Very basic hotel in need of renovation and change of staff as half of them were unprofessional. Only good thing is location of the hotel and the size of the rooms. Other than that better to try a different one.

Very good location, Clean and quiet Room, Great check-in!

We enjoyed our stay at this Hotel. Checkin on a Saturday around 3 was a little congested but that is to be expected. We were able to check our luggage at 1:00 and go take a walk around Time Square and have lunch. The room was small but was perfect us. Plenty of storage and view of the One Time Square was nice although it is been reconstructed at this time. Still fun to look out at the ball every night. There was a little issue with hot water but we learned to let it run a few minutes and it would come on. Apparently it takes awhile to get hot water up to the the 29th floor. Housekeeping came daily and made up the room. Fresh supply of towels and coffee supplies were left also. We had $10 a day each to use in the store, We just took what we wanted daily, no one really took notice of what we took. Coffee all day in the lobby was nice. They do serve breakfast but we wanted to try other options in the city. The proximity to Bryant Park,Time Square and the Subway are Phenomenal. We enjoyed getting food and just sitting in the park and watching the world go by. I highly recommend this hotel and would stay again.

Everything was as expected

Great Location Good Service

First they cloud not find our reservation, when they finally found it they gave us an upgrade that wasn't one. The manger and the reception desk stuff spoke Spanish with each other while we where standing in front of them - very unprofessional and rude. To top it of stuff in our room wend missing...

The only criticism: the bar closed at 11pm on Saturday night. We came back from a show looking forward to a drink—closed. Seemed unusual

Great hotel. Great staff. Excellent location. Hotel is between Times Square and Bryant Park/NYC Library/5th Ave. The hotel offered a bunch of amenities, but we really didn't have a chance to utilize them. The only complaint we would have are a couple of fire alarms that happened during our stay and the beds are a little too stiff for my liking. I would recommend for the location, and cleanliness. Would stay again.

There was construction all day until about 5. The noise was unbearable. They should have warned us about the construction/noise in advance.

Stayed in Time’s Square as a base for a 3-day trip. The room was on the 35th floor. Noise from an upstairs mechanical room was constant—not deafening, but irritating and clanging most of the night. The window was broken and would not lock; during the rain and wind, it blew open 2-3 times—fortunately it wasn’t winter. I spoke with the desk, and they were polite but ineffective. Will avoid this one in the future.

The location was great. The room was dirty and furniture is heavily worn. Shower leaked water all over the bathroom and extra towels needed to be requested to accommodate. The bedding was dirty. We bought pillow cases and sheets to use. Not the quality I expect from Hilton.

Great location! Comfy and clean room. Restaurant in hotel had great steak! Staff was friendly.

Excellent location and nice cozy hotel. Excellent drinks.

Enjoed our stay! Staff very helpful and friendly. Location was perfect!

Poop on toliet seat as we checked in, wasnt really a partal view of times square just a random verizon billboard ad

The room was nice and clean but very small compared to a normal size hotel room

I recommend this hotel very nice staff and very clean and especially the receptionist Ibeth,very nice and sweet lady this place is very close for everything is in the heart the time square

It was a great service and location

No one told us ahead of time that there was construction in the building. It sounded like they were hammering pipes in our room's bathroom from 8 a.m. until we checked out at 11:30. Staff at front desk said we should have received an email. Never received an email. There was a sign at the front desk that also was never pointed out to me upon check in. Very disappointed.

The jackhammering too noisy. Terrible The bed frames were too big for the room. You kept banging your legs and getting bruised.

Nice Hotel to stay at walking distance from Times Square.

Some repairs looked like the were due in the room. Check in/out staff was wonderul, door security was so nice. No one explained that you need to use ur room key for the elevators, that would have been very helpful as we couldn't understand why it was not working correctly. There was do not clean room. The cleaning staff tossed our drinks away that we had not finished. We both our favorite water which is not cheap, came back from being for the day to find them gone.

My review would have been better if the room service was good. The issues are: 1. the water from bathroom comes to the main bedroom area everytime after taking shower. 2. The room service staff forgets to take out our waste from previous night's dinner take out. 3. There was never some stir bar to use when making tea/coffee. Hope they would take care of these issues.

Room size was ok and bathroom was good. There is a problem with the hot water in the hotel, need to keep the water running for upto 5 mins for hot water to start coming out. Few hiccups on the service but for the price it does the job and location somewhat convenient

Very polite and helpful

During my entire stay the air conditioning system was making loud noises all night. I moved to another room on day two and that room had the same issue. It was impossible to sleep. Many customers complained about the noise problem, but it was not resolved in the one week that I was at the hotel. It was horrible!

My sheets had stains on them when I arrived. There was a leftover box of Trojan condoms in my closet. There was hair on the sink and in the blankets. Every single towel in my room had stains on them. The shower took 10 minutes to even just get luke warm. Really really low budget hotel. I felt dirty sleeping there.

The staff was welcoming. Everyone was very friendly. I would recommend this hotel to friends and family.

Nice stay -- a little clunky at check-in -- but the manager got it straightened out quickly. Would stay again.

Very nice hotel , friendly people . I will be back for sure

Great

Great hotel to stay in New York. Staff was great, and room was clean. Walking distance to time square and restaurants.