Luxurious hotel at walking dustance of lake St. MORITZ. BUT NO LAKE VIEW DUE TO BUILDINGS BETWEEN THE HOTEL AND THE LAKE. ENTIRELY REMODELED. AMAZING ROOMS. LOBBY IS UNIQUE WITH 47 CHANDELLIERS. AMAZING FREE BREAKFAST. IF YOU STAU TWO NIGHT, THEY OFFER A FREE ENDIGAN BUS/TRAIN/CABLE CAR PASS TO ALL THE AREAS IM THAT REGION. (280 DOLLARS VALUE) WE WENT TO THE DIAVOLEZZA GLACIER WITH CABLE CAR. PARKING WAS FREE IN FRONT OF THE HOTEL if places available, OR 10 CHF in the uncovered parking lot. Absolutely fantastic stay. Highly recemmended for the price.

Very mixed experience. Positives were comfortable beds, breakfast & shuttle service. When we checked in we asked what time the pool closed, was told 9pm & we’d need to go to reception first to collect a wrist band, towel and gown. Twenty minutes later after getting changed into our swimming costumes we went back to reception, spoke to the same person (unless she has an identical twin) and was told the pool had been flooded the previous day and we wouldn’t be able to use it. We then decided to eat in the ‘pop-up’ restaurant. One of us ordered a gin & tonic, the waitress said it wasn’t on their menu but they would get it sent over from the hotel (over 24CHF!). Someone else asked for a tap water but was informed there wasn’t any taps in the restaurant, they then asked for a tonic water and was told they couldn’t order a tonic water on its own. After the meal we asked if we could have some milk sachets for the room (there was only 2 small cream cartons supplied in the room and being 3 Yorkshire women, tea would be needed within minutes of waking up). The receptionist said she would sort something and call the room. Short time later we got a call to say they had some milk at a cost of 4.5CHF but we would have to collect it or they would charge extra to bring it to the room. Trudged downstairs to collect the small glass of milk to be told we’d have to go to the bar to pay for it. Everything felt like too much trouble and wouldn’t recommend booking.

My overall experience at The Reine Victoria Hotel was good, marked by comfortable accommodations & delightful breakfast. However, my positive impression was significantly marred by the disappointing service we received from the front desk representatives during check-out. Upon check-out, we explicitly requested transportation to Samedan’s Hertz rental car location. Unfortunately, the front desk staff disregarded our request and instead assumed we needed a ride to the train station. Despite our clear instructions, they arranged for us to wait for 20 mins for a hotel shuttle, only for the shuttle driver to inform us he wasn’t traveling to Samedan and only operated within St. Moritz area. Adding to our frustration, we spent more than 30 mins attempting to request an Uber, which proved unsuccessful. This situation could have been easily avoided if the front desk staff had listened to and acted upon our specific needs. As a result, we had to arrange and pay for our own taxi to the Hertz rental car location, despite having already saved the hotel the trouble and cost of our taxi from the train station to the hotel the night before. Another issue worth noting is the language barrier we encountered. Although we communicated in Eng throughout our stay, 1 of the female front desk reps persistently spoke to us in French, which was confusing and unhelpful. Despite the excellent accommodations and breakfast, the lack of attentiveness / care during our departure impacted our experience.

Great

Dining available on site or in walking distance. Everyone working was very friendly and helpful.

Service

Access to Ovaverva is great....

Very nice place, clean and welcoming!

Stay away from the old rooms. They are very old and haunted. I had to pay more to stay in the newly refurbished rooms

Excellent hotel

Super

It was a magical winter wonderland! We loved everything about it!

Veraltet, schlechte Service

Great area, beautiful hotel, amazing Spa, fabulous food, very helpful and friendly staff.

Irina made this stay for us. She helped me plan my time and surprise for my fiancée in st moritz and everything was perfect because of her. I will return because the service was amazing- thank you Irina

Everything was great

Location

Stay was amazing- highlight of the trip was taking ski lessons with Johnny. The hotel handled everything including ski rentals right on property and well Jimmy is a class act ! Hotel is beautiful-

Very pleasant stay

Everyone was very nice and very helpful. We got in late so were not able to take advantage of the amenities, but we had a pleasant stay!

Check-in with staff member Mark Tomic was excellent. He was a great help throughout our stay giving us superior services! This was a Victorian building that was mostly restored. Mouldings were clearly original. They had been recently painted but showed some damage from time. Second only to the staff, the best feature of the hotel was the spa across the street. While all of the Laudinella hotels have access to the spa, it was closest to Reina Victoria. That spa is an excellent facility with several pools, jacuzzi, etc.

I liked the pool

Beautiful, clean room. Friendly front office staff

Great place.

Comfortable n spacious rooms Most courtious staff ever ..angelina at the restaurant sereves with all the smile n love..awesome location amazing outdoor n indoor pools..

Food awesome

Beware of the pictures of this property. Thai property is old. The 2 rooms allocated to us were extremely old and had bugs on bed. We have a video. The bathroom sink faucet when we turned on had yellow water coming out. When complained to front desk we were told, ya May be the room hasn’t been used for a while that’s why yellow water. The other rooms offered were same old fixture and on-livable and smoking smell was horrible. We were there for less than 14 hours. Then after some arguments we were given little updates room. Not so updated. Bathroom sink again had yellow water, shower didn’t have hit water comin in all the time. It’s was in and off. Shower was so small that even for a normal person to take bath your hand would hit the walls or the shower or the faucets. This property pictures are deceiving - PLEASE DO NOT STAY HERE. IT IS OLD NON-livable. We were 2 families of 4 with teenagers and girls refused to slee night.

Stay was ok. The service was good. However, the hotel doesn’t deserve a 4 star rating. The furniture and overall conditions of the hotel is very old. Needs maintenance and replacement of bedroom furniture and lobby rugs.

Stay was ok. The service was good. However, the hotel doesn’t deserve a 4 star rating. The furniture and overall conditions of the hotel is very old. Needs maintenance and replacement of bedroom furniture and lobby rugs.

Charming hotel. Clean and comfortable. Great location and available shuttle to the train station. Breakfast was very nice.

Charming hotel. Clean and comfortable. Great location and available shuttle to the train station. Breakfast was very nice.

Nice old hotel with nice rooms, but noisy. Breakfast quality was poor and there was never enough staff around.