Our kids love the swimming pool area!!!

This hotel is super nice, very clean, we all absolutely LOVED the pool and hot tub, the breakfast was good they even had a little machine that made pancakes in under a minute. No charge for parking, we would absolutely stay here again, decent driving distance to the zoo

Good

The location was very convenient, close to shopping and restaurants. Area was busy but hotel is set back from main road and quiet. Staff were friendly, check in was smooth. Room was very clean and comfortable. Pool and hot tub wereperfect after a long day ofdrivi g.

The property is nice. Great pool and jacuzzi. Easy to dine nearby. The room was extremely dusty not on the standard surfaces but on the walls headboards curtains etc. if your allergy prone. Do NOT go here

Wonderfully kept hotel. Safe location . Very clean ! Even the halls were clean ! Staff was very friendly. Quick and easy check in process

Staff was friendly, hotel was clean. Breakfast was good! Only disappointment was that the picture shown upon booking had the living area separate from the sleeping area, and the room did not when we arrived. Just letting people know in case they need it for sleeping area. The beds were comfortable and the AC was pumping great in this summer heat!

Great location

Pool is great option for the kiddos and easy access to much around the city.

The lady at check in was friendly and very welcoming. The young man assisting at the pool was helpful and friendly as well. Lobby, halls, elevator, and pool area seemed extremely clean and inviting.

I simply liked everything!

Courteous personnel

Pool was beautiful and entire stay was very nice

The beds were surprisingly comfortable! The room was clean and modern.

Perfect! Close to shopping and highway

The quietness.

Truly enjoyed our stay, the property was very clean. The staff was very welcoming and friendly as well. The accessibility to the room was nice because of the multiple entrance with the key card so overall a 10 out of 10.

The location was very convenient. The room was clean and comfortable.

Breakfast food was fair. Coffee was terrible. Had lots of noise from room above us. Facility is clean

Very unfriendly and dismissive staff (check-in, housekeeping, breakfast attendant) towards myself and other guests until check-out when the manager was friendlt.

Clean, good amenities

No juice at breakfast bar, expired milk. Had to go else where for breakfast. When checking out the lady said she would email me and provide points for our inconvenience, but received nothing

Cleanliness was exceptional! Did not appreciate the cold shower around 9:30 AM. Breakfast was the major disappointment. Pancake machine was empty at 9AM and no syrup. Rolls were scarce and yogurt was all gone. It was supposed to be available until 9:30. I expected better from a place in this price range. Pool was very nice.

I loved the large pool, great for kids! However not enough seating in pool area. Needs more tables and chairs

The hotel was kid friendly and i love that

Beds are uncomfortable.

The room that was shown on the picture was not the room we were given. We book a one bedroom suit from hotels.com and when we arrived it was a normal queen suit with a pull out couch. There was no kitchen area and not a separate room. We were shown almost a full size fridge and we had a small hotel sized fridge. We brought groceries with us that we lost due to no room in the fridge and also the size of the room was incredibly small with 6 people. The front desk worker said they don’t even have rooms like that at the hotel and the photos are wrong.

No hot water and never said anything about $250 security deposit

The pool was the hit—it was spring break, so we imagine that played into the crowdedness, but our kid didn't care one little bit. The breakfast room was also extremely crowded and understocked. The room itself was comfortable.

Look, I normally love a Holiday Inn Express, and have stayed at many. We chose this property because of the fun pool and the reliability of what we can expect at a Holiday Inn Express. However, this one was very disappointing. The biggest problem (and it’s a big one) is that our room didn’t lock. We figured it out after we’d already stayed a night and left during the day. We came back to the room and the key wasn’t lighting up, so we tried the door and it opened without a key. We did this several times and took a video to show the staff. When we told the front desk, she said she would “look into it” and “send someone up.” We went to sleep that night with our door still not locking. Obviously from the inside we could use the latch, but if we had to leave this option would not work. That’s not just disappointing, it’s unacceptable. I don’t blame the staff. The hotel seemed understaffed, overwhelmed, and undertrained, but still, this was not ok. I plan to escalate the IHG, as really it is their problem that the facility is understaffed and no one knew how to fix this. A few other issues with the property: the pool had VERY limited seating, so we had to sit on towels on the ground, and the breakfast area also had limited seating. The breakfast was also staffed with only one employee and the hotel was very busy, so there were long lines and empty trays. Overall this was by far my worst Holiday Inn Express experience, and we would not go back to nor recommend this location.

Worst checkin EVER. 1. They charge $250 extra each room for a security deposit. 2. We got two rooms but one wasn’t ready. Nope, they didn’t know when it would be ready, nope, they wouldn’t call me to let me know it’s ready, I would just have to keep stopping in to see if it “might be available” and nope, we won’t give you a discount for being late. 3. They require wristbands to get into the pool and since we got two rooms and one wasn’t ready, half of my kids would be able to go in the pool but the other half had to sit in a room and wait until the other room was ready, but no one knows when that would be. NO APOLOGIES, nothing. Then I asked that they just refund my room and let us out of the reservation. They said sure, it’s refunded. BUT! Called later to say they were having trouble refunding it because I had booked through Expedia. I contacted Expedia who said, the hotel is giving me the runaround because it was a pay later reservation so no money went through Expedia, only the hotel and they don’t know why the hotel is acting like they can’t give a refund. When I checked out, the clerk assured me (because I asked twice) that it was already refunded. Save yourself a headache and book a room at staybridge suites!

Very nice :)