The service, room, food, and onsen were all 10/10. Not too busy, someone was always available when we needed them. Seriously the food alone was worth the cost to stay the night. I would definitely come back.

Over rated and over priced. Don’t go for included dinner as was not good.

Unbelievable!!! Impeccable service! Delicious sukiyaki dinner and Japanese breakfast included. Will definitely be back!!!

We loved every minute of our stay. We couldn't recommend it more.

We had the best experience, started as soon as we arrived at the hotel until we left. Food was great, had a private hot spring room everyday. Initially we were concerned about convenience of transportation. Hotel stuff sent and picked us up from nearby places and bus stops. The only less than perfect thing is the weather, raining everyday during our stay. But it gives the perfect reason and motivation to come back. Will be our first choice next time when booking hotel in Haneda.

The cuisine was amazing and the staff was both attentive and friendly. Ask for clarity on anything you are unsure of-onsen customs and room temperature, etc.

Wonderful property. The food is incredible, the staff is first class and the rooms are spacious and wonderful. I can’t to come back.

Wonderful accommodation. Meals were amazing, and were worth the value of the stay in itself. If you aren’t wanting to indulge in kaiseki they also offer the option of both Japanese and Western meals. Breakfast and dinner are both included in stay, and both were highlights of my time in Japan. You are given 24/7 access to the public Onsen, and able to book the private Onsen for 45minute blocks per day. The staff spoke great English, and were super helpful in giving recommendations for the day, and forwarding our luggage to our next stay.