Hotel is almost perfect. But outdoor swimming pool. Too many people. So i cannot ise sunbed and swimming pool allday. That is only one of weak point

Great hotel in a great location. Excellent, friendly staff and the food was very good with a wide choice.

The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.

Ok

We love the hotel and the ambiance. 🤗

The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel. I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room. After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it. We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!). I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did. I went downstairs to pay for the room and have a drink. The following morning at check out I was asked to pay for the drink!!! I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.

😞 bad people in reception

The reception is probably the most important part of a hotel experience. If you have a poor experience there it determines whether you will return to the hotel in the future. Let's just say the check in process was extremely unprofessional and off-putting. I felt like I was checking into the El Mouradi. Horrible and disrespectful staff.