Efficient checkin. The room was a bit dated but clean. The bed was a bit squeaky but comfy. The pillows were great!

Sharon and her staff were just excellent. Super polite!!!!

Rooms need an update.

Really great staff!

My Wife and I recently had the opportunity to stay at the Hampton Inn & Suites Peoria at Grand Prairie, and we must say it was a delightful experience. From the moment we walked into the lobby, we were greeted by a warm and friendly staff who made us feel at home right away.

Room is dated. Furniture is stained.

Hotel was clean and staff friendly but not up to the standards of most Hampton Inn's have stayed at. A little run down, no fridge or microwave in room and high priced for stay.

I'm not sure who was working the desk that day/night and I wish I would have gotten her name but she was super professional and friendly. Went over-and-above and was very genuine. Good representation for your company.

We booked because of location and proximity to many things we planned to do. Sadly, our room was not very clean - still needed a good clean around toilet and inside the bowl. The room had ants and our floor did not have a working ice machine. Biggest issue was the first night someone actually walked into our room with a working key!! Front desk tried to mend the issue but then our keys didn't work, just a little unnecessary headache. I won't book here again.

The staff were very friendly and helpful! The only negative was the bed was terrible! It was so hard I kept waking up in pain. I only slept in small periods leaving me very tired for the days activities. This is not my first time at this hotel but the first time this was a problem. Will try again in hopes that was just a bad bed.

The shuttle service is amazing! was a life saver!

Everything was perfectly acceptable, little bit of noise from room next door for one night, but nothing out of the ordinary, plenty of towels, staff very friendly, mattress on beds probably needs replacement soon, not as comfortable and firm as what we are used to.

Great service, friendly and clean!

This had to have beenbthe worst experience i have ever had in a hotel. We were there for a wrestling tournament. Seems there were also other sports there at the time also. The first night consisted of kids running up and down the halls and doors slamming most of the first night. The following day it seems as though they had mostly cleared out. But that night there was a party in the room next to us. They were banging on the walls, kids screaming, the kids were unlocking the door on their side of the room and banging on our door that connected the two rooms. We did not know these people and had called down to the office multiple times. It wasnt until i had threatened to call the cops did the hotel do anything to try and quiet them down. Never in my kife will i go back to this place. Im sure its not always like this and that i understand but the way they handled the situation was just not good.

They treated us very nicely and you have to love the free breakfast. For long staying guess, you might as well go to a laundry mat... they didnt have one of there units working. Who has spare change anyways? The spa wasnt working properly and the keys would bug out. But all and all I love Hamptons! Thanks for the great stay.

They treated us very nicely and you have to love the free breakfast. For long staying guess, you might as well go to a laundry mat... they didnt have one of there units working. Who has spare change anyways? The spa wasnt working properly and the keys would bug out. But all and all I love Hamptons! Thanks for the great stay.

Room 304 worth every penny ❤️

The beds are horrible and super hard. When checking in, the room given to us was already occupied by someone else. There were loads of kids running up and down the halls very late at night.

Overall, the property was very clean and convenient to shopping and dining. Would definitely stay again. Breakfast was "good." However, had a loud neighbor upstairs eg...kids stomping around.

Overall, the property was very clean and convenient to shopping and dining. Would definitely stay again. Breakfast was "good." However, had a loud neighbor upstairs eg...kids stomping around.

The location and price of this hotel was great for our trips purpose. Unfortunately, there were little things that made it less than ideal during our actual stay. For example, we were visiting as a family and our daughter was beyond excited to be able to swim... sadly though, the heater must've been broken because the water in the pool very really cold and the hot tub was lukewarm. No signs, not clarity from desk staff on what was wrong. The next day they had a sign saying closed for maintenance... yeah, obviously. Additionally, there were a couple of times when the front desk clerk was either not available (like during check-out, no where to be found for 10+ minutes) and/or they seemed to be unsure of resource updates. The antennae went out one night because of lighting and so we had no tv in our room (assuming the whole hotel) and the next day when it was still out, she had no clue on when/how it was going to be fixed. So, overall it was a very clean hotel and relatively good service, but little things that kind of irked us throughout.

The hotel was very clean. We requested extra towels when we booked the stay, and it was waiting for us when we arrived. Eggs, sausage pattie’s, oatmeal, and waffles were the hot choices at breakfast. Nevertheless, the hotel does have thin walls on all six sides. We heard snoring from our neighbor in the middle of the night. Our sink drained slowly and the toilet paper holder was damaged prior to our arrival. Overall, it was a nice stay for us.

Thank you!

Everything perfect. Room very comfortable and worth the upgrade. Common area for breakfast sunny and bright. Checkin was lightening quick. A+.

It was quiet, clean, and the staff was very friendly.

Always stay here when in the area for work. Close and convenient to where I need to be with the amenities I need.

It was a great stay. Not sure now if this was on site at time of booking but knowing that indoor pool was closed due to state COVID regulations would have been nice to know.

Nice room

This was a nice hotel. Clean rooms and staff was very friendly. Pool was closed but otherwise our experience was great.

This was a nice hotel. Clean rooms and staff was very friendly. Pool was closed but otherwise our experience was great.

The television choice of channels offered wasn’t the greatest

Overall, everything was really nice about the hotel. Check-in, however, was an unmitigated nightmare. I had arrived early but needed to join my party at the hospitality suite. I began my check-in process at 12:00 am and I was told I did not have a reservation. Despite me pulling up my Hotels.com reservation and receipt confirming I had paid, the desk attendant said that while my name matched, the address for me was in Las Vegas and the credit card did not match mine. I had to text chat Hotels.com to get it straightened out, but the process didn't finish until 45 minutes later. Evidently, Hotels.com/Expedia will use their address as the address of record and use a virtual card number. This really needs to be explained to the hotels so that nobody else ends up in my situation during check-in.