The good: Breakfast was OK. The pool areas were great. Gym was good (for a hotel gym). Bed was comfortable, room was clean and pillows were OK. Rooms were cleaned and serviced everyday. The hotel had free parking and every shop/resteraunt you could ever need including the beach is a 5 mintue walk. The Bad: Gym had no air conditioning. WiFi was unreliable. After my third attempt to make a bank transfer I had to go to a nearby cafe and use their WiFi. The Air Conditioner wasn't fantastic, it was good enough to get to sleep but the room was never comfortable. The showers hot water runs hot/cold which makes for a very unhappy shower. The toilets are western, but you can't flush toilet paper down, have to use a nearby bin. The photos of the rooms "conveniently" omit the sign advising the toilet style. The Worst: Each night, around 10pm and lasting to anywhere from 10:30pm to Midnight, the nearby bar starts the live music which for any light to medium sleepers would keep you awake. Our room had ZERO noise insulation. The hotel outright stole from us at the bar. She paid in cash, however the hotel then tried to charge us on checkout for the drinks. They let us go, telling us everything was OK and we wouldn't be charged. A day later we noticed my credit card had being charged for the amount of the drinks. This is straight up, no way to avoid it, stealing and theft by the hotel. I never authorised the credit card transaction.

Great service. Plenty of pools to use. Staff very friendly. Nice rooms with plenty of space Felt very relaxed at the hotel

This was our 4th visit to the waters and god willing we will be going back. We can't fault anything. Its not beach front but only a short walk and with the amount of pool area it no problem. The location is great due to the amout of small restaurants and bars nearby. We always feel a bit guilty for not making use of the hotel dining room in the evenings but we like to eat out in the previously mentioned local places.

Very clean, friendly and quiet.

Beautiful resort-our room was modern & sparkling clean. Loved relaxing on our private balcony and the steps led straight down into the pool, which was great. The included buffet breakfast was delicious. I especially liked the resort’s efforts towards sustainability.

Our room 212 looked out to a wall & a yard where staff collected their supplies for the day. We were only stopping for 1 week, so wasn’t too bothered. Beach was 10 minutes away and no facilities, which was a bit disappointing. Staff were outstanding, friendly and very helpful.

property needs maintenance

A 3 star hotel

Very helpful and friendly staff. We received upgrade to pool access upon check-in. Room is spacious and while designed. It’s better priced and just few steps from beach front resorts that cost quite a bit more.

This was our second stay in this wonderful hotel - and again it was absolutely amazing! The room with direct pool access was wonderful and very clean, the bed is super comfy and guarantees a perfect sleep. Breakfast is also good, for dinner we went outside where many nice restaurants are located. Considering the reasonable price of the room, this hotel is definitely worth a recommendation!

We only staid 2 nights, but we wish we could have been there longer.Friendly service and a great location with pool for everybody. The beach is also nearby.Perfect place for a great holiday :)

We only staid 2 nights, but we wish we could have been there longer. Friendly service and a great location with pool for everybody. The beach is also nearby. Perfect place for a great holiday :)

Pool areas were excellent with plenty of lounges. The breakfast was good and its location is close to shopping and restaurants

A great hotel the staff the location the room all 5 stars

Pros:Staff are great, really friendly and nothing is too much trouble Breakfast is well organised and plenty of choiceLocation - close to the beach and the hotel also offer a shuttle service to a bigger beach which is more comfortableConsRooms are tired and need a lick of paint Usual story of people reserving sun loungers and then going the beach or on a day trip for most of the dayPool area needs a bit of a facelift Ants and mosquitoes in the room (this was sorted once I mentioned itNot all pool access rooms get any sun therefore kind of pointless really.Overall we had a pleasant stay with no real grumbles. Would we return? Mmm I think there are far nicer hotels for a similar price so whilst we would certainly return to Khao Lak I think we wouldn’t be in a hurry to return to the Waters (unless the price was right)

Pros: Staff are great, really friendly and nothing is too much trouble Breakfast is well organised and plenty of choice Location - close to the beach and the hotel also offer a shuttle service to a bigger beach which is more comfortable Cons Rooms are tired and need a lick of paint Usual story of people reserving sun loungers and then going the beach or on a day trip for most of the day Pool area needs a bit of a facelift Ants and mosquitoes in the room (this was sorted once I mentioned it Not all pool access rooms get any sun therefore kind of pointless really. Overall we had a pleasant stay with no real grumbles. Would we return? Mmm I think there are far nicer hotels for a similar price so whilst we would certainly return to Khao Lak I think we wouldn’t be in a hurry to return to the Waters (unless the price was right)

We have stayed here before it's a great hotel with very attentive staff.

