in the middle of no where. We paid almost $100 dollars in a taxi from the train station cause we did not know it was so far away. My life was a living hell during those 3 days.

Beautiful view out of our room!!! So much space and a delicious breakfast buffet that incorporated both Western and Japanese styles! Staff were extremely friendly and welcoming.

A quiet environment with beautiful settings. The staff were warm, polite and obliging. The room for our family of 6 was great; our children were thrilled with the tatami and futons, even tried drinking tea with the tea set provided. And the partial division for the two beds gave them a sense of being on their own. The shuttle bus was a convenient transportation to the train/streetcar/ferry terminal but the last one is around 6.30pm or so. However it's only a short walk from the terminal to the hotel, about 12 minutes. Walk is not advisable for small children as it's along the main road. Hotel is not on the Miyajima Island. Despite facing the Itsukushima shrine, it's too far for any views of it. You have ocean views. The private Onsen was clean and beautiful. It provided our girls a beautiful experience to a part of Japanese culture.

A quiet environment with beautiful settings. The staff were warm, polite and obliging. The room for our family of 6 was great; our children were thrilled with the tatami and futons, even tried drinking tea with the tea set provided. And the partial division for the two beds gave them a sense of being on their own. The shuttle bus was a convenient transportation to the train/streetcar/ferry terminal but the last one is around 6.30pm or so. However its only a short walk from the terminal to the hotel, about 12 minutes. Walk is not advisable for small children as its along the main road. Hotel is not on the Miyajima Island. Despite facing the Itsukushima shrine, its too far for any views of it. You have ocean views. The private Onsen was clean and beautiful. It provided our girls a beautiful experience to a part of Japanese culture.

Beautiful place with lots of things to do and see! Breakfast was very good with variety and convinient place to stay with a Hotel Shuttle from the train staion.

Their payed onsen was excellent, and the view from our room was good. However food they served was terrible.

Totally inflexible staff at check-in, had to sleep in car until room made available, even though rooms were ready. Wifi does not work in guest rooms, after complaining to Front Desk staff, had to get a manager who provided mobile hots[pot to use in room.Great view of shrine, but hotel is way overdue for a facelift, so poor value for money. Need to learn from the Toyota motto Customer First .Bathrooms had mold in joint seams.

Totally inflexible staff at check-in, had to sleep in car until room made available, even though rooms were ready. Wifi does not work in guest rooms, after complaining to Front Desk staff, had to get a manager who provided mobile hots[pot to use in room. Great view of shrine, but hotel is way overdue for a facelift, so poor value for money. Need to learn from the Toyota motto " Customer First ". Bathrooms had mold in joint seams.

Having had a long drive I used this hotel as a half way point but on arrival was told I couldn't park my car in the hotel car park so had to park it on the road. Then during check in got told there was two restaurants to eat in and got showen my room. Whilst everything was fine in the room and the bathroom was really dated I did sleep well. About 19.30 I went down stairs to get some food to be told that only one restaurant was open tonight and it was a Japanese set menu costing about £45.00 all I wanted was a main meal so I ended up driving into the local town to eat. Went I got back to the hotel was then told that the bar was closing at 22.00 so I didn't had a drink and went to bed. This is a large hotel and cater mainly for bus tours and weddings not one room booking. Very disappointed.

Having had a long drive I used this hotel as a half way point but on arrival was told I couldnt park my car in the hotel car park so had to park it on the road. Then during check in got told there was two restaurants to eat in and got showen my room. Whilst everything was fine in the room and the bathroom was really dated I did sleep well. About 19.30 I went down stairs to get some food to be told that only one restaurant was open tonight and it was a Japanese set menu costing about £45.00 all I wanted was a main meal so I ended up driving into the local town to eat. Went I got back to the hotel was then told that the bar was closing at 22.00 so I didnt had a drink and went to bed. This is a large hotel and cater mainly for bus tours and weddings not one room booking. Very disappointed.

Having had a long drive I used this hotel as a half way point but on arrival was told I couldnt park my car in the hotel car park so had to park it on the road. Then during check in got told there was two restaurants to eat in and got showen my room. Whilst everything was fine in the room and the bathroom was really dated I did sleep well. About 19.30 I went down stairs to get some food to be told that only one restaurant was open tonight and it was a Japanese set menu costing about £45.00 all I wanted was a main meal so I ended up driving into the local town to eat. Went I got back to the hotel was then told that the bar was closing at 22.00 so I didnt had a drink and went to bed. This is a large hotel and cater mainly for bus tours and weddings not one room booking. Very disappointed.

It was a very nice hotel near Itsukushima shrine. The hotel shuttle bus saved us from walking (about 15 min. ) from the train station/ ferry station. All the staff were very friendly and polite. We enjoyed the onsen, too. the buffet type breakfast offered a variety of both American and Japanese food. I would highly recommend this hotel!!