I couldn’t sleep at all. The bed was shaking when my partner moved!

My kids loved the swimming pool. However, we were disappointed that the "river view" room is not what we expected. We could only see the river when viewing from the corner of the room. Its actually facing buildings ..

High quality as espected

Friendly staff, clean rooms with good amenities, well situated in the business center, great views on the river side and the city.

many flies in fruit and cake areas in restaurant. no coffee capsuls fill in room next day.

Service was amazing thank you! Buffet breaky was also a stand out! I preferred dinner at 3 blue ducks to the Lex but the service was great.

Best service of any hotel we have stayed in. Great teamwork in Lex Restaurant, all staff friendly and helpful - Concierge, Reception, Bar Staff, Restaurant Staff - all well trained and efficient. Meals superb!

Central to everything, luxurious rooms, and the staff are wonderful. We can’t wait to stay again.

Our 3 night stay was ok but unfortunately didn't match the price paid for the rooms or for a 5 star hotel. We came for a short break and to relax but was looking forward to leaving. Positives: Nice view from a River View room with sunlight in the afternoon Gym was big and uncrowded Foyer is nice Staff are lovely Not so great things Housekeeping at 3.30/4pm everyday is so inconvenient and not a 5 star experience. We would come back to an unmade room each day after walking the city all day then have to leave when the cleaner came around The cleaner did not vaccum or wipe anything down. The same fluff on the floor was there for days in addition to the ironing board left out in front of the tv. The bedding linen feels cheap and worn and the polyester pillows have an uncomfortable feeling compared to say The Sofitel. The bedding doesn't feel luxe or enticing to lay on. The staff member that entered into our room unannounced on the first day (when my husband was in the bathroom) asking for another guest made us feel like anyone could barge in the door. The loud all-night roadworks downstairs were not known to us before booking creating a disturbed sleep (yes you can hear it all night, not sure when it will stop). The River View rooms can also hear highway traffic. Overall it just wasn't a relaxing stay and after 3 nights of interrupted sleep on cheap bedding, we couldn't wait to check out and move on. Next time we will head to the Westin and the new Star hotel when it opens

The W is contemporary, which has held up after being open for a number of years now, but the property is in desperate need of maintenance. The paint is chipping everywhere you look, the contact adhesive decorative film that's on the bathroom doors is peeling away and same goes for the scarab beetle motifs in the lifts and beyond. The in-room technology is also extremely dated. Definitely not what you expect from a premium hotel that is $700 a night. Your money is better spent elsewhere.

Great location. Modern property. Not 5 star. Poor inefficient service. 20 minutes taken to check in. 45 minute wait for fresh towels. No turndown. Overall not a premium offering.

Wonderful stay, staff and hotel

Terrible Hospitality.

We loved the change from the usual stale hotel vibes. Stunning room and views with all the little touches thought of includong craft beer in the mini bar. An extraordinary stay.

Excellent hotel that actualy lives up to its reputation. Only issue i had was room service main meal had no cover on it which meant I had to eat that first before my starter which was a cold dish anyway. Apart from that would certainly stay here again. Staff were faultless in every respect and eager to help.

Very dusty, full of dust mites and poor customer service need constant reminders

Stunning, Luxurious, Unique from anywhere we have ever stayed .

Amazing hotel altogether. Service impeccable. Breakfast worth having. Highly recommend!

Overpriced Poor English Unprofessional

Amazing service all the way! Will definitely stay again! They went above and beyond

Always love stay here! Just wish there was a spa/hot tub in the pool area

Excellent property

Property was great and contemporary, however over the 2 nights it was quite a few misses in service - starting with a delayed check in and missed food orders at the restaurant. Call out to the bar tenders at the Wet deck who were wonderful though!

Television didnt work for any entertainment.

Great hotel - entertaining vibe. Great staff. Fun and friendly.

I always enjoy my stay at W - the staff go above and beyond to make sure we are looked after. The hotel itself is incredible - modern, fun and very well cleaned and maintained. And the food is definitely a highlight, with lots of options, all of them delicious.

Beautiful hotel! A must stay!

Our visit was fantastic from the very start. We liked how edgy and modern this hotel was, and we especially like the rooftop bar with the pool that was open 24/7. Everyone that worked there was incredibly kind, however, Liv Brown from Concierge stood out the most. She made us feel really special and set us up with some wonderful plans. We greatly appreciated her.

Excellent

Outstanding hotel. Shops and restaurants were within an easy walk.

Great staff great surroundings

staff were very attentive and polite. Construction around building. some of the elevator areas need a good clean on the floor in between the wall features.