Beautiful property! Excellent breakfast, rooms were pretty, gorgeous spa with workout room, kind staff. Good restaurants and nice outdoor shopping center within walking distance. Definitely stay here.

Great property with great staff. Rooms a really nice and both had great views. There’s a really nice shopping center one block away with cool brands for fashion and homewares. The hotel staff were very attentive and knowledgeable. Will definitely be back next time we’re in Santiago.

We booked the Terrace Suite King Room for 2 nights. Great and quiet room with a beautiful view from the balcony which also had a nice size spa for us to relax in the evening. Staff in Reception were great and there were plenty of options in the breakfast buffet. We both loved the area where the hotel is located with lots and lots of great restaurants and good shopping nearby.

Great hotel

We arrived in Santiago and rented a car. A dog at the car rental bit my hand . We went to this hotel and it was perfect, helped ease the pain! Big room, luxurious, great bed, and quiet area. Wish it was more than one night!

We have stayed n this hotel m the past when it was recently build. There has been a noticeable lack of maintenance I the rooms, bathrooms and hallways. This is not a 5 star hotel. We took several photos of all the things that are falling apart in the room. Also, the bathroom is badly planned, an accident waiting to happen. It’s impossible to get in the tub and getting out is dangerous. We communicated these things to the reception. They were supposed to respond to us on Monday, but they never did. We would like them to cancel our upcoming reservation so we can be in a newer, safer hotel.

The hotel aims to be high end, prices are very high but the quality of products, the range of services is not in line with the prices. A few examples: - breakfast had a good variety but most of items were not the best quality. Didn’t have pancakes or waffles or any sweet hot products. Avocado needed to be paid separately, same for fresh orange juice… on a USD 230/night? - gim was pretty basic, didn’t even have a mat or kettle bell, and it was locked at 9:30 on a Sunday morning, I needed to wait more almost 10 minutes for them to open the door (was supposedly 24/7) - no restaurant available, just rooftop bar with basic options - on the room, they charged for bottled water and Dolce gusto Nescafé… that was my first! Usually you get a Nespresso machine and a few free capsules. It is a nice location, surrounded by excellent restaurants, but the service you get is too basic for the price you pay.

Expectations are higher for the pricepoint, need urgent maintenance. Staff seems to be part of a funeral, we felt we were always a problem for them

The rooms were very clean, the staff were nice.

Noi Vitacura is excellent always. The area around the hotel is very nice. I highly recommend!

Some basic maintenance issues like the shower hose broken that is not acceptable for a luxury hotel property of this standard.

Great location. Don't expect a 5-star accommodation, the rooms are old with many broken items.

La habitación 208 tiene un olor permanente a comida. Realmente desagradable.

Nice hotel with a very nice pool and spa

Good

Great

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Great location

Very poor quality breakfast. Swiming pool was closed for the guests at 5 PM, the hottest time of the day, unbelievable!

I was allowed in the country I should not be charged a hotel penalty it’s not my fault Chile rejected my vaccination card please issue me a credit of 260.00 I’m very upset

I was allowed in the country I should not be charged a hotel 🏨 penalty it’s not my fault Chile 🇨🇱 rejected my vaccination card please issue me a credit of 260.00 I’m very upset

The service of the hotel is not what we expected for the category they are. There was nobody to help us with parking and luggage. We had many luggage and no help. The fist night nodoby cleaned the room. The courtains did not close totally and they were in terrible conditions to open amd close. Eifi was bad as well. I could not wotk from my room.

Their hotel is very nice, the staff friendly. The restaurant service is a bit slow. As a Hotels.com gold member I should have been given an upgraded room, that did not happen! Hotels says you will receive all these extras but you don’t get them! Like the discount on food was never received! Very disappointing!

Their hotel is very nice, the staff friendly. The restaurant service is a bit slow. As a Hotels.com gold member I should have been given an upgraded room, that did not happen! Hotels says you will receive all these extras but you don’t get them! Like the discount on food was never received! Very disappointing!

It was awesome.... very good service

Everything was just perfect!!! totally recommended!!!

Very friendly staff, nice restaurant(s), pillows could be better

Hotel car service was a no show at the airport 45 min check out Poor staff . Spa dreadful. Two pools ,but neither you can swim in. Dangerous wet slippery floors. Toilets in the breakfast room that don’t flush properly

Hotel car service was a no show at the airport45 min check outPoor staff .Spa dreadful.Two pools ,but neither you can swim in.Dangerous wet slippery floors.Toilets in the breakfast room that don’t flush properly

Friendly staff, breakfast very good, Maria was the best

This is 101 from hospitality book...My $500 a night room included buffet breakfast at the salon. We didnt want to go to the salon. So I asked the front desk to bring my breakfast to the room. She said I had to order a full new breakfast from room service.I dont care much about paying a $20 breakfast from room service, but the service experience was disappointed.You pay $500 a night for the room and they cannot bring you the breakfast that was already payed. Really bad experience.

very well located in a safe neighbourhood with close by restaurant choices good shopping .the hotel has excellent staff service and facilities . the doolterrace on the roof top is good with amazing andes and city views