We had an excellent relaxing visit in Hakone at the Prince Hotel. The Japanese bath is exceptionally beautiful, has an outdoor tub from which the sunrise over the mountains can be seen. We enjoyed the extensive breakfasts- don't pass them up. We don't golf or play tennis, but used this resort setting as a base for sightseeing and hiking the region's mountain trails.

The hotel itself was very isolated so unless you have a car, it’s not convenient for you to venture out to anywhere. It’s a 40-50min drive to downtown hakone where all the shops & restaurants are so you’ll have to rely on public transportation and call the hotel to pick you up at bus stop when you get to near hotel. They only have one option for dinner which is approximately 6500yen per person with only 4 entree options and if you want beef, it’s additional. It includes buffet (not really big, 3 sushi options, small salad bar, small desserts & bread bar & coffee & tea. The food was ok & not worth the price. If food was better, you can justify this. We decided second night that we would pick up something at Lawson (bus stop drop off) to pick up some dinner to heat up at hotel & we brought it to them to ask where we could heat up the food & they said that it was not possible which sort of puts a bitter taste in your mouth as the cost of the hotel was quite expensive and you would think that customers would have access to using a microwave. They had coffee in the room so second morning, I asked for coffee refill and they directed me to vending machine which again put a bitter taste to our stay. Breakfast buffet was good, not great but we opted for breakfast included room rate. The views were great from the dining room & our room faced the golf course which was nice. We would surely come back to stay in hakone but would chose a different hotel.

Excellent breakfast, dinner expensive for what it is Very nice onsen

Great, and staff were amazing. Food was also fantastic.

Hotel is decent, nearby Susuki grasslands are a sight to behold but no coin laundry/ microwave/ vegetarian food options may make it difficult for some families. Onsen is decent, tennis courts/golf facilities are good too. Although overall staff behavior was kind and polite but front desk’s plain refusal when asked for a water bottle at the time of checkout definitely didn’t leave a good mark.

It’s a big, old world hotel. We probably booked the cheapest of the rooms, which was still very expensive for what it was: a bit stuffy, old 2 twin beds room, no television, tiny old bathroom. I guess the high price was because of the holiday weekend. The view was very nice though (on the golf practice and mountains), and the Onsen was very pleasant. The staff was friendly and helpful, but communication was complicated as no one really spoke English.

Fantastic! Beautiful Location, nice onsen, good room size with beautiful view, Only downside is that the golf grounds are not accessible to hotel guests not playing golf, and the shuttle is only once per day.

I stayed here for one night, and we were delighted. Our room faced out to the golf course, simply beautiful scene right in front of our room. The hotel is classy and filled with country vibe. It is very close to the Segokuhara pampas grass field, a good hiking place. Overall, highly recommended.

Excellent place! We really enjoyed our stay. Hot spring out side has beautiful views!

This is a great hotel to visit for Hakone and it's onsens/ hot springs. I highly recommend staying with this hotel. Staff is beyond kind and accommodating. There is a French restaurant with a once in a lifetime view and food courses that I would recommend splurging on. Great stay.

The hot springs and the room was very satisfactory.

The hot springs and the room was very satisfactory.

Good ubication. Not flexibility for solcing problem st room

The rooms were large closet size, the hotel was extremely outdated and there was no transportation to the lake. There might have been some practice golf at a driving range but no golfing. The hot springs were down due to the typhoon. Basically there was nothing to do and we were stuck...Staff spoke LIMITED English and there was one dining room for bus crowds and a few Japanese groups. The view of the mountains was fantastic...

The hotel is located 800 meter from nearest bus station, not a big deal but if you have to push 3 trollies up hill it doesnt make a great holiday start.The buffet is very expensive so make sure it is included in reservation because there is not much around apart from a 7 eleven so you end up paying 70USD per person for a standard dinner buffet.

