My experience at this hotel was terrible. The staff were extremely rude and unwelcoming and they didn't provide any of the services they mentioned. Even for simple items such as toothbrush or pillow I had to request them multiple times. The condition of the dining area was horrible, the dishes and cutleries they used were unclean and they were even lip marks on the glasses which was disgusting specially during these pandemic times basic hygienes are very important. I booked a room for 3 adults and in the room there were only 2 proper beds and one pop up bed and it was very uncomfortable staying in that room. Overall the experience was very terrible and I would not suggest staying at this hotel at all.

More staff needed at this hotel. Can take a very long time to get served at the bar and in the buffet restaurant. Plates not cleared from tables when you have finished. Lots of tiny cockroaches in the bar and entertainment area of an evening. I know there are cockroaches in the canary islands but there was an exceptional amount here but only in certain parts of the hotel. Positives....lovely food in the restaurants, nice drinks, lovely pool area. Rooms were nice, clean and modern with very comfy beds.

Me and my daughter had a great family holiday. Lots of thing to keep her entertained, including the fantastic entertainment staff. Would defiantly return

Diego older guy on the recepion very professional. Very nice and extremely polite cleaner. Food was amazing and with very good variety. We didny like mosquitoes and flies. We have never seen that many mosquitoes. Overall very good property

This is the second year running that we have had a girlie 4 day break at this hotel. The rooms are spotless and the quality of service is brilliant. Staff are so helpful and nothing is too much trouble. Food is great too. Hotel has a lot to offer. It is about a 20 minute walk down to the beach but it is a nice walk. My friends and I had a lovely surprise when we returned this year as we were immediately upgraded to the premium suites which was fab as it was our 50th birthdays. I would certainly recommend this hotel to anyone as it caters for everybody of all ages. We will certainly be returning.

This is the second time we’ve stayed at Elba Lanzarote, both times as enjoyable as the other. We were delighted on arrival to find out that we had been upgrade to the premium suites so enjoyed the same fantastic standard of accommodation as the main complex but with a few little extra luxuries as well as access to an adults only area with a fab pool and bar and in the morning and evening an exclusive adults only restaurant with an amazing chill out bar area. The hotel complex is clean, spacious, modern and has great facilities. The staff are amongst the friendliest and helpful people you could meet and nothing is too much trouble for them. It’s a little bit of a walk to the beach and marina but once you get there there’s plenty to do and the views are lovely. Couldn’t fault a single thing about this trip, my friends and I loved our 4 night break and plan to make next year our 3rd visit to this lovely hotel.

This is the second time we’ve stayed at Elba Lanzarote, both times as enjoyable as the other.We were delighted on arrival to find out that we had been upgrade to the premium suites so enjoyed the same fantastic standard of accommodation as the main complex but with a few little extra luxuries as well as access to an adults only area with a fab pool and bar and in the morning and evening an exclusive adults only restaurant with an amazing chill out bar area.The hotel complex is clean, spacious, modern and has great facilities. The staff are amongst the friendliest and helpful people you could meet and nothing is too much trouble for them.It’s a little bit of a walk to the beach and marina but once you get there there’s plenty to do and the views are lovely.Couldn’t fault a single thing about this trip, my friends and I loved our 4 night break and plan to make next year our 3rd visit to this lovely hotel.

This is the second year running that we have had a girlie 4 day break at this hotel. The rooms are spotless and the quality of service is brilliant. Staff are so helpful and nothing is too much trouble. Food is great too.Hotel has a lot to offer. It is about a 20 minute walk down to the beach but it is a nice walk.My friends and I had a lovely surprise when we returned this year as we were immediately upgraded to the premium suites which was fab as it was our 50th birthdays. I would certainly recommend this hotel to anyone as it caters for everybody of all ages. We will certainly be returning.

Hotel was perfect for the kids. The animations team were excellent and made the holiday fab for the little ones. The food was okay as far as all inclusive goes. The downfalls were the restaurants were understaffed. Waiting for a drink for up-to 15 mins at the pool bar and waiting for a table in the restaurant is something I’ve never experienced in an all inclusive resort. This unfortunately made stretched some members of staff who ultimately became stressed and made the trip uncomfortable at times, also letting it down for the other staff who were brilliant all of the time. Final verdict is I would return because the pros outweighed the cons but little things that could be easily rectified need to be sorted. I spoke to several other families who all commented on the same the same things so it seemed to be obvious problems, one gent brought it to the pr reps attention who insured him they were not understaffed. Unless they listen to the customers then I can see this almost new hotel taking a dip in form and reviews.

