Great service! Beautiful location! Quiet!

It was wonderful!

Loves the property and especially the staff. Valet group was amazing, great location. We were in the annex across the street and took advantage of the main hotel's offerings. They upgraded us to a massive two room room and only complaint was that the locks for the balcony needed to be secured by maintenance (which they did) , the towels were noticeably old and one of the couches near tv was stained, worn and old but net net rally likes hotel

pleasantly surprised it was very good.

Hotel was clean and nice but we woken up at 7:00 am to loud banging and sounds of circular saw going full force and it took 20 minutes to find someone to stop the construction from the floor above After complaining all they did was comp my valet fee for one day

It was great stay, service was great. The only thing I would double check is location of the room. Out was in the West building, and I would prefer East one as it’s on the beach

Great property and beach setup. Had a great stay

Beautiful place and during spring break, no rowdy college kids.....awesome.

I rarely write reviews, but I am sharing since I had such a hard time booking hotels for my trip to South Florida. Every hotel had so many 1 star reviews. I can assure you, GBH Surfside West was a great experience. Really beautiful and well maintained. European elegance. I actually liked our pool area more than the main hotel because there were fewer people. 1 heated pool, 1 unheated, 2 hot tubs each at ours and the main hotel. Very convenient to be able to walk to restaurants, cafes, ice cream parlors, and even the shops at Bal Harbour that has some very high end retail and restaurants. The beach has a walking trail and bike trail which were very nice. Gym was a pretty good size which was nice. I got the sense that a lot of the clientele is very wealthy foreigners, but typical upper middle class Americans were the other main contingent. I was granted late check out of 1pm which was appreciated. Very relaxing and good experience.

None beach and lobby

Very good

Had an amazing experience! Staff is super nice!

No front desk I was in the side area of the hotel not even a real lobby

Liked the location.

Two bedroom room was very comfortable and convenient for a family of 4

It’s in a great area. No need to rent a car. It’s very walkable. The only issue we had was checkin. The check in time was 4 pm. We arrived at 5 pm. The room was not ready until 645. The young children with us were not happy.

Great experience home away from home

Our room had some sort of boiler closet that rumbled and vibrated noisily all night on both nights of our stay. When we went down in the morning to notify about it, we waited by the desk for quite some time, however no staff personal were there. We also tried calling to the front desk multiple times with no response. It was disappointing.

Really great rooms and service. Fabulous location. Only issues are impossible to get beach chairs and cost if valet parking.

The lobby was confusing upon arrival. I wish they explained all the amenities and a restaurant/bar was across the street

The rooms are very spacious. The location is amazing. The service and the facilities are very good

Beautiful hotel. Beautiful backyard pool area. Roof is stunning! Great place to swim, relax in quieter area! Location is also great. One block away form all the eaterys.

Loved it

I paid for 2 double beds but received one bed while paying more for the room I requested, very disappointed had to pay extra to the hotel, disappointed!!!

I have had ants crawling around the min fridge in our room and the hotel couldn’t even relocate me to a clean room

The vallet service was amazing.

Great property for a family vacation!

Beautiful clean hotel good customer services affordable. Convince. Food was delicious. Clean hotel

Maria Lucaci 1/5 just now on Google I would definitely not recommend this hotel, horrible customer service I was not able to get in touch with the manager for two days ! Our door would not close for 2 days,amenities are horrible ,dirty, grimy.The pool area is disgusting. My daughter could’ve got electrocuted if my husband didn’t hold her back from jumping into the pool !!They had electric wires in the pool ( see pictures)That’s a safety factor that could’ve been fatal !! The lounge chairs are filthy! I sat on one it was broken I sunk in the sand I really could’ve hurt myself! The bottom of the pool is cracked you can cut yourself ! We had no access to beach towels at 10 am for 2 hours we had to finally find the cleaning lady and get some towels! They pour bleach shock and chemicals in the pool while people are using the pool, which is definitely not safe! That should be done first thing in the morning or late at night! This hotel is falling apart. I’ve been coming for many years, but I will never step foot inside again !!! They lost my business! Grand beach hotel needs new management this is unacceptable!! Safety should be your 1st priority clearly it’s not

Very nice

Very nice and clean, close to everything

My favorite hotel, always an amazing experience!