Could do with a bit of work on dock and coffee pots in the rooms would be nice.

Free parking on site, but you have to ring the bell at the main gate. Staff was friendly, but spoke little English. The property is large. Our room had a (shared) walk-out balcony with view of trees and lake. Free breakfast was simple, but nice. Location is only ~6 blocks to the fort and the main town square, which has lovely dining options. The square itself is alive with townsfolk in the evening. Feels more like a real Mexican town than most tourist destinations along the coast. Lovely.

The staff was amazing, Lala and the other lady were very helpful and were patient with all our needs and questions. They help me to find a safe taxi. Good location!

We arrived at 14:45. The person who opened the door immediately said, the check-in is at 15:00! No greetings or anything. It was the same during the breakfast. It started at 8 AM and the same person told us at 7:50, the breakfast starts at 8! She also wanted to sell a tour more expensive than what the official prices were. We booked a standard room, but they gave us a tiny service room "used" as a regular room outside of the house (literally beside the service room). No really happy with our stay there.

Very nice place, friendly staff, highly recommended this place

Lovely staff. Quaint and quiet hotel. The dock was beautiful and private. I had it to myself for allot of the time. Breakfast was a nice bonus. Bacalar is awesome.

The place is beautiful and the hotel is just like in the pictures. It's a very peaceful place with an incredible environment. Additionally, in the center, there are very good restaurants and games for the kids in the square. The only thing I would improve is the breakfast. There were only eggs (scrambled or omelet) and coffee. I would add some toast, butter, cereals, yogurt, etc.

The property is older so keep that in mind. But for me and my wife we were just using this place for a place to sleep and the location being away from the center but close enough to walk to. So per the cost and the location it is well worth it. If you are looking for an actual hotel room feel, then this is not for you. Service was wonderful. But be advised that speaking Spanish will be very helpful not only for hotel communication but also around town.

This property was magnificent, I had the bungalow on the water. The birds the cranes in the morning with the beautiful trees surrounding me hanging over the waters edge was like paradise. It was peaceful, tranquil, and very relaxing, the nice music from the next-door bar was not a bother as it stopped early in the evening, the convenience of walking out onto the beautiful dock, and jumping in the beautiful lagoon was breath taking, the staff were so delightful, and the free breakfast in the morning was excellent, I think it was the most peaceful, relaxing place. I’ve stayed in a long time if you’re a nature lover, and you love to swim this is the best place.

Beautiful lagoon area. Staff very friendly and accommodating. Nice bar/restaurant next door. Good breakfast in the morning included.

The location of this property cannot be beat. You’re right on the water, and a short walk to anything and everything. The staff was super friendly, and the breakfast was good. Parking is very limited and a tight squeeze, but you don’t want to park on the road or your car will likely be dinged in the night. My main complaint about this property is the mold/mildew in the cabana we stayed in. The smell was so strong, it hits you as soon as the door is open. It was so bad that my throat and eyes were burning by morning. I think one of the big issues is that they need screens on their doors and windows, so air can get in. The mosquitos are so bad that you have to keep everything closed. I think screens would really help, and you wouldn’t have to constantly run the AC. We only stayed for two nights, but I wouldn’t have been able to stay any longer. After leaving my bags and clothes all smelled horribly of mildew.

I can share photos of the unit. There were hand prints above the beds headboard. Not very pleasant to see. Shoe prints on the wall. The room had an unbearable odour. 2 lights not working. Wifi didn’t work at all in the room. The gardens were maintained well. Overall would not recommend at all.

Great and secluded

We won't stay here again. Pictures were misleading. Overpriced for what it was. Room was small, shabby and sparse. We probably should have said something, but we just kept quiet, sucked it up, took it on the chin and laughed at ourselves. We left right after we got up and had breakfast. With that said, the breakfast was good and the lake was a nice view though.

Nice welcome staff very professional very Cain pretty cool.

The ladies who take care of housekeeping and breakfast were so kind and accommodating. She went above and beyond to make me afternoon coffee which I appreciated.

Beautiful property directly on the lagoon with a private pier. The lagoon is heavenly. The most breathtaking sunset and sunrise. The property is nestled in nature. Imagine being in nature camping, but in a nice bungalow. Breakfast is included and it was delicious. Authentic. Cooked fresh for each family. Walking distance to restaurants. We booked our boat tour with the hotel. The tours pick you up directly at the hotel’s pier. Hotel pier is nice with a swing where you can swing out into the water. Pier is beautiful and safe at nights too; they have multi-colored lights along the pirate night. They have 2 bungalows by the lagoon; we stayed in one. It's literally in nature so there are bugs and the sounds of nature all night long. This is perfection if you love nature. If you are scared of lizards or army ants (they are all over Bacalar), dont stay in the bungalow. Internet isnt strong in the bungalow either, but if you want to unplug, its perfect. The bathroom and shower are basic. Beds were ok. Towel and toiletries service were good. There is a TV, but we didnt turn it on because we were too caught up in the beauty of outside. Manager and staff are welcoming and helpful. We loved this place.

