The place we stayed in, the lighting was horrible. Very dark. The had old light fixtures, it was overdue for an upgrade. Only one TV, a small one in the living room. None of the bedrooms had TV's. They had two safes, both were broken, we called to have them fixed but they never showed up. My daughters pillow case had blood stains on it and her comforter was stained. The carpet was very old. The place was in a good location they just need to update the hotel. Also, the hot tub was broken.

Property was tidy and close to amenities. Nice little cafe in the lobby. Pool was small and hot tub jets were weak. Also only 1 elevator in each building making it faster to take stairs then wait for elevator.

Over all good place to stay.

We had a really good time. Would definitely go back.

Everything was good just the check in. The booking said 4p they weren’t ready till closer to 6p

Great place to stay. Super unfortunate they don’t have an outdoor hot tub as the indoor one gets loud and echos. Great location to get to downtown if you don’t mind taking a 20min walk. We enjoyed it tremendously! Close to other amenities too if you aren’t wanting to walk downtown.

Beautiful view of the mountains, easy access, clean, comfortable and spacious rooms

The room was spacious with nice, large, vaulted patio with very scenic views of the mountain. New appliances. Nice open floor plan.

The property was located near the main Hwy 1, which provides easy access to Banff, Lake Louise and Moraine Lake. My spouse and I stayed in a one bedroom suite. It had new appliances but the rest of the room was very outdated. The cheap blinds were falling off the windows and half of them didn’t work. The pleather furniture was peeling off on the sofa seat and back and would stick to your clothes. The shower plumbing system was unlike anything I’ve seen before and the drain was clogged up, so tub filled up with water before you finished showering. There were long hairs in the tub in several places before first using shower. There is a washer/dryer combo but washer door remained open and wouldn’t close properly. The carpet in bedroom was heavily padded but looked dirty. Not enough lighting throughout room, so had to use phone flashlight to work appliances.

For what you’re paying here you’re not getting “luxury”. While it’s not a terrible place, it is dated and old. You will get a Mountain View in the right rooms but from behind another building likely. We encountered a few broken items in our room such as the microwave, wine cooler, refrigerator door handle, washing machine doesn’t drain appropriately, the bathroom door didn’t shut without force past the toilet in the washroom.

The sofa bed didn't work and we were given rollout beds that were too soft so my kids had a terrible sleep during the stay. Other things are good. Kitchen was good.

The suite was big but inconvenient parking situation n no room service as its apartment like stay . Pool is far n gross and hard to find from our building with a long walk from The staff on front desk was very helpfull when we complaint of . No WiFi available in the room for the length of our stay and they kept making excuses n saying they can't help as no technician can come and she told us to come to lobby to use the internet on our laptops , the lobby was far from our room My daughter needed to go to lobby area in the night n early mornings to finish her office work which was critical . We used our data on phone to do our searches for food n buying tours at the area . That was not great experience .

Rooms are pretty comfortable and luxury

Really dirty hallway and in suite carpet. Musty smelling. Bathroom vent fan did not work. Dark - very little natural light. For the price paid, this was outstandingly bad.

This resort needs some serious attention! I honestly would not book this place and do not recommend it to people either. For what we paid and what we experienced I would absolutely avoid this place. The owners obviously do not want to pay maintenance of the buildings. Notes for management: - The carpets are dirty in the suites and elsewhere. - the pool was cloudy and unusable (reported twice to staff and still as cloudy as it was the first time I report it). We didn’t end up using it once in four nights even though that was the reason I booked this place!! Note that the community centre (elevation centre) has an amazing pool. Climbing walls are amazing too!! - parking is limited in the parkade and there is limited street parking - the shower heads leaked in our unit - the blinds in our unit would not go up and when reported to staff the maintenance people said they couldn’t do anything and they needed a new unit! This was in the living area so daylight into the space was limited as a result and so were the views - we could hear everything in the corridor. So when people were moving around banging their entry doors at 3am it woke me up I definitely will NOT be staying here again. Your money is better spent elsewhere.

Is my second time visiting,I like it very much

Family really loved it

It was an amazing stay

Beautiful location

Very nice place with lots of room. We very much enjoyed our stay and highly recommend it. It is convenient to Banff, but not as touristy.

Checkin was horrible. Only 3 luggage carts with a hotel this size was ridiculous. Iron in room didn’t work and leaked all over my shirt. Toilet seat was loose and noisy.

The bedding was average The towels were terrible! The lowest of quality Something you would find in a 2 star. They were like bar/cleaning towels. I Spoke to the front desk that they were not acceptable for the standard of the resort and nothing happened. Was very disappointing the resort has gone below a 3 star

The property is dated and needs quite a few repairs. Signage is poor. Parking stinks!

The girl on the desk was not friendly and was talking on her mobile phone in front of customers

The ceiling in the room was falling apart, window shades were broken, patios were dirty, floor in rooms were dirty. Pool towels are more like hand towels. For the price you would think it would be maintained a little bit better.

Very picturesque; staff super friendly and helpful; easy check in

Kitchen was well stoked with quality knives & non stick frying pan. Electric BBQ was easy to use and cooked evenly.

you do not want to hear my review

Would definitely stay here again. We had a wonderful time.

The poor beds they had

We had a great stay at Solara. We were on the Bow ground floor (2 bdr suite). The suite was clean but many things were worn out like the remote's buttons making it barely operational. The pool and spa are a good size, and clean as well. The suite was well equipped (dishes, pots, utensils) even with an electric bbq!

Supposed to be 4 star luxury, but many things are well used and in poor cosmetic or working condition. It was still ok, and price was good. But wasn’t as nice as I was expecting.