We have stayed here before its a great hotel with very attentive staff.

The room was large and spacious, bed was comfy, staff are super friendly and overall a good stay.

The rooms need renovating, but otherwise it was a nice quiet hotel, very good for a vacation

Very relaxing place staff very accommodating, received a up grade so very happy

Late check out was not possible although there were rooms available. This was very disappointing. Staff at bar and Amici restaurant was very nice.

Lovely hotel in a great location, only criticism is it could do with a bit of touching up in places, general decoration needed around the resort and some new sunbeds around the pool as many were broken. Had a pool room which was great but stay away from the Bay rooms as they look out on concrete. Very pleasant stay with excellent service and staff were very helpful.

Very enjoyable indeed, it surprised us on how good this resort is, furthermore it has a great location, I cannot find fault with our stay there.

We had 10 days in a pool access downstairs room the room was a very good size but lacked a comfortable seating area.The breakfast was very good and plentyful we ate in the resaurant a couple of times and it was good and the prices were ok there are plenty of restaurants and bars around at a very good price We were there at the start of the wet season so most of the attractions were closing for the season if its quiet you want it is ideal then.

We had 10 days in a pool access downstairs room the room was a very good size but lacked a comfortable seating area.The breakfast was very good and plentyful we ate in the resaurant a couple of times and it was good and the prices were ok there are plenty of restaurants and bars around at a very good price We were there at the start of the wet season so most of the attractions were closing for the season if its quiet you want it is ideal then.

The pool access room was fantastic. Having lots of pools meant that it never felt crowded when having a swim. Good location to night markets, bars and restaurants. Lovely staff.

I loved the many pools. I was staying in the Bay wing and connectivity was quite poor. I had to keep going to the living room to download e-mails, make bookings. I was his that was the only flaw in what could otherwise have been a perfect expereience.

I loved the many pools.I was staying in the Bay wing and connectivity was quite poor. I had to keep going to the living room to download e-mails, make bookings. I was his that was the only flaw in what could otherwise have been a perfect expereience.

This is one of those resorts where the pictures paint a very different picture than the reality, which was rather grim. It feels very much like a resort from the 80s and pools are set between gravel concrete slabs. My room was a pool access room but actually was not private at all since the room above also has access to the pool entrance right by your terrace, so be prepared for zero privacy on your balcony and the pool in front of it. The room needed paint in various places on the wall and had an old fake leather couch in it. The shower was massive but had a tiny little head that would no longer stay in place and sprayed to the side. Hotel completely overcharged on the taxi from the airport - do not use them. More than double the actual rate! Drinks at the bar were extremely expensive - 400 Baht for a double gin and tonic. The spa was the stuff of nightmares! Looks more like a repurposed hall. Old brown, cracked leather couches and dark dingy rooms. Massage therapist was winging it and was clearly untrained and inexperienced. Prices about 6 times more than outside. Located in the middle of nowhere in an unsavoury area. AVOID.

This is one of those resorts where the pictures paint a very different picture than the reality, which was rather grim. It feels very much like a resort from the 80s and pools are set between gravel concrete slabs.My room was a pool access room but actually was not private at all since the room above also has access to the pool entrance right by your terrace, so be prepared for zero privacy on your balcony and the pool in front of it.The room needed paint in various places on the wall and had an old fake leather couch in it. The shower was massive but had a tiny little head that would no longer stay in place and sprayed to the side.Hotel completely overcharged on the taxi from the airport - do not use them. More than double the actual rate!Drinks at the bar were extremely expensive - 400 Baht for a double gin and tonic.The spa was the stuff of nightmares! Looks more like a repurposed hall. Old brown, cracked leather couches and dark dingy rooms. Massage therapist was winging it and was clearly untrained and inexperienced. Prices about 6 times more than outside.Located in the middle of nowhere in an unsavoury area.AVOID.

I loved the hotel, it was every thing I imagined from the pictures. We stayed in a pool access room, which was amazing. Very clean, fresh and who doesn’t want to walk straight out of their room into your own pool/lounge area. Very quiet place mainly couples enjoying a relaxing time away. Plenty to do around hotel, lots of restaurants, shops and a beach. Would highly recommend and stay again.