Swim up room was great

Nice place. Recommend it.

Amazing

So bare in mind if you want to relax this is not the hotel to go in phuket... the lobby is always super busy with people coming in and out.... theres too many rooms and feels really crowded. It is difficult to even find your room as the system they used to numerate the rooms doesn’t make any sense. Location is not that great is quite a long walk to where the nightlife is. Also there's a mosque next to the hotel on the left wing so prepare to be woken up. Overall i'm really disappointed of my stay and wish i've had chosen something different for the money I payed, don't let the name fool you around. One thing is for sure I will never come back to this hotel.

very comfortable with great hospitality!

My husband and I stayed here during our anniversary trip to Phuket and it was awesome! They list their check-in time as 3 but we had an early flight. We arrived there at about 11am and they let us check in right away. Check in was a breeze.. there was no line or wait although there were many people there checking in as well. The service was very hospitable the whole time we were there and they cleaned our room every morning when we left out. The eating areas were very clean and they maintained them during meals. The food was delicious. There was plenty of variety. The room service prices were very affordable. I have zero complaints! I should mention that this a family friendly hotel and there were plenty of kids there but I have kids so that was fine for me! I’ll definitely return!

Everything was excellent! The was amazing Extremely helpful and friendly staff!

Very clean and good customer service

great stay i had. everybody was very friendly i am happy with my stay

Hotel is perfect only thing less good is the location is 20-24 minute walk from everything Or 8 min bt tuktuk cost 250 bht

Excellent service staff lovely room very clean daily restaurant's staff excellent and food

I am absolutely displeased about certain incidents which has left me with the insecurity of staying at Four Points Sheraton. 1) staying in pool access room. My swimming gear floats was places in my balcony at the end. When I woke up the next morning it has disappeared. I reported it and was not pleased with the result. Let say children walked up to my balcony and took the float to play with. What if any other adult want to break into my room. The staff would know nothing about it. It gave me unsecured feeling. 2) Bad service. Having breakfast at Sears restaurant, i went for hot water at the bar area, the hot water comes out very very slow and stopped from the boiler, the bartender was watching and said nothing until I ask no water, the guy said yes, it will take 10 mins to boil the water. and the staff seems having a bad mood on the day. Is it a proper way to serve the guests? 3) Leaving a jacket in the restaurant in the morning, the next day until we reported it. The restaurant should have the record which room number I was, but never attempt to inform us until we asked for it.

Food variety at breakfast is excellent. We enjoyed the breakfast so much. The staff is friendly. The concierge lady is patient and took initiatives to help us take a lot of nice pictures around the lobby and the pool.

Wonderful hotel Staff were helpful and friendly Relaxing here was very easy to do Great facilities

Dhdhdhhd

Great location

We expected alot more The ocean view roooms are underneath the resturant that has bbq on the evenings, the smoke hits you strong. Rooms need a bit update The staff were ok, nothing special.

Will stay here again

I loved that the hotel was located so close to the beach, we just need to cross the stret to be there.

We had a great time at the hotel

Bad experience from the start 30 mins to check in Standard room had window about 3 metres from adjoining property balcony Main pool area used daily by large groups of men not staying at hotel. They dominated the area and it was not relaxing at all. No common area to sulit apart from pool or lobby...which was very crowded and chaotic. I would never stay here again. We were booked for 7 nights but left after one. 15 min walk to Bangla Rd.

excellent overall

Great hotel, busy around reception but has 2 breakfast places and pools. Quite a walk to downtown, overall a great stay !

This property was amazing right in the heart of patong! Get on a motor bike and the strip is right there!!! The staff was amazing the food is amazing I’ll definitely go back!

What a wonderful hotel! Perfect location, new facilities, great restaurants. Check-in is a little chaotic, however, it’s beautiful once you’re in your room. I stayed in one of the first floor rooms with access to the pool. It could get loud at times with kids, but it’s great to have a personal pool.

Awesome

Very good location, nice pool, a big breakfast with a lot of variety, gym was pretty equipped, room was big enough and clean. We ordered a dinner included but we didn’t know that it should be on the same restaurant (sears and co) everyday, then we wanted to cancel because we didn’t know that the dinner is not a buffet and we need to eat in the same restaurant for five days, but the staff said it’s impossible…

Excellent staff!

Awesome place, across the street has the beach

Great hotel, during the night was loud

Great Hotel with amazing room opening onto a huge pool. Wonderful breakfast buffet.

The Staff was so wonderful and so ready to assist in any way. From the moment I checked in Tikky and Leena informed me of several options that were available to me. The breakfast buffet at the Chao Leh Kitchen was great. I'm an early person and the fact that it opened at 0630 worked out perfect for me. Gift and Fern greeted me with a beautiful smile and just make my breakfast that much more enjoyable. Also Rabbit from services on the third floor building 7/8. Again always greeting me with that beautiful smile, and ready to exchange a few words. I just have to say everyone I came across was great.