Marijuana is being used in the building. Smell is coming from the room next to me. I complained to the staff and they said they can’t do anything. Smell is skunk and sulfur odor. It is nasty and it is illegal to smoke in a hotel. Especially illicit substances. This is unacceptable and any person who has money in this property would be disappointed. All shareholders would be livid. This needs fixed now. New FreshAir hotel filters need installed in every room to detect tobacco and marijuana smoke. Smoke detectors can be covered. This needs to be fixed immediately. I shouldn’t have to change around my stay because other people are coming here and smoking drugs. If they want to smoke then they can go outside. I shouldn’t smell nasty skunk odor from marijuana.

Check-in went great and they allowed me to get into my room earlier than normal check-in time. All features of the unit worked as expected and everything was quite clean and tidy. As time went on during my stay I noticed that housekeeping failed to service my room properly. They are supposed to give one service per week at the property and I did not receive even one during my two week stay. Instead, I had to leave garbage outside of my door like all the other people at this property. For clean sheets, towels and toiletries I had to go to the front desk which is usually unattended. If housekeeping would have came, then there would be no issues with my stay. I was informed that they were short staffed but they should have had enough people hired to cover. The last issue I had was the free breakfast. In the welcome email they send, it said that there was complimentary grab and go breakfast. I went down to check and was informed by staff that they do not have breakfast at this location. For the price, it’s a good option but the lack of upkeep on the guests rooms is unacceptable. I have stayed at motels that cleaned my room at a hotel standard every 2 days and replaced anything I needed fresh. The hotel itself is fairly modern, there is a gym onsite and laundry. But the laundry room stated they accept credit cards but the feature was broken. I requested quarters in exchange for payment and was denied. The last note is they ran out of shampoo during my stay. 3/5

Location

We did not check in or stay the night because no one ever came to the desk to check us in. We called the late night check in 3 times and waited half an hour! Front desk sign says “late night check -in we are ready for you”. Horrible

We were only there for 1 night so didn't complain - not that there was someone to complain to. We checked in at 4 but were lucky we went over to check in early because the main desk closed at 6. When we checked out the next morning at 9:30 the desk was locked up tight behind a metal door and I had to ask the cleaning lady how to check out. There was a sign that said "For help, dial 500" which was weird. The room was very utilitarian which was fine but again, weird things like a sensor on the toilet that had to be triggered in order for the tank to refill. The wall by the garbage has seen it's share of splattered food, the wall by the bed had dings in it where the paint was chipped off. The whole room was sad and old. But hey, the water pressure was hot and strong, and the beds were fine.

Rude very rude front desk— fix your signing .. Lobby is not the front door

Staff is superb. GM, Denise Dario, does a great job keeping property clean, maintained and safe

Like location…i think you could provide bare minimum kitchen utensils to warm up leftovers