Room was lovely looking over the golf course. The bed was very comfy and the balcony was a bonus as very sunny.Great breakfast. Staff were lovely even when they couldnt find my payment. I was staying for an event.

Nothing really

Everything

Food prices are are high, coffee for almost £6 is a bit too much.

Location and the spa

No availability for any of the family friendly restaurants so had to eat room service in the room

Accessibility to the ICC

Dated rooms, need some TLC. Extra charge for residents parking was a sour point amongst all of our group, it should be free. Prices for food and drinks at the hotel are over priced, £35 per person for a buffet style meal is simply not worth it.

View

Fantastic breakfast

I phoned to say I wanted to watch films and was informed there were many channels and when I arrived there were none It was my mothers 88th birthday and she recently had been in hospital and I took her to rafters your restaurant for lundch and wanted to relax in my room with her and watch some films but that was not possible and I rang down and they said there were no film channels I would have been willing to pay and I feel for a hotel of your calibre there should be some more choice netflix Sky prime Disney also first night I arrived I wanted to relax in my room and tv was not great

Reviews of the Celtic Manor are surprisingly poor, but we were very impressed. absolutely every member of staff we encountered at the hotel was 100% professional and friendly, a credit to the hotel. spotlessly clean. The room was well turned out and very comfortable, huge bathroom, only issue was the AC see below. Breakfast was great lots of choice, well cooked, except the pattisery section which was dry and lacking sweetness.

Breakfast layout and organisation needs a rethink. There are only 2 Tea / coffee stations, this would be far too few for the number of tables, it totally failed on my visit when 2 of the 4 machines were out of order resulting in very long queues. It needs a minimum of 6 machines and when some fail they HAVE to put out coffee jugs etc. The pattisery needs addressing, everything was dry and just not sweet.6 Also the entire guest circulation around breakfast needs to be evaluated, it just didnt flow with lots of bottle necks. Room - the in room aircon is a waste of space, its a high tech screen but nothing you do changes the AC, our room was stuck at 25deg no matter that we set it for 18. I got on better with a system written in japanese in a tokyo jotel that with that thing. Others in our party all had the same issues. It needs simplifying AND it needs an in room operation guide. And good luck getting a lift between 10:30 and 11:0 while people check out. Took us over 20 mins to get back to our room, just waiting for a lift and stairs are not an option as the door states its closed with an alarm - why ? Also we were there for a wedding and the service / quality of food was so far below the standards in the hotel that it was shocking. small portions, badly cooked food, and a buffet that could have been better catered by the local rugby club.

Excellent location, beautiful setting, immaculately maintained, stunning scenery.

Not alot to be honest! At times we got mixed messages re dinner options but overall it was excellent