Room was not clean. Food particals on counter tops with food grease smeared on counter tops. Shampoo and conditioner bottles were empty upon arrival also.

Great place to stay, no complaints, good breakfast, comfy beds.

This trip was very important to my son and I. We flew all the way from California to watch my nephew participate on the Naval Air Station… we were exhausted and excited while staying at hotel. With time difference and being at the base daily. We went to sleep at 10:30 only to listen to our neighbors in the room next door pounding on the door less than a foot from us. I complained to front desk when the banging and knocking continued till 2am. This is a Thursday night. But it continued with the door being slammed against the latch to keep door open the rest of our trip. … non stop all hours. It was absolutely impossible to get proper rest. To be clear… while all or the JROTC kids were in hotel… the noise was as expected for so many… but this was over the top!!! I was so upset and still am. Last year we stayed here to support my nephew in JROTC Nationals… it was amazing. This was the worst experience! And the hotel didn’t do a thing to help the situation. They also let us know so many other people had complained. What a shame this is acceptable for their guests.

The hotel is in the quiet neighborhood, the room and beds are clean, too bad the room my family stay for 2 nights is closer to the end of the building where all the AC units running and making noise 24/7

Very nice stay. Breakfast was very well organized and the server was very friendly. My husband walks with a walker, got a handicapped room but was not informed where we could park to keep him from walking all the way. There was a door right outside our room that made it much easier when we saw it. It would have been nice to know this at check-in. We enjoyed our stay after finding our way around.

Only negative was only 24 channels on tv. Definitely need more channels as we wanted to watch PBS, surprised you don’t carry public television?

Good stay! Nice, quiet. Good breakfast. Good location for beaches, maybe 12-15 minutes. Room and hotel was clean.

Very nice hotel, clean, comfy beds. Nice safe area. Will definitely come back.

Convenient location with safe and quiet.

Initial room assignment, one of the beds had been unmade. Was given a new room.

Great customer service, room where very clean

This was my first time staying in Pensacola. I’m so glad I chose this hotel! The location was great! Easy walk to shops and grocery which I enjoyed. Friendly and helpful staff and a clean room. Best part was meeting the sweetest lady “T” that greeted me each day with the best breakfast and contagious smile! I will be back to explore more!

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It was a quite and relaxing stay. Clean and comfortable.

This location was perfect. The area was quiet and convenient. Unfortunately the weather would not cooperate to allow the use of the pool. Great hotel to stay at.

Excellent customer service and very clean.

Super nice stay... There is a praise for the Asian young lady, that I forgot her name "Sorry", she was super helpful and made our stay a complete pleasure!!! Thanks

Nice place, good price, we didn’t eat breakfast. Front desk folks were nice and professional. Christopher on the night shift was especially kind!

It's a nice place.

Literally the best. The staff are so friendly. Definitely staying here again!

The staff was exceptional and worked to help us get the right room.

Staff was great very friendly and helpful

Very nice

Our stay here was great! We will definitely stay again! We were right next to a pumpkin patch...where I bought 4 pumpkins...lol. walking distance to a Walmart (grocery only), and only a few minutes drive to the beach! This hotel is newer i believe, it was so clean, smelled great, and the staff were super friendly. A little disappointed that breakfast was exactly the same 2 mornings in a row, but it was good and there was a lot to choose from and again the staff was so friendly. The bed was comfortable, and it was quiet!!! Cant wait to come back!! (Hopefully the pancake machine will be fixed before we come back)

Every single person I encountered at the hotel provided friendly and exceptional service. Thank you!!

Hotel was clean in a nice area, they had good breakfast

Loved this hotel, i guess its fairly new but its very quiet and really clean. The breakfast was good but could've been a bit better. Overall thought it was a great stay!!

I was greeted by a very nice lady that made the check in process easy. The room were clean and beds were comfortable. The hotel is very much kids friendly the staff made me and my family feel comfortable. The location was great we felt safe there. The breakfast was delicious both days, dining area was kept clean. The big hit for my grandchildren was the pancake station, on busy morning they may need an extra pancake maker😉 DEB was really friendly and made sure we had everything that was needed. This was my first visit to this hotel and I will definitely visit again and highly recommend this hotel.

The best hotel we have ever stayed in, it was perfect!! Will stay there again.

Exelent

Very clean and new looking interiors. Friendly front desk. Easy parking and nice room with high ceilings.

Pleasant staff