Kitchen

Excellent. Only downfall the lack of taxis

Extended my stay for a day and informed the staff that I will be staying an extra night and booked this through another reservation. Staff informed the cleaners not to clean my room for the day that my first reservation ended as I have extended my stay for another day. Cleaners still came in my room on that day and took my toiletries and a sentimental plush toy. They however did not clean the entire room as they left my phone chargers, suitcase and clothes. Chased my staff to see if they can chase the cleaners for the items they removed from my room and they were unable to. Had to wait 1-2 days for them to confirm that they can recover the things that the cleaners removed from my room.

Great self-check in and absolutely excellent service by their employee Conrad. We stayed for 1 month and was in contact with him during the month and he responded very fast and professionally, any of our questions or requests we had were solved immediately. Would definitely use them again another time for a short term stay. The other guests at Reckenthal were nice and friendly (shared kitchen)