Staff are very friendly

Great hotel friendly staff!

I like the location of the hotel and the ambience.

The staff always welcomes you warmly. They provided grest customer service. The rooms are very clean!

Enjoyable stay. Courteous staff. Wonderful breakfast buffet.

Very friendly staff. Awesome location. The hotel restaurant has amazing food, drinks, and the best live music. I can’t wait to stay here again!

Staff was great very friendly

Impressive transportation accommodation from and to the airport with private vans and motor boats. All the staffs are courteous and helpful. Most of all, breakfast is superb.

Excellent service from airport transfer to hotel accommodation. Very polite and courteous staff from reception desk to room services. Hotel has easy access to the beach and the mall.

The entire experience was five stars

We love Mandarin Island Hotel in Boracay. VIP treatment from arrival airport shuttle pick up to the tourism office, to boat ride and shuttle ride to the hotel, and when we reached the hotel, their staff greeted us warmly with fresh face towel & welcoming drinks. We were upgraded to an Executive suite without any extra fees. We were treated like a VIP, from the airport arrival, to our stay, to the check out and back to airport departure. I HIGHLY RECOMMEND this hotel. Shout out to Mrs Po- the humble General manager, Jeff, guest relations officer, to ALL the front desk staff, Room attendants and the restaurant attendants, they're all dedicated, hardworking and very respectful staffs. Keep up the good work and thank you ALL for the EXCELLENT service you provided to us first timers, and we'll make sure to go back to Boracay and stay at Mandarin Island Hotel.

The hotel is on the beach and beautiful room and hotel staff are very friendly.

Friendly and very accommodating staffs. They greet you with a smile every time they see you, and response quickly to services. Room is clean with hair dryer, lotions, razors, soaps, shower hairnets, robes, slippers, umbrellas, bags, electric water heater for coffee and teas provided, 2 bottles of refillable water, mini refrigerator conceals in a cabinet. Excellent breakfast with daily varieties.

This was our 1st time in Boracay. We stayed here for 3 nights. Very welcoming & attentive staff, always willing to provide assistance. Especially GM Ms Lily Po. She even gave us a little history of the property & updates of Boracay. Great service with transportation to/from airport. Great location as well being beachfront. Eventhough, it’s busy outside of resort, it’s quiet inside our room once window/door is closed. Good food selection for breakfast. I will definitely stay here again next time we visit.

Centrally located in Station 2 by the beach, close to shops, restaurants and water activities. Courteous and responsive staff to all our needs. We walked around and checked out other hotels and evening entertainment but ended up right back at the hotel. This is now our go to hotel every time we come to Boracay. We met the GM, Lily, who was very nice and asked us for any feedback on how to improve things. We were honest and told her about the noise from the guests above us on our last night. She was apologetic and said the party was suppose to end at 11pm. That was the only spoiler. Otherwise, everything was great!

Very Good.

Staff are awesome and place is very convenient,food is great

I want to go back and stay there again!

Excellent costumer service

I love this hotel so perfect and peaceful and the chef Len made the best food wow !! Everything was very nice will come back again I do recommend this hotel if you stay in Boracey !

Very good value for money.The evening band being rather loud was the only drawback.

Everyone was extremely welcoming and friendly, all the time! It’s a great location to everything and beach is right there! Breakfast was ok, was pretty much the same daily so did get boring. I would absolutely stay again if the live music ended earlier, maybe 9-930. 11pm is just too late when it’s so loud in the room

This is tge perfect location The only dowside was the live music went on till 11pm

Clean, beautiful rooms, and very friendly staff!

Back aera terrible

Beautiful view of the beach a wonderful helpful staff and great atmosphere with dining and live musicians.

Excellent hotel we enjoy a lot very good food service breakfast my GF so happy this trip for 3 nights and 4 days

Over all the our stay was wonderful. The staff were friendly and accommodating, courteous and friendly and helpful. The only complaint we had - outside the shower floor floods every time we take a shower, the ceiling above the toilet started leaking and the air conditioning keeps turning off.

The staffs was excellent

Nice and very confortable hotel front of beach and the staff very friendly!! I love it

It was good except for the front desk staff service, specially female staffs. They didn't even greet when we arrived there, they chatted, looked at each other, laughed, glared, and felt ridiculed. The first memory of our trip was very unpleasant. Front desk staffs are the face of hotel and very important to give the first impression to travelers. Very disappointed!!!!!! Room was clean, modern and smell was good. Location was perfect!! Breakfast was just ok, nothing special. Actually a little disappointed than I expected. Most staffs were nice except front desk female staffs. (I remember 3 lady who wear glasses were very rude! And she was the only one a little chubby was as well) Ban’s playing every night, and female singer, Kim is very excellent singer. Even the location was good, room was nice, and the band was great… I would NOT go back there ever! and ever! I don’t recommend!!! There are lots of hotels in Boracay. You should be happy and get service what you paid for, specifically on your vacation. Find another hotel!!! Front desk female staffs are HORRIBLE!!!!

Property is working on improving the hotel entrance (kind of non-existent at the moment), but aside from not having a grand entrance, we were greeted with a refreshing drink and hand towels upon arrival so don't worry about this because our overall experience was still great. The hotel staff and managers are very friendly and courteous. Our room was spacious and had comfortable beds. We even got a free comb, toothbrush, lotion and slippers as room amenities for each room guests. The swimming pool was great for a refreshing night swim. Hotel is located at station 2 access to other restaurants and nightlife was easy. I especially loved the direct access to the beach since this is a beachfront hotel. The on-site restaurant (Don Vito) served delicious meals. Food was nicely plated, fairly priced and very tasty. Lastly, the roundtrip transfer from air-sea-hotel was the BEST! I provided our fligjt and guest details to the hotel and they help coordinated private transfer for us. The fees are same as with other transfer companies, except we got VIP service. Once I booked my room via Expedia, the hotel emailed me to inquire if I needed help with transfers. I am so happy I went with their service vs any other !!!! Legit, no hassle, private and VIP.