Was not what the pictures indicated, front desk did not help, no wifi was available but I could see there name saying it does, will not book there again. SURPRISE

The hotel is very clean, staff are very kind and friendly; great service, restaurant food is really good and high quality but the hotel needs a lof of improvement: TV never worked, sink faucet was really bad; pillows were extremely uncomfortable; main door was not very safe; internet didn’t work 5 days of my stay. Unfortunate because it has a great location but is falling apart.

Excellent location right by the ocean, small place & amazing staff; really good restaurant and food; wine sommelier. The property needs improvement as clearly needs maintenance in many aspects. TV didn’t work, bathroom faucet was really bad almost broken; very uncomfortable pillows, room’s door needed work and not very safe; WiFi didn’t work half my stay, staff said was the area but other businesses around had wifi.

It needs to be prefaced, the room was an incredible price for beachfront in Puerto Morelos area and is connected with the top beachclub in town. In my room, the tv didn't work for half of my stay (1st world probs) and the a/c dripped a lake onto floor when we turned it down/warmer ironically. The provided shampoos/washes were either placed in a strange manner or mislabelled ie: body lotion in shower. All these issues are relatively minor when you consider the service/care of the people working onsite. Any shortfall you may find is countered by the staff you encounter. Definitely worth your consideration.

I’ve stayed at the Ojo de Agua Beach Club many times and will continue to visit. The location is great. The pricing is collect. The use of towels and beach loungers is a big plus. The Ki Restaurant is top notch. The staff is always friendly and helpful. They also keep it very clean. The rooms are basic but have everything you need. For the price they are a great value.

Last night music was very loud somewhere around until around 6am. Hoping isn’t every night. Staff is very helpful. Very clean. Beach beds usage is not good as they reserve to people out of the hotel.

Need some updates with towels , pillows, shampoo Quality Front desk Mr Alberto and cleaning ladies really profesionals

This was the worst place i have ever stayed, the staff was extremely rude and did not help at all, the view is beautiful but the rooms are completely broken and do not look anything like pictures. The staff will not cater to you if you stay at the resort, the food is not bad, but pricier. The bathroom is so gross that we genuinely did not feel clean after a shower, even for the price you do NOT get what you paid for, PLEASE DO NOT STAY HERE.

Property was not in the condition to operate. Flood inside the room and a big mess and the manager did not help and cold shower.

No tv four five days, water leaking in the room

The property is located at a very easy beach access

Pretty good

Hotel & Beach Club Ojo de Agua is a perfect option if you are doing a round trip in Yucatan and don't want to spend your first night on arrival in Cancun. The hotel is not modern and the rooms might come across oldfashioned but it offers quite a decent value for money. What fully makes up for this is the location next to the beach and beach facilities provided. Also it is great they have a big pool so kids can switch from the beach to the pool in 20 seconds. Next to that they offer an amazing breakfast. The city center is on a walking distance and there are plenty of diner options in the direct area.

Staff was amazing during the day! Room was serviced daily and ground maintained every morning. Felt very safe with the Military presence only 500 yards from Hotel. The entire town was safe and everyone welcomed us.

the beach and the location

I really loved the convenience of the property and how close it was to the beach and walking distance to restaurants and grocery. Loved that ! Food was fantastic at the hotel restaurant. The only complaint was , we had a few ants in the bed. Maybe have ant bait around the bed to help with this problem.

Property needs improvements as it is in need of repair. Excellent location on the beach.

the place was horrible, ants on the bed, sink faucet dripping, sheets and towels knew better days, tv didnt work, everything was unkept. the hotel was understaffed and with no tools to solve the numerous issues.

The location is beautiful, but the property lacks maintenance.

Had a pleasant stay.

Loved the beachfront location and balcony views. Free WIFI was great. Good daily housekeeping although towels have seen better days! Wish there was a coffee maker, comfortable chair or desk and a safe in the room, plus a dresser. The room/hotel could do with a little updating and some repairs, but overall we had a good stay and would return

Location was great. Right on the beach and the city of Puerto Morelos is a hidden gem.

