Access to the property was an issue. The property is in a gated community however there seems to be little or no communication with the security who initially refused me entry even after showing the booking. The security was less than helpful. After 20 minutes arguing at the gate I finally manage to access- not a good start. The property itself is spectacular with friendly staff

Check in started well then I handed in my debit card for an imprint to cover extra bills Ordered room service good food then the 2nd time I ordered a meal I \was told by the room service waiter that I had no credit I was told by the young Lady at reception oh we assumed that you would pay each time with cash of credit card insufficient public relations training she did bring the machine up to my room and offered an apology which was accepted I understand that fraud happens quite a lot in South Africa and elsewhere the whole situation could to have been handled better if staff were taught to think a little bit more out of the box Breakfast were very varied and staff very helpful but being asked 3 times is everything okay over the top

Check in started well then I handed in my debit card foran imprint to cover extra billsOrdered room service good food then the 2nd timeI ordered a meal I \was told by the room service waiter thatI had no credit I was told by the young Lady at receptionoh we assumed that you would pay each time withcash of credit card insufficient public relations trainingshe did bring the machine up to my room and offered an apology which was acceptedI understand that fraud happens quite a lot in South Africa and elsewhere the whole situation could to have been handled better if staff were taught to think a little bit more out of the boxBreakfast were very varied and staff very helpful but being asked 3 times is everything okay over the top