I booked a junior suite Very nice ,housekeeping faultless despite being near a main road had a great nights sleep lovely terrace with swing very enjoyable Would definitely book again great location But would recommend booking with anyone except EXPEDIA as they missold it to me Nothing to do with Zense at all

I booked a junior suite Very nice ,housekeeping faultless despite being near a main road had a great nights sleep lovely terrace with swing very enjoyableWould definitely book again great location But would recommend booking with anyone except EXPEDIA as they missold it to me Nothing to do with Zense at all

The room and the amenities which I saw while booking wasn't the same which I got. It's feeling like my money is wasted.

Room refrigerator was not cooling.

Room refrigerator was not cooling.

I booked to be close to the pheonix park it was know were near

Not worth the price.... Ameneties described on the website were not available there like pool was very small and was told to be under maintenance. You should conpensate us for the same as swimming pool was a major decisive factor in choosing this hotel...

The hotel is a stones throw away from the beach and is value for money. Dont expect too much, the rooms are basic, yet comfortable. The breakfast included is more than enough - two people could eat it!

The hotel is a stone's throw away from the beach and is value for money. Don't expect too much, the rooms are basic, yet comfortable. The breakfast included is more than enough - two people could eat it!

This hotel made our experience to India! All the staff were so friendly and always smiled and said hello when you walked by. The food and drinks in the restaurant were amazing. We had a lovely driver called Dave who always made us laugh and was great to be around, so thank you to Dave for showing us India, it was truly an amazing experience that I will never forget and I HAVE TO COME BACK!

This hotel made our experience to India! All the staff were so friendly and always smiled and said hello when you walked by. The food and drinks in the restaurant were amazing. We had a lovely driver called Dave who always made us laugh and was great to be around, so thank you to Dave for showing us India, it was truly an amazing experience that I will never forget and I HAVE TO COME BACK!

rooms cleaned every time you asked. The room boys were very helpful .Excellent customer care skills from all the room boys that that worked whilst we stayed 202. on arrival 2am reception couldn't be bothered we paid extra to get in our room when we got to our twin room it was not ready work had been done in there with grout from tiles all over the place in bathroom it was dirty dusty I refused to sleep in there the male receptionist was not happy he gave us another room muttering under his breath..201 a double I didn't want to sleep in same bed with my friend who has C.O.P.D. breathing difficulties I told receptionist that. his reply in rude manner that is only room. he got a young boy to carry cases to lift boy was busy playing on phone and was upset that he couldn't carry on with phone. I was not a happy I was tired after travelling and awoke to someone banging on door saying we have to vacate this room as it was booked for another person. had to go back into 202 which was now clean but a lot of grout dried on tiles covering bathroom. was not happy how this problem was dealt with after traveling all through the night before to be put through this bad experience from reception who later informed me was the night reception manager. this person was rude not helpful at all I felt that we were just in the way. I would like an explanation to why and how its appropriate to be treated this way. thank you Marie 13/03/18. 27/03/18 Room 202

rooms cleaned every time you asked. The room boys were very helpful .Excellent customer care skills from all the room boys that that worked whilst we stayed 202. on arrival 2am reception couldnt be bothered we paid extra to get in our room when we got to our twin room it was not ready work had been done in there with grout from tiles all over the place in bathroom it was dirty dusty I refused to sleep in there the male receptionist was not happy he gave us another room muttering under his breath..201 a double I didnt want to sleep in same bed with my friend who has C.O.P.D. breathing difficulties I told receptionist that. his reply in rude manner that is only room. he got a young boy to carry cases to lift boy was busy playing on phone and was upset that he couldnt carry on with phone. I was not a happy I was tired after travelling and awoke to someone banging on door saying we have to vacate this room as it was booked for another person. had to go back into 202 which was now clean but a lot of grout dried on tiles covering bathroom. was not happy how this problem was dealt with after traveling all through the night before to be put through this bad experience from reception who later informed me was the night reception manager. this person was rude not helpful at all I felt that we were just in the way. I would like an explanation to why and how its appropriate to be treated this way. thank you Marie 13/03/18. 27/03/18 Room 202