Upon check in the front desk person brought another couple right up to our room walked right in and said he became confused as to what room we were in. They had different people at the front desk who were nice but the young male with a black mustache was absolutely horrible. He also quoted us a high price for a taxi and we found out that the front desk people get kick backs from the taxi drivers. Another front desk person even told us it was a lower price for a taxi. Our balcony had rickety broken down chairs. Out near the pool there were only two lounge chairs for all guests. The playground was just a bunch of wood put together and not safe. The Beach Club and restaurant staff were all very good though. The cleaning lady smiled and was friendly. If you stay in a palapa like we did expect the floors to be pretty dirty just quite naturally from the thatch. We had to ask for extra towels to put down on the floor so our feet were not dirty getting into bed. It is extremely loud at the beach club at night where music played till after midnight. We were on the tail end of the Easter holiday and on our second night stay, very loud music played till 5:15 a.m. from a surrounding restaurant. We had to leave white noise music on our phones all night and that did not even work. My wife used ear plugs and that did not work. Puerto Morales is absolutely beautiful and we love Mexico and the people. We have been to Mexico approximately 18 times and spent our honeymoon there 36 years ago.

The location on the beach and near town is amazing! Everything else is lacking. The room we reserved for 4 people was a tiny, concrete box with 2 full sized beds that you could only access from one side due to lack of space. Our room came with 2 bath towels and one hand towel. The shower had shampoo, soap and conditioner bottles but they were all empty. No bedside lamp meant the only lighting was the overhead light.The AC worked and there was a tiny mini fridge though. The "beach club" was great, but very competitive to get seating (we were there over a weekend so I'm sure it was extra busy). The restaurant food and drinks were very poor. Stick to the cold beer. The staff was all very kind, but clearly understaffed. Check in took over 20 minutes because the young man couldn't find a credit card processor to process our payment. The pool was lack luster and not very clean. Crowded with lots of families and people learning to scuba dive. And there were only 2 chairs and one picnic table next to the pool. If all you need is a concrete room with AC next to the beach and right in town, this is your place! If you plan to stay for more than a night or two, I would look elsewhere.

Pros: The property is well located. All room are close to the oceans. Nice balconies , palms trees that give natural shade. Many restaurents near. Cons: My room was never serviced in 5 days No water in the room. No water bottle offered The beach chairs are rented to outsider they have you reserve one but if you forget you won’t get a place. The food was pricy for the quality.

The ONLY thing good about this Hotel is the location.

Great value and an amazing beach front location. Puerto Morelos is a most stay town.

I was greeted by a cup of rotting limes on the front desk, and everything looked worn down/abandoned but it was getting late and I was tired. My room's door was flimsy, w/o bolt. Doors to the balcony did not close completely (mosquitoes and safety issue). Towels were bare and gray. Only light switch was across the room next to balcony doors. Same in bathroom: find your way in the dark to get to the switch. Shower and toilet looked ok but I didn't use them. I asked for another room and was told the hotel was full which I found surprising as there was NO activity around, on a Friday night... and hotels.com showed one more room available. The clerk called his manager after I insisted. After talking to him for a bit the clerk told me he had a solution and asked me to follow him. We went back to the same room (3 floor no elevator) and he proceeded to stuff paper towels into the gap between the glass door and its frame. Yikes. I messaged hotels.com. They told me they couldn't help because I had paid upon checking-in. I asked the clerk for a refund. He refused so I asked him to call his boss again. During this whole time he is swearing at me under his breath (qué chingada...too bad I speak enough Spanish to catch that) and rolling his eyes at me. I remained polite for about an hour or so before getting pretty terse. If I wanted to stay in a cheap hostel I wouldn't pay $85 in Puerto Morelos. I will be disputing charges with Visa.

The room had bed bugs I was not even able to sleep there it was so terrible I am so upset I am still waiting for a refund from the property

PROS: Right on beach, stayed at the palapa king suite. Economical. View, view and view. Ez walk to downtown CONS: Tv in room hit or miss. Party next door till 2A.M.loud not hotels fault. Not first come first served on beach chairs. Stairs to palap ify.

All is o.k.We will return next year.

Loved the beach club. Stephanie is amazing!!!! Best server we have ever had. Pleasant, fun and we never had to wait foe service as she checked on us often. Our room was a disappointment. We booked a deluxe king room with balcony. The restaurant palapa was directly off the balcony. We could literally touch it! No view except the looming palapa roof. Only one chair on the balcony and it was a broken stool. We asked for another and told we could not have another. Shower dripped loudly all night preventing much sleep. This was fixed the next day. We will return as we enjoyed the beach club benefits. Understaffing is an issue at this hotel. The hotel was clean.