Responsive and helpful staff. Great location, clean room. Overall great hotel experience.

Good service and react to guest requests, thank you

Overall, this hotel is pretty cool! Great art concept, super friendly staff, great location. Quick walk to the historic area of Kyoto and to shopping and bars. Our carpet in our room was dirty, as was the carpet in the hallway, but nothing spot treatments cant get rid of. Great amenities, like slippers, robes, and toothbrushes. Only major issue we gound was the pillows...they were super uncomfortable and rock hard. Would consider this place again, shpuld we visit Kyoto again!

Washing machine (with dryer) in the room for free use was very nice.

Wifi connection not very stable, personal hygiene products like shampoo is not fully top up to last sufficiently throughout my stay (maybe didn’t top up after the last group of guests had checked out). Otherwise, a comfortable stay for us.

Very nice and clean the room and bathroom. Washer & dryer is easy to operate and clean. I will be back here again.

The hotel itself was fine, and our room was plenty clean and spacious. However, communications between hotel staff and us leave a lot to be desire. We understand that this is an unmanned hotel, which means there won’t be staff available in person all the time, but there should still be somebody always on call to help answer our questions. On the day we checked out, a lot of our clothes were stuck in the washer because the washer door wouldn’t unlock no matter what we do. We try calling the provided number to reach hotel staff for 30-45 minutes, but nobody picked up. Eventually we had to just left our clothes in there and leave otherwise we would have been late for our flight. There are also a lot of other small issues throughout our stay that we could have resolve pretty quickly and easily had there been staff to answer our phone call, but instead we had to spend a lot of times just figuring things out by ourself.

They were only two things that I graded poorly, one was under the couch pillow was very dirty and I found money and keys so I had to vacuum the whole couch. Number two when I left my house I did not iron any of my clothes because I thought that there was an iron, but no iron so I had to walk around with wrinkly clothes. Besides that it was great.