10/10 would recommend

I was in the suite for 3 nights, upon arrival they picked me up at gora station in less than 10 minutes, the staff is very attentive and the facilitties are beautiful, the food was extraordinary, the price per night may seem high but is wort every penny

The service rendered by the staff was impeccable - Joshua, Aiyumi and the watchman plus all staff who worked there ensured we were well taken care of and provided excellent assistance particularly on transport arrangements. Food was a lot and great. The private onsen in our room was excellent and my son enjoyed it. The public onsen with the outdoor garden was beautiful, my daughter and I enjoyed it very much. We will be back again.

The staff of the Gora Hanaougi and their culinary team are all exceptional. Every need was met with kindness and consideration, and in some cases some needs were met before they were expressed because of the staffs dedicated observation. I have never received such a high level of care and every amenity was provided and the rooms were spacious and beautiful. The kaiseki meals were all beautiful and delicious. The private onsen was convenient and private. The staff were also very helpful in providing gentle guidance of the various etiquettes surrounding onsen/Ryokan culture. Though my Japanese is essentially non existent, communication was never an issue.

Amazing location, luxurious cottage-like feel, great views, cozy private onsen and outstanding service.

The private onsen and terrace attached to our room were wonderful. The staff was incredibly polite and helpful. Would highly recommend for foreign tourists.

Everything was lovely and we will visit again.

Could not recommend this place enough.

Our favorite hotel ever. Best way to celebrate an anniversary. The most kind, thoughtful staff. We plan to return for a future anniversary!

Impeccable service, beautiful interior and great location.

Room was big and spacious and meals were delicious

Joshua-San and Minami-San, thank you so much for taking such good care of my family during our one-night stay at Gora Hanaougi! As many mentioned, the hotel along with its surrounding is a dreamland on earth with its serenity and natural beauty. But with your warmth and hospitality, you gave the place the personal touch that makes it stand out. A special thank-you to Joshua-San for enabling my daughter to enjoy this life time experience to its fullness. With her severe food allergie to fish and nuts, I felt apprehensive since the first day I booked our stay months ago. I had bombarded you with numerous inquiries, but you answered each one of them with great patience and detail. Language could have been an unfortunate barrier in this place full of Japanese tradition, but with you acting as the bridge, we were able to enjoy the place with ease and confidence. Thank you!

Gora Hanaougi exceeded my greatest expectations. The staff was accommodating and kind. We missed the luggage delivery time at the train station so we brought our bags to the ryokan. Not knowing, we walked up the road from the cable car stop. On leaving, the staff guided us to the private elevator to the cable car stop--super cool. The meals were incredible, though so much food. The onsen was very lovely and the baths in the rooms had an incredible view. I can't imagine a more beautiful view to go with a soak. Overall, the experience was very relaxing and rejuvenating. Highly recommend.

My wife and I stayed here for our honeymoon and it was without a doubt one of the highlights of our trip. The staff was wonderfull from the shuttle pick up to the welcoming at the entrance of the ryokan to the day we left. We ran into some trouble with our luggage transportation service with another company and they went out of their way to call the transportation company to help us out. We are so grateful for their help. Our room was beautiful and clean. The bed was comfortable and the amenities were great. The private onsen was truly an amazing experience. The thermal water was so hot, but the bath was equipped with a system to add cold water to cool down the temperature. The public bath was great as well. The included dinner and breakfast was delicious. The whole dining experience was so unique and very pleasant. I wish I remember the name of each person that helped us during our stay so I could mention them, but all the staff without exception was amazing. We will definitely come back again!!

Everything as it should be for a ryokan. Including sincerity of the staff.

