Pool was closed for most of my stay. Front desk was often left unattended. Low water flow in shower.

Curtains broke. Room smelled bad. I reserved 2 queens but got a king.

The hotel was great! Very friendly staff. The only thing I suggest is to add gravy and biscuits to the breakfast and rearrange so that the waffle maker is not holding up the line for the hot breakfast.

Good stay parking lot is a little crazy

Our stay was wonderful at this hotel. Heather & Ebony were great at allowing us to see the rooms before booking to ensure that there was no "wet dog" smell as experienced at 2 other hotels in the area. Rooms were very clean & had no bad odor. Gracias Elsie por tomar tu trabajo con seriedad para que las habitaciones esten como si estuviera en casa. (Thank you Elsie for taking your job seriously so that the room are as clean as if in our own homes.) Breakfast was the best that I've had at any hotel that offered free breakfast. I didn't use the pool but I checked it out & it was very clean. I didnt use the workout room either but it had enough equipment for a simple workout with weights & treadmill. This hotel is located in a perfect area surrounded by stores & restaurants within walking distance distance. My only complaint was that the bed was too soft for me but my husband & son slept very well in the bed.

The room was a little smaller with the one king bed - the bathroom was huge, but had problems with the shower - it was a handicapped shower and the first night my husband turned on the H20 full speed & the H20 ran all over the bathroom. Maintenance did come following morning, but could not fix it while we were in room & no other rooms were available. The rest of the time (4 days) we took showers with low water pressure! Otherwise, the room was very clean, the breakfast was wonderful and the service was good!

Fan motor of HVAC was defective and made loud shrieking noise...Maintenance couldn't repair and no other room available ....With fan off room temperature was warm and uncomfortable...but bearable..

The young desk clerk was very nice and accommodating. The hot tub was not working, and the clerk explained there's very few companies in TN who could it. Doesn't help when you plan your stay for a hotel because they advertise a hot tub. The water temperature in the pool wasn't comfortable. The refrigerator wasn't working properly, the toilet ran, and there were several huge stinkbugs in the room. Other than that, the hotel was in a great location--safe and easy access to the highway.

A little too expensive for short stip over

Overall good stay. Shower did not always hot water.

Ok stay overall; breakfast was not good

Quiet and convenient.

Shower did not work and only produced hot water, also room was full of ants and got into some of our food that was stored in bags in the room. Overall, very bad experience and very little call to action from the hotel.

The staff was really helpful and very attentive, great location with plenty of food options all around

Whenever we visit family this is our favorite place to stay

There were bugs (I call them stink bugs) in the room. The AC was very loud. Not enough pillows

Hot tub was not working, we were very much looking forward to using it that was a real bummer other than that it was great.

The AC in our room made a horrible loud rattling noise so we could not use it. When asked for assistance from assistant manager we were told that the hotel was fully booked and they had no maintenance. Also told us they wouldn’t refund because we used Expedia - we would have to call them - we did and the refund was still denied. After a very hot night we attempted the breakfast. Unfortunately, there was zero food out and it was a mess. The poor woman trying to stock it was alone while two people sat at the front desk and watched. At one point one of the front desk staff even helped herself to the little food that was out, even asking the worker to get herself something from the back. Overall a terrible stay and horrible customer service.

Clean, cozy, and comfortable. Stay was good. The only thing I would address is a lot of hotels will give military and first responders discounts, but this particular hotel did not. Other than that I was pleased with my stay.

The staff was great the amenities not so pool and hot tub down ,booked this hotel becouse under the impression of they had operating amenities it was not so ,not there fault but a heads up would have been nice

Had ants and the pool was not open and they should have said that before I swing my money

Right next to probably the best tomahawk steak in North Nashville area at Texas Roadhouse.

Hot water has been an issue for a while here. Now the hot water is back on but the pool and hot tub aren’t working. But the rates are still the same. Go figure

Unable to stay due to water issues.

We checked in to the Fairfield Inn after a long day of travel. Upon arrival into the first room they assigned for my husband and myself, we found one of the TVs to be inoperable. My husband went back to the front desk, and they assigned us to a new room. Problem solved, you'd think...The next morning, we intended to take a quick shower before breakfast. No hot water. Met our son for breakfast downstairs. He had scalding hot water in his room. Can't moderate temperature with cold. Upon voicing these concerns to the front desk clerk, another hotel patron says they have been experiencing the same issues for three days! This is a known issue to the hotel!! But the only credit they want to offer is $30 a night. I don't know about you, but it isn't worth it to me. We cancelled the remainder of our stay and moved to another hotel.

On four of the five nights we stayed, all water to our room was (literally) scalding hot or ice cold. Despite multiple calls to the front desk, they were unable to resolve the problem. Many of the guests I spoke with experienced the same problems on multiple nights. My family and I have booked a 4+ night stay every Christmas since this hotel first opened. Because of the problems we experienced on this stay (and the likelihood that they will continue), we will not be staying there again. I would be very grateful if Hotels.com could negotiate a partial refund to compensate us for these problems. Until the water problems are resolved, I would highly discourage anyone from staying at this hotel.

Great location. Clean. Roughest towels I’ve ever used in my life

Room was clean and comfortable. Staff was very friendly and helpful.

This hotel was very clean and the staff was great. My only complaint is that I didn't have hot water in my room. I'm not sure if it was because they had a water leak in another part of the building but for over $200 a night I should have been able to take a hot shower. The water wasn't even luke warm. Other than the water I enjoyed the stay.

Very loud room next to elevator and hot water didn’t work for a shower.

The hotel does need some updating. The Hot Tub wasn't working for the entire stay and there was a problem with the hot water. The staff made up for those shortcomings. LaShonda and Kathy were both extremely helpful and made our stay even better. This hotel is in a good location with plenty of shops and restaurants within walking distance.

Hot tub wasn't working