The room was clean and great. Staff was great. Entrance area rugs were so dirty they gave a bad first impression. But all was fine past that.

Staff was helpful. The pool was dirty.

It was very clean and comfortable

Pool and pool deck was disgustingly filthy. We stayed 3 nights and it never appeared that anyone had cleaned up food wrappers, bandaid, hair, etc. There was black and green mold on the pool deck/grout as well as standing water. The pool water was murky. Our room was in fact clean and decent and was quiet! Breakfast was substandard. If you have children staying with you that want to swim, stay at another hotel. Other hotels nearby are cheaper. We would have switched but I could not get a refund.

This was a fine place to stay for a couple days. The sink in our bathroom had a broken handle and drain. We let the management know. When we went down for breakfast, there were no pastries or bread and two of the juices were out. The pool was not usable. There was green algae/mold around the edge and we were not able to see the bottom. That was a disappointment. The room was nice, beds were comfy and there was plenty of room to spread out.

This was a very nice stay for my family and I. We will definitely return!! We were very impressed! Thank you!!

it was a good stay

Fast check in... great staff! Very nice place.

Check in person was nice, breakfast was good. More options than we thought there would be. However, room wasn’t the cleanest, dirt smeared on bathroom floor, actual dirty mop streaks, rust around sink and tub drains. Elevator floor was really littered, like it hadn’t been vacuumed in a week. The worst was the pool. It had a weird film in it, very cloudy. Wouldn’t let kids swim in it. They were disappointed. The pool room itself was dirty with stuff all over the floor around the pool, even a clump of hair.

Had a peaceful night there.

The stay was nice and comfortable.

The staff was very friendly and accommodating. From the front desk, breakfast staff, room service- all wonderful!

Friendly, courteous staff

Since we had to be close to the hospital, we went to a few hotels in the area looking for a last minute booking and this Holiday Inn was by far the cleanest. Easy check-in, rooms were clean, breakfast was nice, and staff was very accommodating.

I'm not sure which Holiday Inn the 4-star reviewers stay at, but it must not have been the one we stayed at. The hallways to the rooms have wallpaper peeling. In our room, the window shade was permanently down because it was broken; the shower curtain was ripped; the baseboards were peeling away from the walls; and worst of all, we're not convinced housekeeping did anything more than empty the trashcans as we found 3 hair-ties in the shower and bathroom, dust and stuff on every surface. Would not recommend.

Hotel was fine. The city was run down.

The room was pleasant, and breakfast options excellent.

Stopped on the way back to Texas from Higgins Lake in Northern Michigan!

Nice property

We were substituted a room that was not what we had pre-paid and reserved. Poor guest service interaction, no greeting, no questions regarding the quality of our stay. Restrooms had strong sewer odor, carpets were very dingy, snack bar was under-equipped, cracks in fixtures. Will never stay there again

Staff was very nice. Breakfast everyday was great. Hotel is clean everywhere. Nice fitness room and indoor pool. Laundry available but requires 20 quarters to do one load - should plan this in advance. Updated room and bathroom. Very clean. Loved that they had a microwave and mini fridge. Good bed sheets (nice and soft). Wish we could have rented a movie but this wasn’t an option. Overall, a very nice place. Would absolutely stay here again!

Easy to find from the Interstate & close to gas, shopping, restaurants!

I booked the room last minute. It ended up being a great room. It was large with a king bed and an area for me to work.

The girl at the front desk gave terrible customer service. I got bed bug bites all over my arms.

No thanks

At the desk they told me it was 4 years old, and it looks great. From a purely petty thing, the roses out front needed the dead to be cut out. But in today’s climate of just getting people to work, I’m sure that’s not a priority. Great place would look forward to staying there again. Breakfast was good with lots of options.

Everything was new & clean. It was quiet the night we stayed. Only complaint is that we reserved a king bed & the hotel changed this to two queens. When we asked at the desk, they said they had no king rooms available that night though their records did show we had that reserved originally.

Nice place to stay no bugs! Housekeeping could do better with replenishing towels. Not a huge deal we just went to the desk and were given what we needed. Pool area is too hot to sit in for any period of time.

Hotel was clean and easy to get around the surrounding restaurants and stores

Our stay at this property was wonderful. This was a quick, unplanned anniversary getaway. Jose was the attendant who checked us in. Excellent customer service. He found a baggage cart for me when he realized that I had been waiting several minutes for one(No one at a front desk has ever done that for me) He was so hospitable the entire time we were there. Oh, let me not forget Sheryl/Cheryl; she was amazing. She prepared the breakfast, and it was exceptional! She kept everything extremely tidy and clean. She was so polite and made sure her guests were taken care of. When a gentleman spilled and dropped the spoon on the floor, she rushed over, assured him that these things happen, and immediately cleaned it up. No attitude or frustration, just great customer service. So, do not go to a restaurant for breakfast while staying there you won't find anything better!! The place was clean and well-kept! Thank you, Holiday Inn Express & Suites! The Smiths

Although only one a one night stay, the staff was kind and the rooms and building were clean.

Excellent