Great

It was good. For the price, we should have had shampoo though. Instead we had two bottles of conditioner..

Unfortunately for the price this is not up to standards. Trim on the walls falling off, LED lights not working, doors do not get wiped down, show heads are not cleaned, security on the property is nonexistent, thefts are such a common occurrence they give you a card saying so. I was robbed for over $6000 worth of property and they have zero security cameras for law enforcement to view.

We stay every year on the 30th of December for a family event. Maintenance has deteriorated and the breakfast was overwhelmed with nothing much for my friend. Toilet flushed continually until you lifted the cheap handle, bath vent did not shut off even with lights out, shower head somewhat clogged, curtains impossible to open or close unless you pulled on them. Room 418

The stay started with the reception staff telling me my card didn’t bill and I needed to contact hotels.com. I contacted hotels.com via chat and the representative immediately resolved the situation. When I spoke to the reception staff she told me the hotel attempted to overcharge my card by a small amount. She clearly knew what was happening and specifically chose to inconvenience me. Poor experience! The hotel wi-do is “open” and unprotected. They offer a paid wi-fi that’s protected called “premium” The room I was given overlooked the roof and was next to the elevator and service closet. I’m not really sure what I did to get such poor service from the staff but suffice it to say for over $200 this was clearly NOT worth the cost! Highly recommended you do NOT stay at this hotel. Super bummed since a big reason I chose this hotel was the 9.2 rating from customer reviews…

Good breakfast, nice views of the water and birds and pleasant helpful staff. Housekeeping provided a larger coffee maker upon request. Not nice to see the dog waste around the property.

excellent staff and a great hotel

There to much traffic in the stairway- 11:00 PM to 4:40AM. My room is next to the stair way, and the headboard just next to the stairway wall. There is a market chargers to my credit card, that I never had purchased.

Front desk was amazing. Room is new and updated. Super clean. They were able to accommodate an early check in. Would stay here again

Staff are very friendly

Studio suites are nice!

Staff were open to easy conversation and connection.

Nice clean and quiet property, friendly staff..

Room was comfortable and well furnished; breakfast was good; hotel is in good condition; staff was very friendly and helpful.

We had three adults and two kids. The room was spacious enough for us all and we would stay there again. Pull out couch was perfect for the kids. Kitchenette was unexpected but appreciated. Morning breakfast was good.

Staff was wonderful and helpful. The hotel was clean, quiet and smoke free. The room was large, nice kitchen, bathroom and the bed was comfortable. Laundry room was very clean with several machines available. Breakfast was wonderful with lots to choose from. The only negative thing was the couch was extremely uncomfortable. You could feel the bed bars through the cushions.

The room was very clean and staff was friendly.

Awesome

Always our favorite place to stay in Sparks. Love the full kitchen and daily breakfast. Staff is amazing on every shift. Facility is clean and comfortable.

The location is close to everything. In a shopping and entertainment area, new casino across the parking lot/street. Suites have kitchens and more space than your traditional hotel rooms. Basketball court and indoor pool. Breakfast daily.

Nice and clean property

Absolutely wonderful. Room was clean and comfortable. Breakfast was great! Overall, the best!

Beds feels old and odor .

Nice quiet clean property.heated swimming pool and excellent breakfast..alix was very friendly and make sure our stay was easy and simple..good customer service alix..thank you..

Family had a great stay here.

I like their interior . It’s new and cleanliness.

Would never stay at this facility again and would not recommend it! Our room smelt like smoke (fire) all night coming in from the outside. There was not a fire in the community and they did nothing to investigate it. They told me they would move me rooms or comp me the night with Marriott points, but then told me the next day that they can't do that and who ever told me that was not a manager and they weren't going to honor what she said! They basically called me a liar and have treated me horrible. It has become a big argument between me and the manager, Rachel! I thought Marriott was a reputable company, but this staff is not showing that side of this company. Will never stay with Marriott again... And I travel quite a bit!

Overall our stay was good, will choose it again

We really wanted to love this hotel - it is right next to all of the places we shop and eat and very convenient. . However, I don’t think we will be back. We checked in later in the afternoon, my husband our newborn and myself. It was our first time traveling with our daughter. We dropped off our things, lots of them, including the babies bags and bassinet. It took us two trips. We then fed the baby quickly and headed to walk for dinner ourselves. When we returned from a great meal at the new casino, I took off my boots and walked to the bathroom. . The floor was SOAKED. They had shampooed the carpets. . however put us in there while they were still so wet it was visible when walking. We quickly inspected our bags and it was all wet. Including the bassinet. By this point it’s late. We don’t want to move or have the energy to. So my husband went and talked to the front desk. She offered him 2 free beers, a $30 dollar discount, and told him to check in the morning about having it fixed. She was very sweet. I stayed on the bed all night, the baby had to sleep with us since her bed was wet and in the morning it was still damp. We were told the next morning we would be credited 30,000 points for another room a different time. 2 weeks have gone by now, I tried to give them the benefit to make it right and after calling 3-4 times this week to be placed on hold, disconnected and have my messages ignored. . We still haven’t been credited for our $260 room that we couldn’t even enjoy.

we love how they welcome us as well as our dog. Staff is wonderful

Getting in and out of the parking area little congested!!!!

Good area but the pet fee if 125.00 is a rip off.