This was the best food we’ve had in our entire visit to Japan, we couldn’t believe how good the dinner and breakfast buffets were. Very quiet, peaceful location with beautiful views!

Fireworks

Very nice hotel. Looks brand new. There is complimentary parking from the hotel a bit further down the road. Will come back again

The best resort that I had stayed for my Hokkaido trip. The staff is very efficient and shout out to Mr Oda (I assume) helped my dad with his stuck luggage. Love the buffet (dinner and breakfast). Also, we love the open air onsen and fireworks. This peaceful town scene and with 7-11, gas station across the resort. It is abit sad that there is limited restaurants when we are here. However, we loved the peaceful and serene feel that Lake Toya had given us. Slow down our pace for city dwellers. Hope to come back again!

Everything is very good!

Sometimes, you just need a black sheep in the service to spoil your trip. The vibe I received is that the staff provides impeccable service to their local citizens. I would like to view it that it’s the language barrier that caused a dent in the service. Apparently, it is not. Nice environment but not worth for me to visit again.

Hotel is located next to hot springs great for onsen goers as it is in the same building. Breakfast had a huge variety. Room a bit noisy as we had one facing the main entrance

Room is clean and staffs are friendly and helpful

Great food and views. Bedding a little hard and only one very soft pillow

The onsen is nice but the facility inside the onsen need improve. It's old and not enough for guests.

I liked the convienience of shuttle service from the airport to the hotel. Also the breakfast and dinner buffet -many different delicious choices. Onsen with the view in the same building was also great.

Nonokaze Resort is luxurious stay from the room view, spacious room, luxurious big onsen baths (outdoor bath was spectacular view of lake toya), good buffet breakfast and dinner with lake Toya view. Nice walk around the lake just outside the hotel. And night walk at the illumination tunnel nearby.

The room was very clean and spacious with a beautiful view of Lake Toya and snow capped mountains. We traveled during early April 2024. The room temperature was uncomfortable for us as it was kept too warm. We actually opened up the windows to allow some cool air in because the AC wouldn’t allow us to turn the temperature down. We also went there to enjoy the Kaiseki meal which we booked with our resort stay through hotels.com but unfortunately when we checked in at the front desk to verify, staff informed us we were booked for the buffet instead. We don’t know who is at fault regarding this matter, hotels.com website or the resort itself. This was very unfortunate as we paid the price for the Kaiseki meal during our booking. This made us very upset as this was the main reason we booked our stay at the resort. We spoke with resort staff and they stated they can verify booking with Expedia.com but not hotels.com website. We don’t know why they were not able to verify with hotels.com.

amazing view

All the staff are eager to help us and warm welcoming the guests. The view from the room was fantastic.

Best ryokan in Lake Toya.

Very nice environment and view. Rooms are spacious and the futons are cleaned and changed daily. Staff were very helpful

The property enjoys a superb lake side view. The lobby has a top notch HiFi setup producing high resolution music, which is a wonderful idea.

The property provided an excellent view of Lake Toya. And the roof top open public bath is magnificent. However, the check-in process was somewhat chaotic. We accidentally left a bag of food and drinks behind. When we realized in the evening, we called the hotel and then they admitted that they found the bag. When we returned the next day to retrieve the bag, half of the items went missing. It was somewhat disappointing.

The dinner buffet and breakfast buffet are excellent!!! The onsen is also wonderful! We love this place!

We took the shuttle from Sapporo Station. However, we had the worst reception when the shuttle bus reached the hotel. Taiwanese Chinese tourists and us, Singaporean Chinese were seated in front, we got up to alight. But before we could alight, a Japanese lady hotel staff came up the bus and gestured to us to go back to our seats, started speaking in Japanese. She then proceeded to call out Japanese names of those seated in the bus behind and they alighted to collect their luggages. After she finished calling the Japanese guests,she just alighted the bus without saying a word to all the Taiwanese Chinese guests and us, Singaporean Chinese who were left seated in the bus. We remained seated in the bus wondering what we should do. I looked at the same lady from the bus window where I was seated and gestured to her what is going on, she gave me a look that seems to say what do you want? I alighted the bus and asked her if is this Nono Kaze Hotel? She just said yes. I realised that we were being discriminated by this lady staff. Is this how the hotel treat their foreign guests? Calling all the Japanese to alight first from the bus to be checked into hotel first and ignore the foreign guests? What happened to the "omotennashi" which Japanese takes pride in which this lady staff lacks? This is my third trip to Japan. Prior to this incident, I have enjoyed omotenashi from all the hotels I stayed including 3 star hotels. I would like the management to comment on this incident.

Check-in was wasteful of time. We arrived 11:30 am. Staff told us regular checkin time is 3 pm but we can come back at 2 pm to check in, ended up still wait till 3 pm. We could have also take the rope way tram instead of wasting the 1 hour wait. However staffs attitude were good and polite.

Giod

The hotel is clean & nice and staff are helpful. The lake view from the room window is very good.

Beautiful view and very nice hot spring facilities. The lobby and the rooms didn’t smell clean, the linens were musty. The hallways and elevator were so hot , air conditioning was good in the rooms. Very disappointing food. I would not return.

Excellent buffet dinner and breakfast. Staff are friendly.

The hotel is newly renovated. Service is excelled. Food on buffet is good.

The hotel is well kept with breathtaking view of lake Toya. The buffet dinner and breakfast were fantastic with a great variety options and also made to order noodles/pastas, etc. Onsen at the 9th floor and rooftop are definitely very worthwhile. The town is more on the quiet side so it is great to be there for relaxation.

Lake Toya is a quiet Town, but the hotel is conveniently located near the souvenir shops. Fantastic view of the lake and fireworks!

Absolutely love the hotel, great view, delicious food, reasonably priced.

buffet spread really good and luv the onsen

Pleasant stay