Excellent stay, very close to Taj, staff is all out to make your stay memorable

Excellent place, value for money

Very beautiful and very comfortable place to stay with family and friends.

fairly good , very good stuff helpful Only in the front desk he refuses to take 100 usd bill du to mark, this kind the conversation make you not to go back maybe better training.

Bad

This has been the best experience for myself and my friends. The staff are the best in the world. Friendly and attentive from start to finish. Akash at the front desk has been more than exceptional. We will not only remember the Taj Mahal but the hospitality from the staff at the double tree, Namaste

It’s a big hotel that had a lot of events on during our stay. Very busy at breakfast- on our last morning we had to sit in a cold bar as restaurant was full. Rooms comfortable enough but rest of hotel freezing cold during our January stay - most guests are dinner in coats and hats! Check out delayed by errors in the bill.

Nice hotel with nice facilities but the worst buffet dinner I had in a month of staying in India. Limited options. Very average. Otherwise nice room and comfortable stay.

All you need and all the assistance you need in one place..

Check in with Esha was excellent. She is truly a top notch professional. Abhishek at the breakfast buffet works at warp speed. Lobby is nicely done. Rooms are very comfortable and washrooms are excellent. Water temperature and pressure in the shower is excellent. We did see one or two small cockroaches. Also, there hotel lobby and the floor hallways could have better ventilation. Curtains could be better as well. Gym was great. In room dining service was good. Breakfast buffet is good - but not great.

The Double Tree Hilton Agra provides all of the features one would normally associate with this brand. Akanksha at front of house arrange two tours and we had a first rate guide for both of them. Vishnu’s warm greeting each time we entered made it feel like coming into a warm and friendly home. Very happy to have chosen this for our first night in India.

The night we checked into the room there were dishes on the hallway and the next day they were still there. The front look beautiful and clean but once you left that area is a different story.

Very comfortable stay. Good location to find restaurants and street foods. Several minutes to the Taj mahal and Agra Fort.

This is a nice hotel with somewhat old decoration in the room. It was clean, except for the carpets in the corridors, which looked old and dirty. It has a nice pool and a nice view at Taj Mahal (from far away though). I had mixed experience at the hotel restaurant. In the evening, the Indian food was excellent. However in the morning, after lengthy waiting (40 mins) I got uncooked tandori dishes: paneer still full of water inside and chicken tikka with pink uncooked meet inside. Indian beer was not available this evening, and I could not order Margarita because the hotel run out of tequila. Three small beers and two Indian side dishes in the evening were 50 USD. One whisky sour and two Indian side dishes were 35 USD in the morning. The hotel booking without food was 68 USD. I believe that a restaurant that charges so high should be of really good quality. I was disappointed.

Excellent service!

Does not deserve 5 star rating in any capacity. First got a room with a broken air conditioner. Then a room with a broken exhaust. Then the water kettle was broken. The room is quite dirty. Then ordered a cup of tea and toast. It was 500 rupees and was delivered without a knife. When asked for knife it wasn’t delivered for 20 mins by which time both tea and toast were ice cold. Zero apologies, and nothing was done to make it right. Just appalled by the service and the attitude of the staff. Would not recommend to anyone.

There were kokroch in the room

It's a nice place and we had a good time. The reception staff (Esha) was good, Atul wait staff at the breakfast place took note of our needs and provided a good service. Overall it was a good time spent...

Very nice place to stay if visiting Taj Mahal. Dining options are excellent. Staff is very helpful and polite.

The management staff, especially the front desk assistant manager Amit, were awful. They were unaccommodating, rude, arrogant, unhelpful, and misogynistic. The rooms were just okay - shower didn’t drain, you can’t actually watch anything on the TV, etc.. The breakfast buffet was decent and the staff there were good. Overall, it was so shocking to be treated so poorly that I will never stay in a Hilton ever again.

Dirty old towels and comforters. Missing basic toiletries. Staff was rude.

Really nice and clean upscale hotel in Agra.

Dirty towels, missing toiletries, dirty comforters

Over all its OK but rooms are small and not much options to choose online.

I recently had the pleasure of staying at DoubleTree by Hilton Agra, and it was a truly memorable experience. The luxurious accommodations and exceptional service made my stay nothing short of perfect. The hotel is conveniently located just two kilometres from the Taj Mahal, which can be seen from the hotel at a distance. However, what made our stay stand out was the attentive and courteous staff, who went above and beyond to make us feel comfortable. From the moment we arrived at the gate to our check-out, every touchpoint was well-rounded, from the front office to the food and beverage and engineering departments. We especially enjoyed the dinner and breakfast buffet, which offered a variety of delicious cuisine. The staff was wonderful, and the hotel was well-maintained. Both check-in and check-out were professionally handled. I must credit the management for creating such a professional work culture that gives the staff autonomy to make the necessary decisions to make guests comfortable. Overall, I highly recommend DoubleTree by Hilton Agra for anyone looking for a luxurious and unforgettable hotel experience.

My experience at this hotel was horrible. A tupperware company paid them to use one of their halls for a venue and this group blasted noise so loud all night. When I approached the front desk, the lady lied that they had no other rooms available to transfer away from the noise. After going back up to the room and again hearing the super loud noise and base, I went down again to complain. This is where I asked for management. They said they'll move rooms and to call 0 when I'm packed. I said I've tried calling 0 many times before already tonight and that no one was answering. They said that should now be fixed. Huge red flag. THEY WERE IGNORING THEIR GUESTS because of the loud music that was coming from the venue. I will never go to this hotel again. For the management reading this review, here is a pro tip: don't be in the venue business and also hotel business where you serve guests rooms for people wanting to you know, like sleep at night.

Beautiful property , amazing staff , delicious food . Overall great service

Gorgeous Staff very friendly and welcoming

One of the most beautiful places we have had an opportunity to stay at. As you walk in, they have the scent just perfectly tuned for a fresh feel. The music and ambience pulls you in and makes you want to stay here every night. As beautiful as this Hotel is, it is equally astounding with the hospitality of the staff. Not a single person acted snobbish and instead were as humble as those welcoming guests into their own home. There were many who I wish I can name for their excellence in customer service and simple human kindness, but unfortunately I only can recall one name who is Preetam S. She was wonderful in every possible way to our family. An incredible person who is beautiful on the outside and in with generosity I wish all people had. We thank her, all the wonderful staff, and this beautiful Hotel for a wonderful stay. By the way, for all visitors, this place is located a really close distance for a visit to the Taj Mahal. Absolutely recommended!

Good room, dining facilities and pool. The view from room was good as we could see the pool. The staff was very helpful and polite

Great hotel and Great service. Very happy

Nice Clean place not too far from the Taj