Convenient but no toilet inside the room

Excellent customer service and friendly staff! It was a relaxed and classy traditional stay.

Because I was traveling solo, I did not want half board with a big kaiseki dinner and hefty bill. I did want a retro ambiance and the spacious room and Taisho era buildings and surroundings was perfect. What I did not like was that even as a Japanese citizen, a male staff member told me I needed to show my passport because I had a U.S. address, writing down a previous Tokyo address pacified him. It just felt it was something about his ego, than a requirement. I read other review about non residents getting harassed such as their luggage being inspected, so maybe some of the staff need to be more woke?

The staff were amazing, the room immaculate and the onsen + rotemburo in the annex and the main ryokan building were great. HOWEVER, our room (101), which was one of the best I've stayed in during my years in Japan, faced out towards a road that is a main thoroughfare, including for buses and lorries. Result: Not much in the way of continuous sleep. If you can get a room that faces away from the main road, I can't recommend it highly enough. If there are only rooms facing the main road, I would say to give it a miss. At least until we all drive electric, quieter vehicles :-)

The staff were amazing, the room immaculate and the onsen + rotemburo in the annex and the main ryokan building were great. HOWEVER, our room (101), which was one of the best I've stayed in during my years in Japan, faced out towards a road that is a main thoroughfare, including for buses and lorries. Result: Not much in the way of continuous sleep. If you can get a room that faces away from the main road, I can't recommend it highly enough. If there are only rooms facing the main road, I would say to give it a miss. At least until we all drive electric, quieter vehicles :-)