It was clean, safe, quiet and had great food

The staff were amazing and took such good care of us!!

Great customer service, excellent location , delicious breakfast, and very comfortable rooms .

Liked everything…a bit sketchy one side of the building but they can’t control that. One very minor suggestion…more hooks in the bathroom. Otherwise everything was exceptional.

Amazing welcoming staff Great break fast

There was a little mix up when we checked in. I booked a Club Room & when I asked about Lounge access, I was told it wasn’t part of the booking. The gal at the front desk called right after I got to my room to apologize for the mix up & yes we did have access to the Lounge. Everyone was extremely nice & helpful! Longke (working at the front desk) was extremely helpful with information about surrounding areas & things to do at the Waterfront! He also kept us laughing!

Excellent place to stay. Lots of good eating places within 5 minute walk.

Great staff and a nice room and view. Regency Club benefits not always clear as there is no lounge. Housekeeping staff very sweet.

Amazing

Very nice & friendly staff! A place to stay. Tanks to Monalisa & Nadine, Roberto&Roberto - Itay

Staff was very friendly and attentive. The property is well maintained and the patio area is fantastic. We’d love to come back here especially for the breakfast!

The staff and service was incredibly Great. Staff paid attention & carefully listened to guest to insure comfort away from home.

So glad we stayed for 4 night at the Hyatt, it’s right next to Bo Kaap and just a street away from Breë St, the hub of dinning and bar. Our room was well appointed and spacious but what shone is the staff, they are welcoming, attentive and helpful in every way from our bellman to the concierge or restaurant and the host at the Hyatt club…we love them and they certainly made our stay very comfortable and enjoyable.

Stay was lovely

The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.

Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!

Excellent stay

great customer service. Will return

Excellent choice for family at the heart of cape town .

The room was clean, comfy , great view of table mountain and the staff was excellent.

If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate. When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out. I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound. I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party. My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price. My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme. A peculiar mixture of clientele too. For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach. Value rating = medium.

Wonderful stay at a perfect location in the heart of Africa

The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable. Thanks!!!

Really helpful staff

The staff was helpful and made me feel welcomed. The breakfast buffet was great

Great location. Service was amazing

Nadine at check in was an absolute Stella star ! Can’t thank her enough

A hotel totally lack of hospitality. I paid humble amount of money to them but only to be provided with nothing but disappointment.

Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.

Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.

Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool

Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.