This property has a number of plusses, like its lakefront location and proximity to town, but it has a number of issues that must be attended to. We stayed in a lagoon front casita that was quite nice and private. However, it rains a lot, and every time we left or returned, our shoes were covered in mud. This could easily be alleviated by bringing in more gravel. The biggest problem we had was with the electrical system. I brought a small personal fan with me that burned out in the plug next to my bed. And the hotel had a small fire while we were there and they no fire extinguishers on site. They had to gather buckets of water from the pool to help put out fire. Also, the dock leading to the lake was rigged up with a series of plugs that hung down toward the water. Everyone knows that water and electricity don't mix! I hope the owners are willing to put some money into this place. Then I might consider returning, but not in its current condition.

Beautiful location right on the lagoon. The private pier let’s you have full access to the lagoon which was nice to have as all the public access areas were closed. The pier has a cute swing where I spent hours just swinging over the crystal clear waters. Can just literally step out of your room and go straight for a swim. Right in the centre to all the nice restaurants. Will definitely recommend it.

Beautiful property right in front of the Lagoon and 6 blocks away from the main street at Bacalar all the staff and the manager were really nice and helpful. Breakfast is included and it was delicious. My friends and I had an amazing time I'd wish I stayed more days but definitely I'll come back.

My room was somewhat small and the bed a bit firmer than I would prefer, but it was clean and secure and the AC worked splendidly. The hotel grounds are garden like with a pier extending out into the lagoon. All in all, a very tranquil setting. I also enjoyed the breakfast consisting of a fruit plate, juice, coffee, frijoles and eggs prepared to order. It was much better than I was expecting. Definitely would stay here again.

i was charged extra when i already booked and reserved beforehand!! i’m so disappointed and will not be going back also the parking lot only has two parking space and was so inconvenient when coming in and out of the parking area.

We decided to pay a little extra to be on the lake side & I’m glad we did. We started the adventure with a bit of a problem when I booked the wrong dates. The hotel was very helpful. I had more difficulty dealing with Hotels.com but we eventually got it all sorted. The hotel was a little bit hard to find because the AAKUL part of the sign is faded. I’m not gonna lie, I had some low expectations based on a few of the Google reviews that I can now discount. The hotel does exist. Our room above the breakfast area was quite comfortable. The shower had good water pressure & hot water, the a/c worked very well, could have used a blanket 😬 The Internet wasn’t great, but come on, we didn’t come here to be on our devices! Breakfast was lovely. They provided ☕️ coffee & juice, fresh fruit & eggs & beans, it was plenty to get the day started. The location is very walkable, so we generally left the car parked there & walked into town. The property is quite lovely & natural. Yes you’re going to need bug spray, it’s the Mexican jungle on a body of water. You can’t really see the lake from the main part of the hotel, which makes walking down the path & onto the pier that much more spectacular! The pier is a great place to sun ☀️ & swim or look at the stars ✨ with a cocktail 🍸 I really cannot say enough wonderful things about the staff, they were very helpful & attentive & kind. I hope we can make our way back to Bacalar in the future, we would definitely stay here again.

I LOVED it. Right on the water. Woke up every morning to the waves on the shore. Amazing.

Wonderful location right in the lagoon The room was big and comfortable The only thing I didnt love was the breakfast which was very basic and underwhelming

Jose and staff where the best and always attend

Great location, walking distance to town. José was very helpful with any activities we wanted to do. If internet is big for your trip then this place is not for you. In some rooms it’s real bad. The lagoon is really amazing and the weather was Perfect.

Very nice place at the lake. The room (a junior suite) was kind of nice but very impractical: there were no closets or drawers to put the clothes and other stuff into, no desk or chairs in the room, there was no internet in the room and even in the main building it was very slow, the TV had no TV channels and there were ants in our room.

Super great place. We had a nice time there on a last-minute booking. Room was spacious and everything in order. I loved the bathroom and the closet was huge. Nice balcony. Only complaint of sorts is that they're lacking a bit on the TP and enough towels. Breakfast was included and was superb. Highly recommend this place.

Super great place. We had a nice time there on a last-minute booking. Room was spacious and everything in order. I loved the bathroom and the closet was huge. Nice balcony. Only complaint of sorts is that they're lacking a bit on the TP and enough towels. Breakfast was included and was superb. Highly recommend this place.

Very quiet

Amazing place, amazing people, amazing time !