rooms cleaned every time you asked. The room boys were very helpful .Excellent customer care skills from all the room boys that that worked whilst we stayed 202. on arrival 2am reception couldnt be bothered we paid extra to get in our room when we got to our twin room it was not ready work had been done in there with grout from tiles all over the place in bathroom it was dirty dusty I refused to sleep in there the male receptionist was not happy he gave us another room muttering under his breath..201 a double I didnt want to sleep in same bed with my friend who has C.O.P.D. breathing difficulties I told receptionist that. his reply in rude manner that is only room. he got a young boy to carry cases to lift boy was busy playing on phone and was upset that he couldnt carry on with phone. I was not a happy I was tired after travelling and awoke to someone banging on door saying we have to vacate this room as it was booked for another person. had to go back into 202 which was now clean but a lot of grout dried on tiles covering bathroom. was not happy how this problem was dealt with after traveling all through the night before to be put through this bad experience from reception who later informed me was the night reception manager. this person was rude not helpful at all I felt that we were just in the way. I would like an explanation to why and how its appropriate to be treated this way. thank you Marie 13/03/18. 27/03/18 Room 202

rooms too small - photos on website not a true reflection

We pre advised the hotel of our arrival time for 02:30am, which we had emails back saying not a problem. We also asked the hotel if they could help us with transportation due to a taxi strike in GOA and especially candolim. to which we got a sorry!! NO msg back. The room was large but, dark, not enough light, the room card holder that supplies electric to the room hummed very loud which we reported to reception a couple of times over the course of our stay(2wks) and was eventually bypassed. The fridge in the room didn't cool enough for our drinks to be cold for the next day. The restaurant (south) that provided breakfast DOESN'T OPEN till 08:00am not 07;30am as advertised on the back of the room door as we found out on our second day staying at the hotel to our disappointment when we was going out early on a trip. The waiters was a bit abrupt when i asked for 2 eggs on toast and they struggled to understand english very well neither. So we ate breakfast (full english) around the corner every day in a very nice restaurant. The bathroom was large and bright with plenty of hot water. Daily House keeping is only available on request by swing ticket on your door. toilet paper needs to be asked for as well. The pool on the second floor is not bad to cool you down on a hot day, the pool bar as adverse is not used. plenty of sun lounges & chairs. There is also a pool table. There is a safe in the bottom of the wardrobe and not very much cupboard or drawer space.

We pre advised the hotel of our arrival time for 02:30am, which we had emails back saying not a problem. We also asked the hotel if they could help us with transportation due to a taxi strike in GOA and especially candolim. to which we got a sorry!! NO msg back.The room was large but, dark, not enough light, the room card holder that supplies electric to the room hummed very loud which we reported to reception a couple of times over the course of our stay(2wks) and was eventually bypassed. The fridge in the room didn't cool enough for our drinks to be cold for the next day. The restaurant (south) that provided breakfast DOESN'T OPEN till 08:00am not 07;30am as advertised on the back of the room door as we found out on our second day staying at the hotel to our disappointment when we was going out early on a trip. The waiters was a bit abrupt when i asked for 2 eggs on toast and they struggled to understand english very well neither. So we ate breakfast (full english) around the corner every day in a very nice restaurant.The bathroom was large and bright with plenty of hot water. Daily House keeping is only available on request by swing ticket on your door. toilet paper needs to be asked for as well.The pool on the second floor is not bad to cool you down on a hot day, the pool bar as adverse is not used. plenty of sun lounges & chairs. There is also a pool table. There is a safe in the bottom of the wardrobe and not very much cupboard or drawer space.

