Hotel is clean but old breakfast buffet is poor , beach doesn’t have a direct access Staff were friendly and nice

Had a one day stay and did not eat anything at the hotel so cannot comment on all facilities. The receptionist was very friendly and helpful. The room was large and felt modern. I particularly liked the large balcony and seating area. In-room service looked good although I never tried it. The hotel got a bit of all-inclusive vibe with fairly loud music at the pool.

Location is good, however the staff need more training. I felt like they are treating me as a one visit client. I would voluntarily come back to hotel unless there is a motivation from the hotel ( offer, good price…etc.)

We had a lovely time. The service was super.

There should be more cleaning efforts. My room window is not cleaned at all finger prints all over it. Other than that everything is perfect. Thank you

Was surprising to find it a very old feeling hotel in its room accommodations. Lacked plugs by the bed, little things like that...Found the wifi a bit "iffy" my 1st room, bed was awkward, phone didn't work, sink leaked. Front desk was gracious enough to change my room and 2nd room still had a non-functional phone but a nicer view and I appreciated they're willingness to move me with no hassle. Still, rooms feel very "old school" and not so much in the cute or quaint way.

It was an amazing stay

Awful, dirty room poop in the toilet from previous guests.

Excellent staff and service. I didn't like the fact that the resort is "dry" (no alcohol) and don't think this was made clear to me enough when booking. Available TV channels were very poor. For a 5 Star Resort, I would have expected much better choice, including much more live sport and movies.

Loved our stay. The staff is friendly and helpful, we had the buffet breakfast and it was great! There are limited dining options on the resort, besides the buffet, so we just ordered take out. My understanding was that there is a private beach but it’s not easily accessible. We didn’t see it when we walked around.

No beach Terrible dinning

Beautiful

Stayed there the 3rd time and each time is better. The room cleaning guys are amazing. Everyone around is amazing. They wont hassel you for tips or anything. Always smile. Always eager to help. Abs love the way the staff makes everyone welcome. Got a good upgrade. So that was good. Food was ok. Wont rate it the best but the rest of the hotel is just amazing

Hotel rooms were good with nice balconies, TV should allow for connecting external inputs easily. We booked the hotel for availability of indoor pool since outdoor water is cold now, however children were not allowed in indoor pools and no mention of this online at booking. Published times for Gym, Pirates Club etc are not right they open later and close earlier. Room Service was extremely unprofessional calling us 3 times to correct their offers and then advising lack of availability after 30min. Hotel does not check the requests made at booking, totally unaware. Check-in is slow but they did give us an upgrade for one room with a little extra space. Beach is a shuttle ride or 5-10min walk outside the hotel. Generally, nice rooms and combination of facilities but lack of management attention to details and quality of services.

I like almost every thinks except the Gym

So good, but expensive

AC is not cooling, reception have 60%

Lack of variety in breakfast Smelly toilet We were told banana finished They shouldn't say this.

I do recommend to hire more friendly staff for the reception indeed with at least smiley faces

Very good experience, A guy named Ismail was amazing during breakfast and dinner.

I’m honestly disappointed with this stay. I had high hopes but feel as if I were deliberately misled. When I arrived to check in, it was so busy. I parked myself as there was no valet service. Parking in the garage was a nightmare. When I arrive at the lobby, I’m helped quickly to get checked in. I’m offered an “upgrade” to a class of room underneath the one I paid for. Eventually the guy found me a room with a balcony. The room was spacious with a separate living area and bedroom. However, the AC in the bedroom didn’t work. I called the maintenance and he came to fix it. When he fixed the bedroom one, the living room AC stopped working. It was registering more than 24C even though it was set on 20C. The man was condescending, telling me it’s working and it just needs time. The air would change to cool eventually. They left. Next I went to put my belongings in the safe to find it not working either. By now, I’m frustrated. I’m tired from traveling to this hotel and things not working as they should. I go to the front desk and ask for a different room. A different man comes to help and tells me that there are no rooms. That I’m American and love the heat. So the AC not working shouldn’t be a big deal. He tells me he doesn’t have any room available. When I ask for a refund, he magically finds another room in my category. Why make me argue? Now let’s talk the beach. It claims it’s beachfront. In fact, the beach is really across a 6 lane road behind a fence.

Check in staff were non professional and non courteous . Our one bedroom suite sofa bed was in very bad condition and hotel amenities are lacking with external pool having cold water and no sandy beach breakfast is reasonable but dinner buffet was very ordinary

Check in staff were non professional and non courteous . Our one bedroom suite sofa bed was in very bad condition and hotel amenities are lacking with external pool having cold water and no sandy beach breakfast is reasonable but dinner buffet was very ordinary

The whole experience was not good for a 5* hotel ,Tv was not working took 5 calls and going to reception to sort out an easy thing as a broken HDMI cable, because the cable was broken we also had no internet for hours.No lock on the door for the balcony, with two young children this was a big problem trying to keep an eye on the kids.The hot water became cold then hot then cold.The rooms were very dark not enough lighting. The transport to the beach was very slow and had to wait a long time for the buggy to arrive. The food a turtle beach, well the oven broke so half the order had to come from the hotel, so the food was cold and over cooked the burger rolls were like concrete.I have stayed at a few hotels at RAK, this is by far the worst, and would never go back, a total waste of money

The whole experience was not good for a 5* hotel , Tv was not working took 5 calls and going to reception to sort out an easy thing as a broken HDMI cable, because the cable was broken we also had no internet for hours. No lock on the door for the balcony, with two young children this was a big problem trying to keep an eye on the kids. The hot water became cold then hot then cold. The rooms were very dark not enough lighting. The transport to the beach was very slow and had to wait a long time for the buggy to arrive. The food a turtle beach, well the oven broke so half the order had to come from the hotel, so the food was cold and over cooked the burger rolls were like concrete. I have stayed at a few hotels at RAK, this is by far the worst, and would never go back, a total waste of money

Amazing stay with little disappointments at lack of shower and changing facilities at swimming pool area

The stay was relaxing..and we enjoyed the stay.The location, view and overall facilities were excellent..Downside...1. We booked 2 rooms as a family together but upon check-in the rooms were on 2 different floors!! Only one room was upgraded as compensation.2. The room infrastructure is appalling... door latches were broken, wardrobe door never shut, balcony chairs has bird poop.3. The wash room looked rundown, there was no dental hygiene stuff available.4. Mini bar was empty.5. Buffet Dinner served at the restaurant was not at all value for money.

The stay was relaxing..and we enjoyed the stay. The location, view and overall facilities were excellent.. Downside... 1. We booked 2 rooms as a family together but upon check-in the rooms were on 2 different floors!! Only one room was upgraded as compensation. 2. The room infrastructure is appalling... door latches were broken, wardrobe door never shut, balcony chairs has bird poop. 3. The wash room looked rundown, there was no dental hygiene stuff available. 4. Mini bar was empty. 5. Buffet Dinner served at the restaurant was not at all value for money.

Amazing experience. Great service

Amazing experience. Great service

Good Location, Good staff received well. Mattress are a bit hard, Lighting in the Rooms are bit low not as shown in the photos of hotel which were very bright. House keeping staff Hafeez is very supportive and followup's very well. Overall its a Good stay.

Good Location, Good staff received well. Mattress are a bit hard, Lighting in the Rooms are bit low not as shown in the photos of hotel which were very bright. House keeping staff Hafeez is very supportive and followup's very well. Overall its a Good stay.