We really couldn’t have had a better time! If you can, please do yourself the kindness of booking the suite. We truly did not want to leave. The level of service at Gora Hanaougi is truly unparalleled. A really beautiful space with really wonderful people!

the food was great; the hotel staff was responsive to requests; the onsen area was very well kept and clean

Far from the craziness (in a good way) of Shibuya, this incredible experience was a welcome respite. The staff could not have been more gracious or welcoming, particularly Joshua who definitely had his hands full trying to help us with our luggage and general lack of planning. The dinner and breakfast were exquisitely prepared and presented. Sadly, I don’t like seafood much so it was a challenge. If you have a more sophisticated palate and like seafood and sashimi you will be in heaven. One last thing, so you don’t make a fool of yourself, the brown slippers are meant ONLY for the restroom. Wear socks everywhere else in the building. Our room was a terrace view with onsen bath and that was heavenly. Particularly with coffee before the breakfast. Overall, a great stay and uniquely Japanese experience.

Our stay at Gora Hanaougi was absolute perfection! The service was impeccable and the food was exquisite. We particularly enjoyed the attention to detail and the emphasis put on comfort. We ABSOLUTELY recommend!

Excellent food, service is very impressive. Clean room with hot springs bath tab inside room, private shuttle from station to hotel. Highly recommended.

This was an absolute highlight of my Japan trip. If you have an opportunity to come to Hakone. This is definitely one of the top ryokans to stay at! Great service and hospitality and very close to the ropeway and cable station.

Amazing! First class all the way. The staff was amazing and the food was great. Highly recommend and A

The inside of the property was very elegant; service was top-notch (Minami was a great hostess and had served our family very well); the room was very large for a family of five, complete with toiletries and stocked with beverages for the entire family! The indoor and outdoor onsen was a great amenity, and everyone in the family had enjoyed it. This hotel provided our family with a traditional Japanese ryokan experience: the Yukata for everyone in the family was so fun; the traditional Japanese dinner was over the top, featuring 9-course meal; the traditional Japanese breakfast though less formal, was equally impressive - everything was wonderful and fresh! The dining room with tatami mats, and shoji screens was very beautiful. The location itself was harder to get to - there was no shuttle service from the Shinkansen (bullet train) station, and with a family of 5, had to take 2 taxis to get to the property; the hotel concierge was able to get us 2 taxis to leave the property back to the Shinkansen station, which was very helpful. Though the inside was wonderful, there is hardly any room to walk around the property - we can see gardens outside the windows, but seems like there's no trails to walk around the property to enjoy the gardens. Overall, I would give this ryokan a 5-star, and what a great way to experience Japanese tradition!

Amazing. Incredible. Extremely high standards. In room onsen was magical. Lovely priavte balcony with forest and mountain views. Free beers and waters in room. Traditional clothing to wear. Incredible dining. Lovely welcoming. Free shuttle to and from local train station 5 mins away. Cant recommend highly enough. Perfection.

Excellent service, food, and atmosphere. Very calming and soothing for a restful trip. Staffs were wonderful. Highly recommended!

It was an amazing stay I wish I had stayed longer

Wonderful service and relaxing environment

Perfect. Both the environment and service were impeccable. This was the best place I have ever stayed in Japan.

This was the most amazing place we have ever stayed from the moment we were picked up at the Gora station- we entered the property and were greeted by 5 staff whose entire focus was on making our experience as wonderful as possible. It was a magical experience! I do not have words to describe how perfect this place and the people are. I would rate it exceptional

Staying at this traditonal onsen was a great experience. Private hot spring bath with a beautiful view was amazing. The staff was incredibly accommodating and helpful. The only issue is that the dinner and breakfast were beautifully prepared traditional meals that we just did not have the palate for so we could not appreciate.

All staff are extremely nice and professional. Everything was streamlined and you can really relax during the stay. Especially thanks to our lovely host, always showing pleasant smile and paying attention to details. It was indeed a very pleasant stay and a memorable one for my mom and I. Thank you for the hospitality and see you again soon !

Always enjoy staying here as the service is excellent and the food is solid. Biggest draw for me though is the private onsen bath as it's always a nice temperature and the water is running constantly.