The hotel is modern..... only built 2 years ago. We arrived in the early hours and were shown to our rooms. The rooms are modern and nicely decorated. There was a welcome drink for the guests. My husband and I were staying at the front of the hotel and this could very noisy with the beeping of horns and on some nights the barking of dogs. However, this is not the hotels fault. We had 3 rooms altogether as we were a party of four. One of the party complained of a damp smell in his room and also the same smell was in the lift. We did not have any damp smell in our room. A few lessons in being able to clean up after people have been out on the terrace would not go amiss .... the tables by the plunge pool never got a clean in the two weeks we stayed ... I have stayed many times in Goa and staff always ensure the tables, chairs etc are cleaned daily. All in all I would stay at this hotel again, but request a room nearer to the back.

Enjoyed the location,

Lovely

First stay at this hotel. I'd stay there again. On the main road, it's five min's from Candolim in a taxi or tut-tut. The buses stop outside going to all the locations in the area. It's located about 5 min's walk from the football pitch/market Candolim. It's about 15mins brisk walk to 'Newtons' supermarket in Candolim. We had an executive room which although quite small it suited our needs. There is a balcony area with a small pool which is really more a splash/cool down pool than a swimming pool. There are nice chairs and lounge chairs to read/sunbathe. There is also a pool table. This area was hardly used in the two weeks we were there. It was nice to come back from the beach and chill on the balcony. The hotel is behind 'Southi' restaurant which serves very nice food and was busy in the evenings. Breakfasts were good and the staff were very good although make sure you make it clear how you require your food re spicey or not. I didn't know what all the descriptions on the menu meant and although we asked for mildly spiced the two dishes we got were very hot by UK standards. The banana/strawberry daiquiri's were excellent. I'd stay here again.

Good location, nice bathroom, small bedroom, staff within the hotel were nice however the security staff when negotiating the price of a bike became rude and annoying. Kept going back and forth with the price. There was a very friendly member of staff, he was hosting the restaurant also, we don't remember his name but he wore a black shirt and trousers. He always greeted us with a smile.

Nice clean rooms great food, pool area limited and located on very very busy road

hotel was good in terms of comfort. But staff is not customer oriented. They are not at all cooperative. Parking is not available. I found restaurant staff rude and they were serving like they doing this service free of cost.Hotel can improve on their service and behavior of staff.

Check in was smooth and fuss free. Unfortunately they did not take all the documentation at the same time and we were called the next day to go to their office - Form C. Housekeeping was swift and very efficient. Only minus was our unit is on the ground floor where the door faces the strip of land leading to their parking area. Housekeeper kept our door open when he walked out to collect items he forgot to bring ie towels etc. We felt safer to wait for them to finish in case some stranger slips into our room while housekeeper is gone. Room service food was nice but the service needs improvement. Serving soups but did not ensure to bring spoons. Ordered in their local language but still the wrong food came. Above said, we like the hotel for the location and size of the room. Will consider staying there again.

Clean decent hotel at an affordable price. Located on Candolim main road the hotel offers a small swimme look as well. The attached restaurant offers a good variety of south specialties.

We stayed for 2 nights and weren't really happy with the service provided. we tried to order room service but the phone did not work. They said they would replace or fix the phone but never did. Also half of the items on the room service menu were not available. When we were eating in the hotel restaurant downstairs my girlfriend found shards of glass in here icecream. We let the staff know, they only offered to replace the icecream, no apology or discount of any kind offered. Very poor customer service. The room was ok and comfortable enough to for a short stay. The pool they have is incredibly small though, not really worth having.

We stayed for 2 nights and werent really happy with the service provided. we tried to order room service but the phone did not work. They said they would replace or fix the phone but never did. Also half of the items on the room service menu were not available. When we were eating in the hotel restaurant downstairs my girlfriend found shards of glass in here icecream. We let the staff know, they only offered to replace the icecream, no apology or discount of any kind offered. Very poor customer service. The room was ok and comfortable enough to for a short stay. The pool they have is incredibly small though, not really worth having.

Good Clean Rooms. Internet could be better. Need more restaurants but not a big issue as plenty around.