Nice clean hotel. Breakfast is great and full of variety! Phones in the room antiquated and don’t work properly. Upon checking in, staff didn’t put hold on my credit card so everything I needed couldn’t be charged to the room

Very unfriendly check in. Inflexible service.

Full kashkha but burger below average

There are not reliable in check in process. Too much delay even if you arrive after 3 pm.

The rooms are not comfortable. Beds are not good and the AC is not working well

It was a quick sleep in the middle ofy trip from qatar to bahrian

My concern about the design of the toilet wasn’t comfortable, the bed as well wasn’t comfortable for me. The room size is great, Parking is easy, Another important point was the bill man before check in took longer time than he should and kept my luggage in the lobby until I came back again after waiting for a while. Other staff was great,

The stuff are not friendly at all

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown

The hotel can certainly do better especially with such a big brand. It's beautiful and rooms are comfortable. However, the service and lack of communication is well noted. I put a deposit upon checking in for any incidentals but it was not acknowledged by other areas like room service or coffee bar, etc. I had to go down and reinforce that i wanted the ability to put my charges to my room NOT to pay separately.

My stay the the Grand Hyatt was incredible. The premises were ultra luxurious, the meals were delicious, while the staff were friendly and professional. Arranging transportation was effortless, whether it was the hotel transport, or ride-sharing. Additionally, the location was prime—everything I needed was in the vicinity. I’d stay here again, in a heart beat.

Stayed a month in a delux apartment and it was a fantastic respite from the dust and noise outside. The rooms were clean and comfortable and the housekeeping staff were always there but seldom seen. They value your privacy but are available at a moments notice. The restaurants were great but the service could use a little improvement - not much, but a little more training would make it top notch. The Ramadan tent feast they set up in the ballroom was outstanding. Everything you could want and many things you weren’t aware you wanted until you saw them. I really didn’t need three trips to the dessert bar…but I took them anyways. Overall an excellent hotel with a convenient location attached to the Al Rashid Mall and grocery store without having to step outside. Would highly recommend to anyone.

location

This probably the best hotel in the Eastern Region. I stayed there for two nights. The service and rooms were top notch.

The hotel was amazing!

Rtfd

Great and luxury brand new hotel

Nice

Five star

They messed up my billing big big time

New and clean. Lobby and other amenities look great. Location is also great.

Excellent facilities as a 5 stars hotel. Service needs little improvement as the help desk doesn't answer calls always where you need to make many calls ti get answered. The location is fantastic attached to Rashed mall where yo can shop and get back easily. Some of Bathroom stuffs were mussing you beed to call to get them ready. People staff were friendly. Food was on average quality as a 5 star level.

Everything was excellent, however they should increase number of people in reception. Check in took long time Replacing enticing key took long time

Everything was excellent, however they should increase number of people in reception.Check in took long time Replacing enticing key took long time

Room was very modern and clean, nice outdoor area for coffee.

Staff are very friendly.. Hayfa and Qusai are very nice people and friendly and helpful.. Big thank you

I have experienced the most wonderful staff and most caring friendly employees in the front office I will return back to this property soon for my next stay

Excellent hotel connected to a mall. New and clean. Great Spa!

New hotel I like it so highly recommended

It’s amazing location and staff representative very well

Starting from the valet to the room service my stay was counted in my list for one of my best stay ever. Great facilities, comfy bed and smart light sensors inside the rooms. My stay was really comfortable and enjoyable.

الغرفة واسعة المكان مريح ومرتب الاستقبال شوي بطيئين لكن لا بأس والفطور لذيذ The room was so big. The place was convenient and great. Food was delicious. Reception is a bit slow but it was acceptable