We didn’t have the best stay at this Niu, especially compared to other Niu hotels we have stayed at before. Several things were poor, the biggest being that the AC in the room was non existent. We had friends staying in the hotel too and they also said their AC didn’t work. Other things that were poor was the pillows- they felt as if they had no cushion at all. Only one elevator (out of the two for customers) was operating the whole stay we were there. We saw other elevators labeled staff, yet multiple times the housekeeping cart was on the one customer elevator and you couldn’t fit. The drinks and snacks are super overpriced in the lobby, which is ok, just something to note. The thing that was annoying though was everywhere was listed (as with other Niu hotels) that if you skip the daily housekeeping you get a drink voucher per person per day. When I asked about it after day 3, they said they stopped doing this on July 1 and they’d make a donation instead. I don’t usually review, but just was annoyed about this stay unfortunately. I do plan on trying Niu hotels again in the future, maybe just not this one.

No Public Transport nearby

Used as long stay during Euro. Very tidy, clean, well organised, good breakfast. Staff were excellent

Amazing hotel with fantastic amenities, refreshing staff and awesome German breakfast.

Location was good, 10 min walk to train and city centre. Bed was comfortable. Room very clean and breakfast was great.the hotel is now named the niu.. which caused a small problem when trying to find niu mood ..

Solides Hotel

It was alright for a couple of nights stay

It is a pleasant place to stay: clean and convenient for traveling. People around are nice. However, my experience wasn't great when I went back to find the power adaptor I had forgotten in the room. I waited for 1 hour and only got to know that they could not find it. I had much better experience with other hotels handling lost items.

limited choice to have dinner when arriving late. the hotel only offers frozen pizzas. Does the job, but not great after a day travelling!

Friendly staff and helpful.

Very new, nice rooms, noisy during the night due to party guests in the neighbor rooms

Super

Super friendly staff

Modern, clean, quiet area. 10 - 15 mins walk to station. No fridge or kettle facilitates. Good wifi and TV. Top quality bathroom. Good stay.

Walkable distance to the train station.

Good for a couple of nights stay. Easy walk to stores and core area

Everything was fine, except at breakfast I missed bacon, salad options/vegetables and fresh fruits.

The hotel was very good in some ways- clean and quiet (especially rooms facing inner courtyard). Breakfast was poor (especially the hot breakfast) and poor value, but coffee good. Kettle in rooms would be useful. The hotel was literally on the wrong sides of the (rail) tracks. Although close to station, route via underpass, and quite some distance from old town and River (but half hourly 60 bus route). Staff tried to be helpful but some requests were not responded to (including emails before stay). In short, fine if you want clean hotel near station, but less appropriate for best parts of Mainz.

We really enjoyed staying here.

Very nice. 10 mins walk to the main train station. Nice room. Nothing to do immediately outside the hotel

Worst experience ever! I had bad experiences with bad customer service this was by far the worst. They wouldn’t even do room service cleaning when I requested, they wouldn’t bring new towels or empty the trash Can and make the bed with the same sheets even if they were dirty so don’t eat in bed. They internet doesn’t work in all the rooms make sure is working in your before unpacking. I had to extend my stay so I did it with the app and inside it. They last day of my inicial booking one of the stuff is at my door talking in German god knows what so I try to explain that I extended my stay and that I’ll go to the front desk to sign the papers. When I was heading to the front desk I’m stopped, they were calling security and I needed to wait until they arrived so they could escort me down. So embarrassing and so unnecessary they just literally needed to check their system and make sign a paper, and they didn’t even apologize.

The hotel looks new and chic. The staff is friendly and the breakfast was pretty good. There's not much in the immediate surrounding area. The train station is about a 10min walk away, there you'll find shops and restaurants.

OK for a one night stay, easy walking distance to city centre and train station. No coffee maker or kettle in the room.

Good Hotel, clean rooms - staff overwhelmed at times with large groups arriving Friday / Sat - There 4 nights

Awesome hotel. Very modern, eco-friendly, restaurants in walking distance, and cool vibe in the lobby and bar area. I was surprised at how little the price was for such a great hotel.

The property is close to train station, about 1.5 miles from old town area. There were not enough staff around at check-in. Also, weirdly, when I asked for an extra pillow they said they didn't have any, that was sort of annoying. Otherwise, a very nice property.

Clean, nice and great value for the price.

It looks like a new hotel. Everything is nice and clean. The rooms are quite big and so is the bathroom. Good breakfast

Very helpful staff when we asked to change rooms due to external noise. Very clean and spacious rooms and bathrooms. Breakfast was of good quality, although not good value given the price and lack of choice.

The location of the hotel is very convenient close to downtown. The facilities are moder and clean. The decor is unique. However, the staff at the front desk was moody, short and sometimes even rude. None of the people working there seem to like their job!

We like our room and the horefacilities a lot. The hotel is new, mdern and clean. However, the staff at the reception (everybody we met) always made us feel as if they didn't want to be there. They were short, seemed to be in a bad mood and/or even answered in a rude way.

Quiet, clean, close enough to the railway station and two supermarkets, large room