Everything is fine and clean, but there are a lot of ants. If you leave food in your room or drop something on the floor, the ants swarm quickly.

We have stayed many times, as good as usual. Even though they were fully booked

The hotel by itself is beautiful. But location was far from my request -- this hotel was located in ROLDAN Torre-Pacheco, a half hour drive from where my son and his family were. We had to rent a car so my son would not have to drive 30 minutes x 2 each day to meet us -- The rental car cost us an additional 780 euros for the week.

Excellent stay at the complex perfect for golfers.. night life could be better but all in all good experience would stay again.

3rd time staying here and always a pleasure!

A fabulous hotel and super value for money

Very comfortable would stay again. One thing we noticed there was a kettle in the room no cups or coffee or tea though.

Nice hotel. But no vegan meal options. I ate in my hotel room the whole time. Also no room service information. Reception girl told me it was on the tv, but the tv channel from the hotel was blank. And this was not a smart tv. The terrance did not have any sun. So no point of having it, exept for smokers. The spa was only a nice inside pool. nothing else. No staff for ordering massage and the sauna was closed.

Nice place just few things in the room that they could fix but they did offer to change me to another room

One defective light left hand side of bed. Air conditioning didn’t work making it very uncomfortable. Grouting around the bidet requires attention.

Hotel was very clean and well maintained. We all enjoyedvthe experience.

Nice resort property

Stunning hotel. Spotlessly clean and room with all facilities you could want. Only downside was the limited menu in the bar/restaurant. Would be lovely to see some traditional tapas dishes

Nice hotel where we have stayed many times. Great staff and service and quiet location

Great hotel

Everything was very good.

Staff and service excellent, premises bit outdated

The lake next to the hotel was low on water & high on plastics. A real shame because the hotel & the facilities are fantastic.

Lovely hotel staff nice

You need a car to move around the area. Beautiful facilities and pool. Great rooms.

Nice hotel in quiet location within a golf resort. Good facilities in the hotel and nearby. Attentive staff we have visited often

State of the lake is very poor, there is rubbish in it and it makes a horrible smell around the hotel. It’s a 5 star hotel and nobody came to at least help out with my luggage to the reception or the room. I booked a tee time at the golf club and they booked the wrong order and miscalculated the budget. On top of it they’ve asked me to pay the Green fee twice and haven’t received an answer yet. Finally, I got the last worse news as I was requesting a taxi to Murcia city, a dodgy van came over quoting me 50€ (thankfully I knew it was circa 29€) and when I asked for a licence they swore at me and left. These taxis are known by the hotel and they might share a fee. I was promised that a manager would call me to resolve all these series of problems but it’s been over 4 days and I would assume no one will do anything about it so I decided to write a very honest review. I’m very disappointed that I haven’t even received an apology after all, will never return and you should really think about it also.

Lovely hotel with nice bedrooms and great bathroom/dressing room area. There is a bit of a smell outside in areas from the lakes on the urbanisation I think but not bad enough to be upsetting. A good few eating options and bars right beside the hotel. Hotel staff were excellent-friendly and accommodating so congratulations to Hilton hotels on that.

Everything was excellent apart from the stagnant lake outside our room. Hopefully this will be rectified soon as it was an amazing hotel.

Reception manager Raul was very unhelpful with a very simple request and the pool bar and restaurant were very understaffed which led to long delays with ordering.

Friendly staff and service. Good pool bar and food

I was extremely disappointed with this hotel. We stayed here a night before flying back to Scotland from Murcia. The exterior is beautiful with a lovely pool area and bar. The staff at the pool were extremely friendly and keen to help. We had two rooms at the hotel. Upon opening the fridge we couldn’t believe the amount of ants! They were in the fridge, on the floor and even on the bed. I spoke to reception and they came along sprayed the room and left. No effort was made to clean away the ants. We were not offered another room ! We were told this is typical of murica! This should be advertised when booking! We would never stay in a room with ants! Further more the bed sheets had dirty stains on them and the air conditioning rattled all night. In the morning I asked for a manager to call me before we got on our flight I heard nothing. I would never stay here again! Poor customer satisfaction.

Wi-Fi is poor, my room was not ready when I arrived I had to wait over an hour.

Stayed here many times, good value for a 5 star hotel.

Really enjoyed our stay here… excellent facilities & friendly staff. Nice local area with places to eat & twenty minute drive to the coast. Breakfast buffet great & lovely pool.

Great hotel. Staff all nice. Beds amazing

Not very helpful staff