Hotel was perfect for the kids. The animations team were excellent and made the holiday fab for the little ones. The food was okay as far as all inclusive goes. The downfalls were the restaurants were understaffed. Waiting for a drink for up-to 15 mins at the pool bar and waiting for a table in the restaurant is something I’ve never experienced in an all inclusive resort. This unfortunately made stretched some members of staff who ultimately became stressed and made the trip uncomfortable at times, also letting it down for the other staff who were brilliant all of the time. Final verdict is I would return because the pros outweighed the cons but little things that could be easily rectified need to be sorted. I spoke to several other families who all commented on the same the same things so it seemed to be obvious problems, one gent brought it to the pr reps attention who insured him they were not understaffed. Unless they listen to the customers then I can see this almost new hotel taking a dip in form and reviews.

The rooms were tiny and not as expected the picture made them look a lot bigger. Also paying extra for comfort was not worth it as we did not get anything extra for 3 days and it was only slipper robes abs 4 nespresso capsules

We have now stayed at the Elba Lanzarote twice ,it is excellent ,lovely surroundings ,plenty of space ,never seems overcrowded,love the little villas,the food is fantastic,and the staff are brilliant ,especially Gemma and Tao ...Thank you again

Great hotel, upgrade to premium suites which cafe as a surprise. Staff were excellent and so helpful. No faults for this hotel.

On arrival we were advised of an upgrade to room 273. The upgrade was in fact a downgrade. Asides from it being a larger room, the decor was dated and located at the back of the resort where none of the rooms had been refurbished. It had no resemblance to the pictures on the website. We asked reception if any other rooms were available and were told they were fully booked. We found availability online, so knew there was no truth in this. Our room had a damp problem, our sheets were constantly wet, the floor was moist and water droplets ran down the wall. We also had alot of dust and had to strip our own bed in order for the sheets to be changed. Our cleaner slammed doors in protest about this. The bathroom floor had the same filth in the corners for 4 days and I even witnessed one cleaner mopping the floor with one of the bathroom towels and his foot! On the 4th day brown sludge poured from our taps! We spoke to the hotel management team and showed them pictures. They changed our room back to the type we originally booked (room 152) and it was delightful in comparison. We were invited to the adults only NYE gala by way of apology. The all inclusive option is limited, because we stayed 6 nights over the festive period and not 7 we were unable to use the al la carte restaurant. The buffet restaurant was ok, but very repetitive and not of great quality. One evening we ordered cocktails and the bar man coughed right into them. We will not be returning. So disappointing!

On arrival we were advised of an upgrade to room 273. The upgrade was in fact a downgrade. Asides from it being a larger room, the decor was dated and located at the back of the resort where none of the rooms had been refurbished. It had no resemblance to the pictures on the website. We asked reception if any other rooms were available and were told they were fully booked. We found availability online, so knew there was no truth in this. Our room had a damp problem, our sheets were constantly wet, the floor was moist and water droplets ran down the wall. We also had alot of dust and had to strip our own bed in order for the sheets to be changed. Our cleaner slammed doors in protest about this. The bathroom floor had the same filth in the corners for 4 days and I even witnessed one cleaner mopping the floor with one of the bathroom towels and his foot! On the 4th day brown sludge poured from our taps! We spoke to the hotel management team and showed them pictures. They changed our room back to the type we originally booked (room 152) and it was delightful in comparison. We were invited to the adults only NYE gala by way of apology.The all inclusive option is limited, because we stayed 6 nights over the festive period and not 7 we were unable to use the al la carte restaurant. The buffet restaurant was ok, but very repetitive and not of great quality. One evening we ordered cocktails and the bar man coughed right into them. We will not be returning. So disappointing!

Fantastic hotel...really baby friendly! Staff and service was very good. No issues throughout our trip. Great location, close to beach and city centre.

Had a brief stay at the Elba in October 2018. Arrived very late and had a fair wait to check in due to limited number of reception staff. However, room upgrade was welcomed and cold buffet was made available for the late arrivals. Room was well equipped and very quiet. Breakfast taken on the balcony in the sun was very pleasant with a good choice of hot and cold offerings. By contrast, the evening meal was just average and it was preferably to eat at the many restaurant choices in the town, particularly the Rubicon Marina. Hotel facilities were very good, although adults only pool was very small and overcrowded even in the early part of the day. Needs to be a bigger space. Overall, a nice stay but would opt for a B and B option or room only for a future stay, assuming that would be available.

lovely hotel with good spacious rooms and first class facilities

All in All a pleasent 7 days stay at the resort. Staff is very nice and the hotel and facilities are also very good. Can only recomend others to book.

