Hotel is located far away from other shops and services

Nice

They have an airport parking system which is very good but the building is aging.

Shower curtain had black mold. Turned me off.

Room was clean and spacious, the hot tub was not working during our stay.

The pool has mildew all over the floor, staff is not overly accommodating. Breakfast situation is misleading. Room was not ready for check in time.

3 night stay with my family. Found the staff to be friendly and helpful. Rooms and common areas are clean and welcoming. Breakfast isn’t anything to write home about but good enough.

The staff was helpful, they were very accommodating to our specific travel needs.

The front desk person was very unfriendly when checking in. We were not told up front of a damage deposit (which usually they tell you they are going to charge above and beyond the room charge). And the service for breakfast wasn’t good either.

Meh

The worst hotel experience ever, staff was terrible besides 1 or 2, limited services never stay here again

i booked this to have a fun and relaxing weekend, however when i got there, the amenities where not up to what ive expected. The hot tub wasnt working, some of the guest said its been broken for days. The pool looked like tge water hasnt been cleaned for a while. Also we thought the breakfast was included since the front of the house mentioned it to me upon checking in. Then the following morning we were told it wasnt and we had to pay extra 19.98$. Also when i was about to lay down and sleep i was hearing a cracking noise. then i checked it out the bed frame was broken, so i when down and complain about it, the gave us another room. it was kinda stressful to be honest. i wish something can be done about this.

Very good hotel. Poor dining options. Limited time to do so. The after hours catering place was almost out of products. Nice room. Nice and clean facilities.

Great place to stay with small children before our flight. We booked a large suite where we were able to put our child down and still be able to move around freely. Staff were very accommodating in finding a crib too when the requested one was not in the room when I arrived. We will definitely stay here again.

Very close to Airport, good price and service

We recently stayed at this property on August 10th. We had an extremely long drive and decided to find a nice hotel room our young children could have their own space in and we could relax in ours. Also a space that had a pool for them to swim and us to sit in the hot tub and relax. No where on the website did it note the hot tub was completed un usable or broken. We were absolutely disappointed when we arrived and found out from another guest, not the staff that there was no hot tub. When we went to put our children to bed on the pull out bed we found a the bedding had not been changed and there was literally someone’s fake nail left behind. Sheets were all filthy. When we called down we were told they were too busy to deal with it and we were welcome to change our own bedding. Should note we had to call for 25 minutes straight before someone answered. Each child was bathing/ showering so we weren’t able to go down to the front desk. I said I wasn’t going to pay $200 a night to change my own bedding. She said she would switch us rooms after much deliberations. We have to pack up our things and young children after 15 hours of travelling at midnight and move to a different room on a different floor only to find out the AC did not work in ththe room. Called down and once again asked waited 25 minutes calling the front desk for anyone to even answer to then be told nope no more rooms available and we were told welcome to LEAVE. Also that night was 25 degrees outside and not ok.

Great facility, very close to the airport, staff are friendly and very helpful!

Rose was amazing to deal with while we checked in! So kind and knowledgeable!! All staff we have had contact with are awesome! The room was super clean and comfortable! Bed was fantastic!! Hotel is very clean all round and they have gone above and beyond to make all of us for the slo-pitch Canadians feel welcome!! Definitely a place I'll stay again!!!

The hotel was ok. Nothing extraordinary. It might have been fancy some time ago but needs some real attention otherwise it will slowly become rundown. The person working at the front desk was great, very kind and helpful.

Easy to get to

The Hotel was very clean, room was spacious and was close to where we visited family. The issues were with the fact they had not lactose free or gluten free food options, continental breakfast was weak at best and over priced for what you get. When checking out I asked for a receipt to be emailed and was said no, your third party provider would send me one and the person had the wrong provider and I did not get a receipt for what I charged to my room, the over priced breakfast.

It’s nice hotel clean stuff a Mazing food delicious drinks I can’t wait to go back again and again

No charging station for mobile

Was a great stay even though hot tub was not functioning no snacks available and Resteraunt food was mediocre at best.

Hotel was nice and convenient. There was not a lot of options for snacks. We asked the guy working the desk . His response was to call Uber and have it delivered . Very disappointed with the restaurant very expensive I had chicken fingers and fries tasted terrible the fingers. Definitely from a box . One positive note young lady working was top notch very friendly hopefully she is paid well !!

My booking was given to another person same first name without cross checking and we have ro wait until they figured out..staff Nitej is very nice rhough overall but its still such a hassle..not enough staff at breakfast station and server is a bit agitated complaining she isnt supposed to be the server..mixed up orders and food wasnt well presented

Familiar with Hilton Garden Inns, checked in, hair in the bed, fresh stains not washed but fresh in the bed, broken AC unit in living area. 1 elevator due to the second broken. Maid only comes every other day. Out of the way, on the outskirts of Nisku, not near stores or restaurants. All around would not recommend.

All good

I had a late arrival at the hotel due to a late departure from YUL. When I got to the hotel checkin took less than 10 minutes and I was off to my room that was very clean and quiet. I enjoyed the 12pm check out time which a lot of hotels don’t have without a price. I highly recommend this hotel and see you guys in a few weeks

amazing

Ice machine on 1st flr only.

Sofa bed wasn’t comfortable so I wanted to change room but I couldn’t.