Beautiful hotel right in the centre.

While the bed is very comfortable, the 5 star rating of this hotel is a little mysterious. There is no cafe or restaurant although these are available outside the hotel. I was moved from a noisy room on the ground floor near the desk to a quiet room at the back. Room showed some signs of wear, carpet stain, marked fabric on the chair. It was adequate overall.

The hotel is smack in the middle of the city and a short walk to bot the train station and the main bus terminal. Although George street has deteriorated in the last years, the hotel is across from the theatre so it is lively and feels more or less safe. Cafe on the left. Two nice pubs on the right.

The hotel is not a 5 star hotel, the room is very small, there are no views, just some ceilings. I wrote to the hotel to ask if they could put some prosecco in because we were celebrating our anniversary. They didn't answer until 3pm, obviously they didn't give us the room. Paying 200 pounds for this hotel is a nightmare, it has nothing good. Sorry, the location is great. Otherwise, I wouldn't stay here again.

Fantastic location and very welcoming. Staff were lovely. Room was large and clean. Recommendation's are to offer a choice of pillow's as I found them way too firm but this is a personal choice. It would be great if they could find a way to offer breakfast. Would definitely stay here again.

Check-in was appalling. Even though I'd called ahead and requested an early check-in, and had it confirmed, I was left to use the toilet in reception to get changed and head out for the afternoon/ evening. The room was very cramped and decorated as if a blind person had been let loose in the 3rd aisle of Lidl. There was no window and the bed was possibly the most uncomfortable I've ever had the misfortune to sleep in. An all round shocking establishment.

Very dated hotel. Our room was in the basement and was very small (not much room between the end of the bed and the wall), AC unit was loud all night but had to stay on because of the heat in the room. We had no sleep and left at 7am just to leave the hotel.

The hotel is in a great city centre location, within easy walking distance of the main tourist sights. However, this also had a disadvantage if you are a light sleeper, as there were large groups of people talking outside until about 2am (I assumed from people outside pubs / clubs) that could be heard even on the 3rd floor. Unfortunately our stay also coincided with the glass bottle bins being collected at 6am. On the positive side, the hotel staff were friendly and helpful, everything was spotless, all the facilities worked and there was good access control from the ground floor. The bed was very comfortable, and heating / air conditioning worked very well despite being incredibly quiet. Buses to and from the Peartree and Redbridge Park and Ride services came very close to the hotel (about 2 doors away on the Peartree inbound service!) Buses to the Oxford United ground were also close by. There is no breakfast at the hotel, but the Oxford Brunch Bar next door was excellent and gave a 10% discount to hotel guests. The area around the hotel was safe and there were a good variety of restaurants and pubs within a 10 minute walk. We would probably stay again if visiting Oxford in the future.