Outstanding hotel, excellent service. Perfect place to stay with plenty of restaurants and close enough to everything, whether taking a tour somewhere or just for a stroll around the city. Couldn’t ask for more. Certainly a 5 star stay.

Great convenient location, right by the water, great staff, I had an issue with checking in and they went out of their way to fix it. The breakfast was also nice and fresh with great variety. I would recommend staying here!

I liked everything about this hotel. Thank you to all the staff for the outstanding service and for making us feel like if we were at home. Also, the food was incredible and the location perfect. I will definitely recommend this beautiful hotel.

Great hotel with amazing service. Friendly and professional. Rooms was nice with very good AC. Bed was comfortable and pillows were great. Excellent restaurant on main floor. Breakfast was good. Good location. Strongly recommend.

Great location, great service, and such a nice hotel! Thoroughly enjoyed our stay!

Excellent staff and accommodation.

Small deluxe , Super location , great food too for dinner and breakfast. Friendly staff

It was our first time staying at Pousada. The check-in process was very easy and the staff were very welcoming and friendly. Our room was very comfortable and clean, and the staff gave us a nice turn down service every evening. We will definitely stay here again!

Safety,great staff, excellent location.

We loved our time at Pousada de Lisboa and didn’t want to leave. The ambience was classy and luxurious, the front desk was very responsive and helped with nightly reservations and storing luggage, the spa area was lovely. But our favorite part of our stay was the continental breakfasts. They were truly our favorite meals of the trip. Thank you for an amazing few days!

Great location, easy to walk everywhere. Lisbon has very steeps streets, the hotel is located in a flat area where is easy to walk back after a long and tiring day. Breakfast was excellent and the staff very friendly and attentive. I recommend it.

I booked this hotel at the end of a longer trip, moving from another (far superior) Pestana group hotel, just around the corner from this one. We were supposedly ‘upgraded’ to a ‘duplex suite’. This was basically an attic room, with a tiny window. The bathroom was on the ground floor and then a winding stairs led up to the bedroom. The entire floor looks tired and worn. In our room, our bathroom floor was filthy. Honestly, I should have complained there and then but I decided to stay put, against my better judgement. However, rhe room was impossible to sleep in as the air conditioning either did not work at all or required some masters level degree to operate. I found out at near midnight so it was too late to do anything about it. It totally ruined our last day in Lisbon. I would highly recommend staying somewhere else. This is NOT a 5 star hotel.

Couldn’t have wished for a better place to stay in Lisbon. The hotel itself was beautiful, clean, and perfectly located next to the main square. The breakfast buffet had an excellent choice of food and drink, and the service was excellent. If we come back to Lisbon, we will definitely stay here again!

Wonderful staff.. great breakfast.. excellent location. Roooms pretty spacious. We loved it.

Great location

We truly enjoyed the hotel. The breakfast was the highlight! Very friendly staff, we would definitely go back!

The hotel attendant was terrific. The staircase going to the second floor was terrifying. Not much light and dark purple rung on the steps.

I cannot say enough positive things about this property. Before I even got in the door - Claudio came out to greet me and grab my luggage. It was an absolutely positive experience and set the tone for an amazing trip. There are very few countries I say I would go back to visit but Portugal is one of them and I will definitely stay at this hotel again.

Good quality of hotel. At the standard of a 5 stars hotel.

Vey attentive, friendly and helpful customer service. We couldn't have picked a better spot!

Perfect!

Unbelievable location! Main sq of Lisbon. Great for city travel options all easily walkable and flat! Hotel says5* and small luxury hotel, and it certainly is! Staff incredibly helpful, knowledgeable efficient and friendly. In Lisbon the quality hotel of choice.

Really nice hotel? Location is smack in the city. Located right by the Commercial Square, Praça do Comércio. The staff at the hotel was very supportive and accommodating. Breakfast is standard included, at no extra fee. So don’t book it as an extra on any of the platforms. Rooms are spacious and well decorated. Note! The bathrooms are glass and visible from the bedroom. Not nice when sharing a room with friends. But there is a curtain to close it off. Overall great hotel.

Everything is excellent! The place is so nice and clean! Customer service is superb!! Highly recommend!!

This hotel was extremely comfortable and the food was delicious. It was very easy to check in and they went out of their way to arrange a private tour service for us for the day. The location is perfect for exploring the city on foot and easy access to taxis and tuktuks for touring. Plus everyone speaks good English! Total plus!

Terrible hotel. Safe did not work and the light were flickering ask the time.

Wonderful hotel. Perfect location. Helpful and friendly staff.

Best service ever!

Lovely, well maintained with good character

we've had many travels. we got to the hotel early at 12.15 check in was at 3.00 we got our room at 2.58 other guests were arriving and getting their room. Can only assume they wanted to give us a specific room which ended up being a long walk from the elevators tucked away on the 4th floor. first time ever that's happened in our travels must say the staff were very friendly and the location ideal.Very clean and good service would recommend it based on those facts but still wonder why they made us wait till 3.00 to get our room

Beautiful, comfortable, delicious breakfast.

Great location, beautiful historic hotel with very helpful staff.