The property was nicely maintained and upgraded.

The place was so clean and such a great location.

The staff gave us an upgrade to a 2 room suite with a full sized fridge, microwave, pull out couch, eating area with nice table and chairs. The beds were very comfortable. It was a great time. The Edge water is a great location, bars and restaurants to your left, to your right, etc. The downtown park is right across the street too.

I had a reservation for two queen beds, but what I got was two double beds. When I checked with the receptionist, she said it is a queen bed and bed frame is actually wider. She showed the other room with queen bed which looked bigger. But She said it is the same size that I got. I would never agree it is a queen bed, I have stayed in other hotels too. I can say it is a double bed. In addition, shower glass door has a gap and water was coming out while taking bath to the bathroom space which made flooding in the bathroom. Finally, there was a bug in the bathroom which I showed the receptionist also. Not at all pleasant experience staying here.

It's a whole apartment that's right in the middle of everything. It's pretty sweet

Large clean room updated large walk in shower and updated double sinks and mirror lighting.

Property is right in the middle of everything if you want to be in the mix this is it. If you want a little quieter this is not for you. Other than that awesome hotel best location for a hotel on entire Island

Close to everything. Staff was no help. There is no parking at hotel and the staff was unable to to offer any help. Got a golf cart for Saturday until sundy returned by noon for 80.00. To get one to use to help in parking the car somewhere for an hour or so was going to be charged an additional 80.00. Very noisy upstairs at around 500am. I think it is the help there. We will definitely find somewhere else with parking if we ever go back there.

We wanted a place in town so not to worry about drinking and driving. Perfect and right there. It’s not a fancy hotel but the room was big, clean, good tv. Our room was second story and no elevator. We could hear music from the bar next door. Rental carts right there too with a good price. We got exactly what they advertise this hotel to be. I would definitely come back

Terrible experience here. I booked my stay through Expedia for 8/24 , Bash on the Bay. Since the Bash was cancelled, i called the # to the hotel and was told I need to email regarding reservation questions. I reached out by email to the hotel to just inquire if I could get a refund IF I canceled my reservation or reschedule the booking to the new date of the concert. I received no reply. Assuming it was probably not going to be refunded if I cancelled, I decided I should at least get use of the room. I took the ferry over to put in bay and showed up at the hotel expecting to have a room to stay. The desk people at first told me that Expedia cancelled my reservation. When I called Expedia they said they still had my reservation showing active. Then the hotel desk said THEY cancelled my reservation due to the email I sent requesting it be “canceled” which was not in the email. It was simply inquiring about a refund if necessary or rescheduling. Also, the hotel never replied AT ALL to the email so why would they cancel my room & give it away with no cancellation confirmation?!! So I came all that way and paid $525 for 1 night which they took out 3 weeks beforehand and show up with no room to stay in!? The desk personnel kept brushing me off and saying there’s nothing they can do and that the owner needs to take care of it but he’s “not available.” How do you have no competent manager on duty?! The customer service was horrific and I will never do business with this place again

Good place to stay for bachelor party

great location

It was very accommodating. Staff was friendly

Good

This was a nice place except i was under the impression their was a pool. The pool is actually a block away from the property. Wasn't informed of this until our second day there. I would recommend you ask questions and ask again to be sure. Other than that everyone was great

Went to check in around 5:30pm and was told room was still being cleaned despite the website saying check in is 4pm. I get a place being busy but having to wait an extra hour when all I wanted was to be in the room I had paid for is unacceptable, and the room didnt even looked like they had attempted to clean it.

We arrived at 2:00pm and were told we couldn’t check in yet and we understood since check in wasn’t technically until 4pm. Checked again at 4pm and told again our room wasn’t ready even though we had seen multiple guests check in and we asked when our room would be ready since it was check in time and they said come back at 5pm. Check in staff gave no apology or explanation and just said our room wasn’t ready. We came back at 5pm and they called the cleaning crew and we waited another few minutes and said they had just got done and we could check in.

It was okay, in the middle of everything. Could be cleaner, but overall not bad for the price and location

Excellent location

The worker we dealt with on our last day was super rude and blamed us for them moving our golf cart and tried to charge me extra.

Convenient location but terrible mattress, bed sheets did not look fresh, broken hair dryer, no phone for front desk, mattress wasn’t positioned correctly and bruised/scraped ankle on metal bed frame support sticking out

We had the 2 room suite facing the lake. It was a lovely room, beds were comfortable and shower was nice and big. They don’t have numbers on the doors to tell you which room is which, I’m not sure if it’s a safety issue but it was a little confusing at first. We stayed o er night on a Sunday so the island was a bit quiet. I’m not sure how it would be on a Friday or Saturday. Also there’s no front desk or lobby, you check in at the same window as the golf cart rentals. We didn’t need anything so it wasn’t an issue for us.

The hotel was nice but we thought there should be a coffeemaker in the room and a small trash can in the sink area of the bathroom. Also, a box of Kleenex on the bathroom counter.

We liked how everything was right at your side or within walking distance. I didn’t like how dirty the room was. The floors didn't even look like they been slept or mopped for weeks. They need to start cleaning the rooms instead of just clean towels.

Love the island. Just not this place

Wasn't that clean working on rooms loud noises in the night not what I expected

The rooms we had we very spacious with a full fridge but not all room’s are like that we got 3 rooms only 2 had the full fridge the other had a college fridge, all rooms had a microwave to . Walls are thin and if you like a firm mattress then it’s perfect for you . Overall still a good place will be returning. And it’s smack dead in the middle of everything we didn’t even need a golf cart we just walked . Good for a group of friends

Just a place to lay your head. Nothing to get excited about. Location was great for the area.

The room was dirty. Spiders everywhere bed had nasty dent

Not a room you would want to spend a lot of time in, but better than I expected for a Put in Bay hotel. It was clean, newer bathroom remodel, and an easy walk from the Jet Express and literally on the strip with all the bars and restaurants.

It was not a good experience. First of all the beds and pillows were terrible. The bed are old and squeak every time you move. No WiFi No phone in the room, the bar next door blasted music til 2am with people screaming. At 4am several men were fighting out side our window. With no phone or WiFi we couldn’t call the police.

Smoke alarm had a plastic bag covering it up. Obviously not working. Room had a smell to it. Spiders galore. Hair dryer not working. No internet. They offer cart coupons online, but no where on website to use the coupon and they did not honor the paper coupon upon check in.