Absolutely fabulous hotel! The room was excellent and the service and food were as good as it gets! Thank you for a wonderful stay.

Nothing

I am absolutely thrilled by the stunning beauty of this hotel and the exceptional hospitality of the staff. I cannot recommend Their SPA enough - the treatments are truly incredible. The gym may have been a tad small, but it had all the necessary equipment. My experience at their restaurant, which has been recognized by the Michelin guide, was absolutely fantastic. I am over the moon!

Great modern hotel located in a beautiful old building. Friendly staff, clean, fantastic breakfast and perfect location in the heart of the old town. Only thing I missed was a pool in the spa area.

Best stay, great staff.

The hotel is very unique and beautiful super clean like literally super clean staff respectful professional Location of the hotel is in the heart of the city I give it a 5 Star Rating

I arrived at the hotel early and decided to have lunch there. I ordered my meal and a bottle of water. The waitress asked me if i wanted cold or room temperature water and I went with room temperature. She returned some time after and informed me they didn't have any room temperature water, which is very bizarre. Why even ask then...? I finished my meal and went to see if my room was available. It was about 2:40 so I knew it might still not be ready. Reception politely informed me that it was still not available, which was fine of course. 3:05 I returned to the desk and requested to check in but I was informed that the room was still not ready. This seems to be in breach of their own policies, so was very disappointing. I was offered tea, which I declined. I was able to check in a few minutes later, finally. After a day of exploring the city, my companion wanted to dry a few items of their clothing on the radiator in the bathroom, which you could manually turn on. Some time later, the lights in the bathroom disappeared and would not turn back on. We went to reception and it was explained to us that the little radiator in the bathroom caused an electric circuit failure and that they will repair it. Repairs were performed swiftly but I find it hard to believe that this hasn't happened before... At breakfast, my companion ordered decaf coffee. Waiter returned some time after and advised they are out. Next morning we ordered decaf again and were advised that they're out, again.

We had an a very comfortable stay at the hotel Pacai,the staff was very friendly and the food was very good.