The hotel is located 800 meter from nearest bus station, not a big deal but if you have to push 3 trollies up hill it doesn't make a great holiday start. The buffet is very expensive so make sure it is included in reservation because there is not much around apart from a 7 eleven so you end up paying 70USD per person for a standard dinner buffet.

Beautiful grounds. Room comfortable. Transportation excellent. It’s great that they offer the pick up and drop of service to All good.

Greens everywhere. Getaway from city.

The hotel was lovely and service exceptional. Grounds and scenery spectacular. The restaurant was pricey with no alternative close by. I have to admit our dinner and wait service was superb, just beyond our budget. One issue... the shuttle service from the train station and local bus stop was not clear to us (or another group of travelers) . We did not know it was available based on Hotels.com info. We rolled suitcases .4 miles up and down hills and over a gravel road. THEN we found out the was a service with gratious, helpful staff.

A beautiful hotel. We stayed 3 nights on half board. and the hotel kindly gave us a plate of delicious steaks as a complimentary addition to the buffet dinner meals. So kept us happy with the food choices.

This was the worst experience with any hotel all over the world. the room is not matching the pictures shown on the website. They kept me in a room in the basement, with the pretext that they are fully booked. very small , the smell of the bathroom couldnt make me sleep all the night. the carpet is very dirty. The Onsen they described on Expedia doesnt match the reality, it s only a small bath with very bad smell. The breakfast was terrible, no varieties and all is Japanese style. I dont recommend anybody to visit this hotel, it s very expensive comparing with other excellent hotels.

Very nice hotel, excellent breakfast and dinner, location a little out of Hakone, but pretty convenient and good service from hotel to bus stop, etc

This is a very nice hotel golf course. The view is very nice outside but the hotel location is far out of the main road and main transportation. To get to the hotel you will have to drive a long extended winding road; not accessible to any convenient store nearby. The dinner buffet is outrageously expensive as Y5800 yen a person. However breakfast is reasonable rate with the booking. The breakfast spread is your typical Asian warm buffet with breads, scramble egg, sausages; salad bar and fish. My husband do not eat fish so he had to work with just the curry sauce and rice, few sausages and bacon. We had three twin bed for three people; small and hard bed. Room was hot during our stay because they turn off the AC if its cold outside. Onsen is separate gender; Women's onsen is very nice and comfortable ...

This is a very nice hotel golf course. The view is very nice outside but the hotel location is far out of the main road and main transportation. To get to the hotel you will have to drive a long extended winding road; not accessible to any convenient store nearby. The dinner buffet is outrageously expensive as Y5800 yen a person. However breakfast is reasonable rate with the booking. The breakfast spread is your typical Asian warm buffet with breads, scramble egg, sausages; salad bar and fish. My husband do not eat fish so he had to work with just the curry sauce and rice, few sausages and bacon. We had three twin bed for three people; small and hard bed. Room was hot during our stay because they turn off the AC if its cold outside. Onsen is separate gender; Women's onsen is very nice and comfortable ...

Absolutely incredible hotel - the service was incredible, all the staff were very helpful and friendly, the room had everything you needed and the location was great

The quality of both breakfast and dinner was excellent. Hot spring bath was very comfortable and clean.

Nice hotel. Shuttle was brilliant. Carpets in the room were a bit dusty

Nice hotel. Shuttle was brilliant. Carpets in the room were a bit dusty

Nice and spacious room.Although it is a bit old but well kept in excellent condition. The hotel staff is very polite and offer pickup for guest from nearest bus stop. Received 5 star treatment even though staying one night.

Great hotel. Restaurant is very expensive, and not really worth the cost.

We enjoyed the dinner. It was a delicious banquet. It had both western and Japanese food. This was very important because restaurants are hard to find in this area . There is an onsen on site. Very nice.

We enjoyed the dinner. It was a delicious banquet. It had both western and Japanese food. This was very important because restaurants are hard to find in this area . There is an onsen on site. Very nice.