The rooms are brilliant, perfect for a small or young family but with space. The biggest plus for me was not having to set my alarm for 6.00am to get sunbeds. we were there for 10 nights and the earliest we got up for beds was 8.00am, infact by 11.00am there were still a few spare beds although these didn't have umbrellas. All the staff were super polite and helpful. the animation team were not in your face like some resorts and given the shape of the pools there was an area away from this at the furthers point from the kids pool. The food was excellent although by day 9 when the menu is repeated a little more variety would have been welcome.

The rooms are brilliant, perfect for a small or young family but with space. The biggest plus for me was not having to set my alarm for 6.00am to get sunbeds. we were there for 10 nights and the earliest we got up for beds was 8.00am, infact by 11.00am there were still a few spare beds although these didn't have umbrellas. All the staff were super polite and helpful. the animation team were not in your face like some resorts and given the shape of the pools there was an area away from this at the furthers point from the kids pool.The food was excellent although by day 9 when the menu is repeated a little more variety would have been welcome.

We had a fantastic stay at Hotel Elba in the Premium Suites part of the hotel. The suite was very modern, clean and fresh and the staff were great. The pool area was really nice and chic, and had a great atmosphere. The food was delicious, especially breakfast. We will definitely be staying here again!

We had a fantastic stay at Hotel Elba in the Premium Suites part of the hotel. The suite was very modern, clean and fresh and the staff were great. The pool area was really nice and chic, and had a great atmosphere. The food was delicious, especially breakfast. We will definitely be staying here again!

overall very good, cannot complain bar stafff not trained, so lot of room fir improvement in this ares

Myself and my 2 children (19 & 14) stayed here for a week at the end of July. We were upgraded to the premium suites which was a nice added bonus. The room was adequately sized for the 3 of us and had plenty of room to store suitcases. All I would say is that 1 pillow each isn’t enough and even though we asked twice for another one we never did get them. There are a choice of 4 restaurants to eat from, the buffet style restaurant had a themed night every night, the Mexican and Kebab night was a big hit. The only downside to the food was breakfast for me as I’m gluten intolerant and on the first day I was given a sausage,4 mini chocolate donuts and 4 slices of cake!! All I wanted was some bread that I could toast myself but every morning gluten free was somehow missed in translation so I gave up. Gemma was always there to greet you at the entrance of the restaurant and even remembered our room number. The staff in the bar area were very friendly and always quick to serve you. Having older children we sat and watched the fabulous animation team do their jobs and you could tell they loved what they were doing, Costa, Patrick and Aaron were amazing and so was the lady who tried to convince us everyday to do aqua gym. I’m still singing the song that they all dance along to with Pepe around the pool !! The spa was lovely & relaxing. Beware the pool is absolutely freezing but once in you do adjust to it. Can’t wait to come back next year we’ve already enquiried to book again.

We were impressed the minute we arrived at the hotel, reception staff were very welcoming and helpful. First impressions of the hotel was that it was very clean, well kept. Our accommodation was exactly the same, spotless. The hotel caters excellently for families and the entertainment team work hard to entertain the kids and adults alike! Dining in the main restraunt was good both in quality and selection, I really can't understand previous reviews that have commented on lack of choice. There was always a choice of 3 or 4 mains for you to help yourself to, ranging from chicken, lamb, beef, fish with varying options of veg, potatoes etc. There was also a selection of cook while you wait main options, usually at least two or three from what I saw. There was also your usual snacky or kids orientated stuff like hot dogs, mini burgers, chicken nuggets, pizza, chips etc. The a la carte night was excellent, we opted for the Italian. Veal was delicious! Outwith the main meal times you can snack in the restraunt beside the pool, which has a salad bar and hot options usually things like chips, hot dogs, burgers. To be honest I didnt find the food to be the same standard as in the main restraunt though. Couple of strange ones for me: once the main restaurant closed at 9pm there was no sort of snack option available at all within the village and the main bar indoors didn't open until 6pm, with only the small pool bar open during the day. I imagine this will be busy peak season.

Loved the room and friendly staff although we did request twin beds and were given a double. Didnt rate the food it was uninteresting and a bit bland but we enjoyed our stay

Nice hotel close to the beach and miles of coastline to walk along. Also close to a volcano you can walk up which was handy. Rooms were nicely set out and roomy, with decking for each room which is a lovely bonus.The shower was a waterfall shower which was fantastic. The pools in the are were kept very well and were very refreshing on the hot days. Staff was very friendly and ready to help.

New place and nice pools . Restaurant food choices could have been better.

Super friendly staff ,.the best entertainers for kids ...a lot of facilities for kids,very warm water in pool. Had great experience and would recommend. Hotel has mini club where you can leave your child for 2 hours...and hotel has mini disco from 8.30 on for kids ( which is a bit late I think ).

Great staff and room, food ok but not great. Good position for the town. Good choice of pools

Very nice